Langue requise :Français et anglais (bilingue requis – oral et écrit) Heures de travail par semaine :40 heures par semaine Type de poste : à distance / sur site :TBD Durée de la mission en mois : TBD À propos du poste Nous recherchons un Analyste d’affaires principal spécialisé Dynamics 365 Finance & Operations (D365 F&O) pour rejoindre une équipe responsable du support, de l’évolution et des implantations de la solution à travers l’organisation. Ce rôle est fortement axé sur les modules Finances et Projets, avec un impact direct sur l’optimisation des processus d’affaires et la création de valeur. Vous interviendrez à toutes les étapes du cycle de vie de la solution, de la collecte des besoins jusqu’à la mise en production et au support. Vous évoluerez dans un environnement structuré, collaboratif et en transformation, où votre capacité à analyser, structurer et influencer sera clé pour le succès des projets. Exigences et compétences techniques Exigences principales : - Minimum de 8 ans d’expérience en analyse d’affaires ou rôle fonctionnel ERP - Expérience significative avec Dynamics 365 Finance & Operations (D365 F&O) - Forte maîtrise des processus : - Finances (comptabilité, budgets, cycles financiers) - Projets (coûts, revenus, facturation, suivi) - Expérience en implantation et support ERP (niveau 2/3) - Expérience en gestion des licences D365 F&O - Expérience en sécurité D365 (rôles, accès, SoD) - Capacité à produire une documentation fonctionnelle de qualité - Excellentes compétences analytiques et de synthèse Objectifs et livrables - Optimiser les processus d’affaires liés aux modules Finances et Projets - Assurer la qualité et la cohérence des livrables fonctionnels - Contribuer au succès des implantations D365 F&O dans les différentes entités - Améliorer l’efficacité opérationnelle, la qualité des données et l’adoption des systèmes - Assurer une gestion rigoureuse des accès, licences et sécurité Responsabilités principales - Animer des ateliers et recueillir les besoins d’affaires auprès des parties prenantes - Réaliser des analyses d’écarts (gap analysis) et recommander des solutions adaptées - Produire des livrables fonctionnels : - Spécifications - Règles d’affaires - Cas de test - Guides utilisateurs - Participer à la configuration de la solution et encadrer les demandes de personnalisation - Planifier et exécuter les activités de tests UAT - Gérer les anomalies (triage, priorisation, suivi) et soutenir les mises en production - Contribuer aux projets d’implantation D365 F&O - Assurer le support niveau 2/3 et prévenir la récurrence des incidents - Optimiser les processus et améliorer la qualité des données - Gérer les licences D365 et recommander des optimisations - Gérer la sécurité et les accès utilisateurs (rôles, SoD, onboarding/offboarding) - Collaborer avec des équipes multidisciplinaires locales et internationales Atouts - Expérience dans des environnements multi-entités ou internationaux - Expérience dans des projets de transformation numérique - Connaissance approfondie des meilleures pratiques ERP - Expérience en amélioration continue et adoption utilisateur En soumettant votre candidature, vous consentez à ce que Xideral recueille, utilise et conserve vos renseignements personnels uniquement à des fins de recrutement et de sélection pour ce poste ou pour des opportunités similaires en lien avec vos domaines d’expertise. Vos informations seront traitées de manière confidentielle et conformément à la Loi 25 sur la protection des renseignements personnels du Québec. Vous pouvez en tout temps demander l’accès, la rectification ou la suppression de vos données en nous contactant à l’adresse suivante : contact@xideral.ca.

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Join Us as a Principal Clinical Trial Coordinator – Make an Impact at the Forefront of Innovation We have successfully supported the top 50 pharmaceutical companies and more than 750 biotechs, spanning 2,700 clinical trials across 100+ countries in the last 5 years. As part of our global team, you’ll have the opportunity to provide administrative and technical support to the Project Team as a study lead, acting as a cross-functional liaison. As a Principal Clinical Trial Coordinator, you'll coordinate and facilitate project activities and oversee administration on assigned projects. You will act as a buddy during the onboarding phase, provide training to new staff, and identify new training requirements. You will support the creation, implementation, and change management for departmental and cross-functional process improvement/enhancement initiatives. Additionally, you will aid in the development of the critical path for site activation within assigned projects to support rapid site activations and serve as a point of escalation for project teams. What You’ll Do: • According to the specific role (Central or Local), coordinates, oversees and completes functions on assigned trial activities as detailed on the task matrix. Uses critical thinking to ensure tasks are proactively scheduled and fulfilled in line with project team needs. • Performs department, Internal, Country and Investigator file reviews as assigned and documents findings in appropriate system(s). • Ensures allocated tasks are performed on time, within budget and to a high quality standard. Proactively communicates any risks to project leads and line manager as appropriate. • Supports the maintenance of study specific documentation and global support with specific systems, tools and trackers, including, but not limited to, study team lists, tracking of project specific training requirements, system access management for organization/vendor/clients, and tracking of project level activity plans in appropriate system(s). Ensures (e)TMF is up to date by following file review schedules and documents findings in appropriate system(s). • Supports RBM activities. • Performs administrative tasks on assigned trials, including, but not limited to, timely processing of documents sent to Client (e)TMF as assigned, performing (e)TMF reviews, distributing mass mailings and communications as needed, providing documents and reports to internal team members. • Supports scheduling and organization of client and/or internal meetings with completion of related meeting minutes. • Reviews and tracks local regulatory documents. Supports project team to ensure audit readiness, (i.e. (e)TMF) and contributes to internal, regulatory and client audit responses as needed. • Transmits documents to client and centralized IRB/IEC. • Analyzes and reconciles study metrics and findings reports. Assists with clarification and resolution of findings related to site documentation. • Maintains vendor trackers. • Assists with coordination, compilation, and distribution of Investigator Site File (ISF) and Pharmacy binder materials and non-clinical study supplies to sites. • Assists with study-specific translation materials and translation QC upon request. • Provides system support (i.e., Activate & eTMF) and ensures systems databases are always current. • Maintains knowledge of and understands SOPs, client SOPs/directives, and current regulatory guidelines as applicable to services provided. • Liaises locally to ensure local submission activity is planned and delivered in accordance with global project submission strategy. • Ensures that trial status information relating to activities are accurately maintained in the database and is always current. • Where applicable, develops and maintains relationship with client local affiliates. • Champions the inclusion of Strategic Collaboration sites into the process. • Where applicable, conducts on-site feasibility visits (Asia Pac only). • Trains new personnel on processes and systems. • Contributes to discussions with teammates in other regions to support a collaborative network with consistent processes and sharing of best practices. • Expands therapeutic knowledge and expertise. • Attends Kick off Meeting and take notes, when required. • Provides training to other functional team members, Investigators and/or clients as requested. • Serves as an alliance-level lead, handling client integration and (e)TMF activities. • Provides technical and administrative support and coordination for projects in collaboration with relevant internal departments and team members to support the achievement of project target cycle times for site activations. • Assists with the negotiation and finalization of site agreements, budgets, and essential documents with study sites in accordance with local/accepted process. • Complies with established negotiation parameters, authority approval, contractual process and client expectations as developed and approved. • Works directly with site(s) to obtain documents related to site selection. • Assists with the preparation of regulatory compliance review packages, as applicable, which may include working directly with sites. • Assists in developing country or site-specific documents. • Provides support as needed to help with the coordination with internal functional departments to ensure site start-up activities within the site activation critical path are aligned. • Develops site list, including research from internal and external sources to ensure the site list is reflective of the defined site profile. Ensure current investigator and site staff contact details are appropriately maintained in PPD systems. • Completes the ‘Site Interest Plan’ in CTMS and collection and delivery of associated documents from investigators and site personnel. Document in real time all communication, attempts and follow up associated with site contact and survey responses. • Supports the review of survey data to ensure responses are logical, complete, and reflective of the question asked. • Works in collaboration with teammates to achieve targeted response goals for assigned projects. Communicate with the team and appropriate clinical personnel regarding site issues and risks. • Ensures an efficient, effective plan is in place for site contact and follow up. Ensure compliance with the plan and escalate concerns/non-compliance to management. • Acts as the local expert regarding site capacity and experience. Work with key local personnel to gather knowledge base and recommend additional sites. Harnesses this knowledge base when performing local tiering of sites. • Conducts phone interviews, scripted or non-scripted, with physicians and other site personnel to discuss standard of care and obtain protocol-level input to support trial optimization projects. • Liaises with Global Investigator Services to resolve investigator queries in real time and maintain ‘accounts and contact’ information. • Contributes to the development and roll-out of global strategic feasibility processes and best practices. • Utilizes local knowledge to input into the identification and development of new sites within local market. • Serves as a subject matter expert on feasibility survey tools and provides input on the development of future systems/releases. Education and Experience Requirements: • High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification. o Bachelor's degree preferred. o Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 6 years). In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills and Abilities: • Ability to work in a team or independently as required • Excellent organizational skills and strong attention to detail, with proven ability to handle multiple tasks efficiently and effectively • Excellent ability to effectively analyze project-specific data/systems to ensure accuracy and efficiency • Demonstrated flexibility and adaptability to reprioritize workload and provide efficient support to meet changing project timelines • Demonstrated ability to attain and maintain a good working knowledge of applicable Country • Regulations, ICH Good Clinical Practices, and organization/Client SOPs and WPDs for all non clinical/clinical aspects of project implementation, execution, and closeout • Excellent English language and grammar skills and proficient local language skills as needed • Effective presentation skills • Excellent computer skills, proficient in MS Office (Word, Excel, and PowerPoint) and ability to obtain knowledge and master all clinical trial database systems • Ability to successfully complete the organizations clinical training program • Self-motivated, positive attitude and strong interpersonal skills • Ability to use problem-solving techniques applicable to constantly changing environment • Ability to provide constructive feedback and suggest improvements to department processes • Effective oral and written communication skills, with the ability to communicate effectively with medical personnel • Good negotiation skills • Basic medical/therapeutic area and medical terminology knowledge • Basic knowledge of local health systems • Excellent customer focus • Ability to work in a matrix environment • A proven relationship builder • An independent thinker • Ability to manage risk and perform risk escalation appropriately Working Conditions and Environment: • Work is performed in an office/ laboratory/clinical/ and/or home office environment with exposure to electrical office equipment. • Occasional drives to site locations. Potential Occasional travel required.

• Build and optimize the end-to-end driver funnel, including sourcing, signup, credentialing, activation, and retention • Identify and activate high-value driver channels such as Uber/Lyft drivers, existing NEMT drivers, and local recruits • Design and execute recruiting experiments across events, outreach, referrals, and incentive structures • Translate driver objections, drop-off points, and churn insights into improvements across onboarding, communications, and support • Develop market-specific playbooks for low-density environments focused on trust, earnings predictability, and route quality • Evaluate and prioritize markets, neighborhoods, and driver segments for launch and scale • Build and refine operating playbooks across onboarding, credentialing, training, dispatch, ride execution, and payouts • Partner with Credentialing, Legal, and Compliance to ensure regulatory adherence and audit readiness across markets • Collaborate with Product and Strategy to improve systems including Salesforce workflows, routing logic, and driver experience • Help shape pricing, route design, acceptance rules, and support flows to meet reliability and unit economics goals • Develop scalable SOPs to transition IDN from pilot to broader rollout • Identify operational gaps early and implement solutions before they scale • Spend time in-market to understand driver behavior, local dynamics, and route feasibility • Build relationships with drivers and community partners while influencing without direct authority • Bring field insights into strategic decisions on recruiting, onboarding, routing, and retention • Operate effectively in ambiguity, balancing speed with sound judgment in a regulated healthcare environment • Contribute to IDN organizational design, hiring, and workflow development as the network grows • Own key marketplace metrics including funnel conversion, driver activation, ride completion, retention, and member experience • Use data and field insights to improve supply efficiency, route quality, and driver satisfaction • Rapidly test hypotheses, run experiments, and codify learnings into repeatable playbooks • Stay current on marketplace and contractor network best practices to improve performance and scalability

• To provide project management for newly approved locations throughout Canada, and U.S. as needed. • Manage the process of opening new locations. • Provide supervision through on-site visits and effective post-opening consulting. • Utilize knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators. • Facilitate the maximizing of the sales and profits of these new restaurants through operations excellence. • Protect Dairy Queen® brand and respective trademarks. • Function as project manager of newly approved locations and provides leadership and direction to cross-functional teams. • Plan, organize, direct and control the activities for new restaurants as assigned from time of approval until the goals established in the transfer criteria are met and/or exceeded.