• Review, negotiate, approve, and execute Non-Disclosure Agreements, Teaming Agreements, supplier contracts, customer contracts, etc. • Review request for proposal (RFP) terms and conditions for each proposal effort to assess potential financial and business risks • Participate in proposal pricing reviews • Create a contract management system internally to ensure standardized practices and naming conventions for efficient tracking of contract information including periods of performance, renewal, modifications, and adherence to contract-specific terms, conditions, and deliverables • Review, negotiate, and forward contracts for final review & signature to CFO • Investigate and address contract issues • Asses potential conflicts of interest • Customer engagement activities to provide for proper compliance such as reporting • Ensure compliance with relevant company policies and processes • Perform analysis and provide profitability tracking on each contract • Make decisions using sound judgment while complying with policies, procedures, appropriate principles, and applicable state and federal laws and regulations • Assist the CFO on projects as needed

• Guide Enterprise Post-Sales team in critical customer journey phases • Lead a team in forecasting accuracy and resource loading • Act as the 'Air Traffic Controller' for assignments • Partner closely with Sales leadership for pipeline collaboration • Balance team workload for utilization management • Maintain granular understanding of the team’s portfolio • Detect early warning signs of customer sentiment or project slippage • Build a team capable of solving their own functional problems • Enforce adherence to implementation playbooks and SOPs • Own forecasting model for Activations and Transitions • Monitor time-to-value metrics and shorten implementation cycle

• Develop and implement strategic renewal plans, initiate processes 6 months before contract end, conduct account research, navigate complex contract structures, and ensure timely renewals • Negotiate terms and pricing, identify expansion opportunities, and collaborate with internal stakeholders (Sales, Customer Success, Legal, Deal Desk) for smooth renewal processes • Generate and deliver renewal quotes and order forms accurately and in a timely manner • Manage coordination and execution of amendments and renewal documents • Provide accurate rolling 180 day forecasts, update Salesforce and forecasting system, and ensure clear, professional communication with customers • Gather customer insights, identify risks, share feedback with relevant teams, and refine strategies for future renewals

• Own and exceed a monthly/quarterly expansion revenue quota across an assigned set of customer accounts. • Proactively identify opportunities for additional modules, users/seats, integrations, professional services, and new site or department expansions. • Drive outbound outreach to uncover expansion needs and build a healthy pipeline. • Build strong, strategic relationships with key roles within customer organizations, including operations leads, lab directors, IT managers, and quality teams. • Conduct detailed discovery to understand customer workflows, pain points, and growth areas. • Deliver compelling value propositions, product demos, proposals, and pricing discussions. • Lead expansion deal cycles from identification through negotiation and close. • Collaborate closely with Customer Success Managers and Technical Account Managers to understand account health, adoption, and risks. • Partner with Product and Solutions teams to tailor expansion offerings to customer requirements. • Work with Implementation or Support teams to ensure smooth deployment of newly purchased services or modules. • Maintain accurate CRM data, forecasts, activity tracking, and opportunity notes.