Job Description Job Summary Focuses on process improvement, organizational change management, project management and operational cadence management and execution enablement relative to the business. Project management includes estimating, scheduling, costing, planning, governance coordination, and issue/risk management, supporting consistent execution of enterprise growth and retention initiatives across health plans. Knowledge/Skills/Abilities - Ability to manage multiple complex, challenging projects simultaneously). Deep understanding of multiple projects and relationships between projects. - Supports recurring governance forums (e.g., performance reviews, planning sessions, pilot tracking) by preparing materials, tracking outcomes, and ensuring follow-through on actions. - Expert knowledge of methods and techniques involved in project management initiatives. Able to learn new dashboards with little to no instruction within a short period and instruct others on its functionality and apply tools to support governance cadence, tracking, and execution visibility. - Proactively assesses projects for potential problem areas. Investigates, develops, evaluates solutions to a wide range of complex problems spanning multiple projects, surfacing risks early and supporting escalation paths for unresolved issues. - Translates enterprise strategies and initiatives into practical execution tools, including job aids, checklists, and standardized materials to support consistent deployment across teams. Job Qualifications Required Education Bachelor's degree or equivalent combination of education and experience and at least 1 PM course required Required Experience 4-7 years of relevant work experience in business, managed care in lieu of degree acceptable, including experience supporting cross-functional program coordination, governance cadence, and execution tracking in a matrixed environment Preferred Education Additional formal training in PM preferred. Preferred License, Certification, Association PMP or Six Sigma Green Belt Certification desired. To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

• Lead the development and implementation of regional customer success strategies, ensuring alignment with global objectives and local market needs. • Drive adoption, expansion, and retention efforts, leveraging data-driven insights to optimize outcomes across the region. • Strategize with CS leadership and Sales RVP across assigned region. • Deliver deep and actionable internal QBRs to CS and Sales Leadership. • Demonstrate commercial acumen by identifying and capitalizing on expansion opportunities, advising on incremental revenue, and securing operational commitments that strengthen customer relationships. • Serve as a customer-facing leader, establish and nurture senior and executive-level relationships with key decisionmakers and influencers across the customer base, promoting mutual success and long-term partnership across your region. • Oversee a diverse portfolio of strategic and complex customer accounts, ensuring high satisfaction, reference-ability, and retention. • Direct, mentor, and develop a team of Senior Managers and Customer Success professionals. • Proactively identify and mitigate risks to customer satisfaction, growth, and renewal. • Monitor and report on regional performance against key metrics to senior leadership, providing actionable insights and recommendations for continuous improvement.

Overview Join Microsoft’s U.S. Public Sector Industries Defense Industrial Base (DIB) team – where mission meets innovation. The Defense Industrial Base (DIB) Operating Unit (OU) is a strategically critical organization with a bold mandate: to consolidate, simplify, and accelerate Microsoft’s presence across the DIB ecosystem. This ecosystem includes more than 100,000 organizations spanning aerospace, manufacturing, cybersecurity, mission systems, and advanced research – commercial enterprises that directly support U.S. Federal agencies, including the Department of Defense and other mission‑based intelligence and civilian organizations. Our role is to help these customers modernize with confidence – securely adopting and scaling Microsoft technologies to meet mission outcomes, regulatory requirements, and long‑term operational resilience. We partner with customers from strategy through execution, enabling secure, scalable platforms that drive significant business value and trusted outcomes. Within the DIB OU, the Customer Success Unit (CSU) is responsible for ensuring customers realize the full value of their Microsoft investments. The CSU works closely with sales, partners, and delivery teams to accelerate consumption, improve customer health, and deliver measurable outcomes across complex, regulated environments. We are seeking a Customer Success Account Manager (CSAM) to lead customer success strategy and execution for some of Microsoft’s most complex and strategically important DIB customers. This is a senior individual contributor role with enterprise‑level scope, high autonomy, and significant impact. By applying to this role, you may be considered for multiple positions at the same career stage within the DIB CSU. As a CSAM, you are the strategic owner of customer success for your assigned DIB accounts. You build deep, trusted relationships with customer executives, technical leaders, and internal stakeholders, aligning Microsoft solutions and services to customer business priorities and mission objectives. You lead the planning, orchestration, and execution of customer success programs – driving adoption, accelerating consumption, improving operational health, and proactively mitigating risks and blockers. You operate as a trusted advisor, influencing customer strategy and internal execution without direct authority, while ensuring accountability to outcomes. This is a non‑people‑manager (IC) role with enterprise‑level scope and responsibility, designed for senior professionals who thrive in high‑complexity, high‑trust environments. Responsibilities Customer Relationship Management - Build and coach engagement strategies across customer, partner, and internal stakeholder ecosystems. - Develop and support executive level‑ relationships with customer technical, business, and mission leaders. - Expand relationships beyond existing support engagements by leading outcome based‑ conversations aligned to customer priorities. - Influence and challenge senior internal stakeholders to align resources and actions to customer needs. - Partner with Account Teams to co-own‑ customer success plans and contribute to integrated account strategies. Customer Success Leadership - Lead the strategic execution of customer success planning, program governance, and customer facing‑ reviews. - Orchestrate Microsoft delivery resources to drive adoption, accelerate value realization, and improve customer operational health. - Proactively identify, monitor, and mitigate actual and potential blockers to consumption using data insights and customer feedback. - Lead escalation management and communications for complex delivery challenges, ensuring clarity, accountability, and resolution. - Hold accountability for consumption milestones, adoption outcomes, retention, and long term‑ customer health. Technical Relevance and Solution Alignment - Understand and align Microsoft solutions and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and mission priorities. - Identify complex customer scenarios (e.g., multi-cloud, ISV, partner‑ led‑, global subsidiaries) and collaborate with technical specialists to architect solutions. - Leverage knowledge of customer platforms and Microsoft’s roadmap to enable secure digital transformation. - Strengthen Microsoft’s competitive position by articulating platform value relative to point solutions. Operational Excellence and Collaboration - Drive disciplined execution through structured planning, prioritization, and predictable delivery. - Partner across sales, engineering, support, and partners to ensure consistent customer experience and outcomes. - Use data, telemetry, and feedback loops to inform decision‑making and continuous improvement. - Model Microsoft’s culture and values while operating with integrity, accountability, and customer obsession. Capabilities and Skills Required Upon Hire and Critical/Important - Accelerating Consumption, Usage, and Value Realization - Driving Customer Health and Operational Excellence - Executive Relationship Building and Influence - Data Analysis and Insight Driven Decision Makin‑g - Business Acumen and Financial Literacy - Consultative Engagement and Stakeholder Orchestration - Negotiation, Storytelling, and Executive Communication Additional Strengths - Change Leadership and Program Facilitation - Multi Initiative‑ Program and Portfolio Management - Cross functional‑ Team Leadership without Authority Qualifications Required Qualifications: - Master’s Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years of experience in customer success, solution delivery, practice management, customer‑facing consulting, or portfolio management OR Bachelor’s Degree in a related field AND 4+ years of relevant experience OR Equivalent experience Other Requirements: Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport. Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications: - Active U.S. Security Clearance preferred; must be able to obtain and maintain a U.S. Security Clearance to meet customer and legal requirements. - 3+ years of experience working within the customer’s industry - Microsoft or equivalent cloud certifications (e.g., Azure, Microsoft 365, AWS) - ITIL Foundation, PMI, and/or Prosci certification Customer Success Account Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Who we are is what we do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. Responsibilities - Managing a growing team of Customer Success Managers in your region, recruiting, hiring, and training new team members - Serving as a coach and a leader, helping to develop the skills of your CSMs as they help customers achieve their desired outcomes - Build and Scale, Own, Optimize & Impact the revenue stream by driving change and maximizing the effectiveness of the Customer Success team to deliver greater value and grow our customers. - Organize and analyze customer and product data to identify and implement improvements to increase revenue growth, including partnering with Operations in designing and implementing processes, workflows, and automations. - Proactively surface opportunities to improve the team’s operational efficiency and the customer experience Qualifications - You have proven 3-5 years of experience leading a CSM team within a rapidly-growing B2B SaaS company in a Team Lead or Manager role - You are driven, think on your feet, and thrive in a fast-paced, challenging environment - You have a track record of managing your team to meet or exceed customer renewal and retention goals in a high-growth setting - You are data-oriented - You have experience working with clients and team members from multiple countries and across multiple time zones, preferred - You have experience working on a remote team, preferred - You have experience working at a high growth start-up or scale up, preferred - You have Fintech or HRtech experience, preferred - You are multilingual, preferred Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy - Stock grant opportunities dependent on your role, employment status and location - Additional perks and benefits based on your employment status and country - The flexibility of remote work, including optional WeWork access At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page. Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team via this link and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at recruiting@deel.com. As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations. This application process does utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. As a fully remote company, we also utilise AI-powered deepfake and fraud detection technologies to verify the authenticity of candidate identities and interactions during assessments and interviews. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Privacy Policy. - For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT; results are available at Ashby, Covey.