Job title: Case Management Specialist, West Dallas - Location: Remote, US About the Job This new Rare Diseases GTM model highlights the need to reinvent and evolve the Case Management (CM) role with more accountability, responsibility, and strategic intent than ever before. The new CM will be required to elevate performance, skills, knowledge, behaviors and contribute a critical component of our new play to win elite approach. We have elevated the CM role to include: Building expertise for 7 brands, 5 therapeutic areas, engage inaccount strategy and planning with galaxy and constellation teams (monthly), engage in launch preparations with insights and expertise, understanding market conditions that impact the patient journey (i.e. payer coverage, government, legislation, Pharma, industry, access), understanding rare competitive products, advise the cross functional teams on the patient perspective, consider the account perspective, and developing skills sets that will allow them to compliantly bring patient insights back to leadership reducing the need for external insights gathering. CM will communicate key performance indicators (KPIs) to measure success and impact (reported monthly). The Case Management Specialist (CMS) will be responsible for supporting Rare Disease patients and families through comprehensive care coordination and case management expertise aligned to their assigned account territory. The CMS will develop and execute personalized care plans to identify and address barriers to treatment, foster ongoing relationships with patients, caregivers, healthcare providers, and other key stakeholders. The CMS proactively identifies and mitigates access barriers, coordinates with insurance providers, specialty pharmacies, and local resources as needed. Additionally, they assist in facilitating insurance approvals for both the product and administration, ensuring seamless collaboration across multiple functions to maintain a cohesive support network. The SACMS works collaboratively in a team environment with internal cross-functional team members to help facilitate and optimize patient care. We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions. Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. About Sanofi We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives. Main Responsibilities: - Act with a sense of urgency and purpose, lead the case management process, while balancing the needs of individual patients to align with the business objectives of Sanofi, and the Rare Disease organization - Assess individual patients’ access needs and develop an action plan that provides for the initiation and continuation of treatment. - Help facilitate insurance approval for Sanofi Rare Disease therapies. - Educate patients, caregivers, health care providers, and others regarding insurance options, requirements or limitations, case management services, and steps needed to gain product and administration approval. - Maintain comprehensive understanding of the reimbursement process, navigation of health care systems, billing/coding guidelines, insurance plans, payer trends, internal and external patient assistance programs, and related resources. - Enroll patients who qualify into the appropriate financial assistance program as needed/required. - Maintain up-to-date knowledge of the resources available at the regional level as well as market landscape and apply this knowledge in ways that best supports patient access to therapy. - Compliantly coordinate the exchange of patient-related information with internal and external stakeholders. - Exhibit initiative and leadership within the cross-functional regional team. Able to consistently identify complex patient specific issues and develop action plans accordingly. - Demonstrates accountability for action plan execution, and energetically drives for success and results. - Establish and maintain professional and effective relationships with all internal and external customers and stakeholders, including but not limited to case management team and patient support services colleagues, medical, sales, market access, insurance companies, specialty pharmacies, infusion site staff and office coordinators. - Attend patient meetings, site visits/calls, conferences, and trade shows to educate individuals regarding services and other approved case management topics. Represent Sanofi in all venues in a professional manner. - Raise own performance expectations and goals to support the account teams demonstrating personal and team growth. - Demonstrate and maintain a high level of business acumen, understanding of Sanofi’s business model, and the role of the case manager and patient support services team in commercializing the business and driving initiatives to meet goals. - Demonstrate innovation by consistently monitoring systems, processes, and potential care gaps, offering new ideas and solutions to elevate the support program. - Effectively share reimbursement and other knowledge with PSS members through orientation training, case studies, consultation for complex cases, and special projects as requested. - Consistently maintain and document accurate data, including insurance, coverage approvals, on-going coverage requirements, and all patient and provider interactions. - Proficient in use of CRM tool to document work. Consistently leverage CRM reporting tools and data analytics to make strategic territory decisions while prioritizing patient and customer needs. - Utilize professional communication to foster strong working relationships with internal and external colleagues. - Provide caseload coverage outside of assigned territory as needed. - Ensure compliance with Sanofi policies. - Working hours must align to the geography you support About You Basic Qualifications: - Bachelor’s Degree required. - 3+ years of patient-facing or high-touch customer interaction experience required. Skills - In-depth understanding of health insurance benefits, relevant state and federal laws and insurance regulations. - Excellent written and oral communication, mediation, and problem-solving skills, including the ability to connect with patients, caregivers, and providers. - Experience and demonstrated success working in a complex matrix to accomplish goals with a patient centric approach. - Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust. - Robust computer literacy skills including data entry and MS Office-based software programs. - Possesses strong business acumen and strategic thinking skills. - Ability to identify and handle sensitive issues, working independently and collaboratively within teams. - Ability to travel required, ~10%, possibly weekends. Preferred Qualifications: - Bi-lingual; Spanish language skills preferred. - Salesforce CRM experience - Direct experience in the case management, insurance, or healthcare systems fields - Pharma/biotech patient services experience - Ability to identify and handle sensitive issues, working independently and collaboratively within teams. Why Choose Us? - Bring the miracles of science to life alongside a supportive, future-focused team. - Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. - Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. - Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave. Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. #GD-SG #LI-GZ #LI-Remote #vhd Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! US and Puerto Rico Residents Only Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. North America Applicants Only The salary range for this position is: $100,500.00 - $145,166.66 All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK.

MUST RESIDE IN CALIFORNIA!! We are a rapidly growing company that has more clients than we can see. We understand that it is a good problem to have, but we need more qualified people that will help us keep up with our growth. What we do is provide benefits for labor unions, credit unions, and associations. Working with police departments, firefighters, teachers, postal workers and other labor unions as well. We have set up direct relationships with over 20,000 union associations around southern California. What we desire in a candidate: self-motivation, proven leadership abilities, a customer service attitude, integrity, a desire for professional development and growth, a willingness to learn, and exceptional people skills. What we provide is a genuine career opportunity: training and mentorship, growth opportunities, and financial success. The role of benefits coordinator is to simply educate these members who request information about the benefits that are available to them through their union affiliation. Sales involved only if the customer desires to opt in for additional benefits. No cold calling as we only work with union associations directly. Requirements for consideration: -Flexible hours - Fluent in English (Bilingual in any language is a plus but not required) Benefits - Health insurance reimbursement for all staff (upon qualification) - Life insurance at no cost - Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan) - UNION BENEFITS – Our staff also belong to a union which includes benefits - Free college classes for all members - Student Debt Reduction Program - Scholarship access for members and their children - Union provides life insurance (in addition to our company) for all members - Roadside assistance for all members - Identity Theft Protection for all members

- Job Requirement is to operate and utilize tools required to complete duties assigned: general computer use and operations, Nextel/Motorola/Blackberry operations and programming, general office skills necessary to complete assigned tasks, properly. - Control and oversee that cases are properly dispatched and completed, picked up and processed, according to all policies and procedures given. - Review, organize, and distribute all cases using common knowledge of coverage areas, properly utilizing the available on-duty scheduled Phlebotomists. - Ability to conduct full tracking skills and case follow-up of all assignments dispatched throughout the entire shift, on a daily basis. Must control full completion of all work assignments that are given, also providing assistance to assure completion, where needed, to provide excellent service to our facilities. - Completes preparation of multiple Phlebotomist’s daily work assignments (printout), and continues communication throughout the shift, tracking and possible re-routing, if necessary. - Work cooperatively and fully communicate verbally with Area/ Regional Phlebotomy Management, Logging area, Stat Tracking, Customer Service, Call Center, Redraw department and Courier services, to ensure case completion, throughout entire shift. - Lab Dispatcher will accommodate various facility special requests, honor high priority facility laboratory orders, expedite urgent cases conducting constant follow up, and maintain a positive attitude to connecting parties to insure excellent customer service is being provided. - Must be able to provide detailed written documentation of issues that occur, throughout the shift. It may be necessary to conduct mild investigations of situations, or conduct trouble shooting, or oversee an immediate handling of an unexpected problem. The Laboratory Dispatcher must do whatever it takes to provide productive and efficient lab services to satisfy our customers and facilities. - Notifies Dispatch Manager of any issues that are difficult to control, immediately. - Identifies and pursues self-improvement needs, adapt to changes when proposed. - Perform other duties as assigned, help out when attendance issues arise within the office, maintaining positive attitude during crisis and engaging in daily teamwork with minimal encouragement. Dispatch is responsible for help in decreasing high levels of stress. - Full assistance of high volume important phone calls, from our facilities, phlebotomists, in house calls requesting dispatch assistance, employees out-in-the-field allowing others to complete their tasks and handle their required duties, as well. REQUIRED SKILLS: - Must have a High School Diploma- or equivalent. - Prefer dispatch experience, some medical terminology helpful. - Must pass a drug screen and criminal background check. - Must have ability to organize and control multiple tasks at one time, in a fast paced- high volume Laboratory Dispatch Office setting. - Must have ability to handle large volumes of telephone assistance with various departments and connecting personnel. Must also be able to operate, program, and use a Nextel/ Blackberry to handle a large volume of the personnel out-in-the-field. - Must be trustworthy and able to work well without total supervision. - Must have knowledge of general area logistics, and be able to distinguish various locations throughout the Southern California Region and have the ability to utilize various tracking tools that are available to control decisions with minimal confusion. - Must be self-motivated, dependable and competent.

We are seeking a service-driven Customer Service Representative to provide structured support within an advisor-supported client model. In this fully remote position, you will play a key role in ensuring clients receive clear communication, organized coordination, and a seamless experience from initial inquiry through completion. This role is ideal for someone who enjoys helping people, managing details behind the scenes, and contributing to a professional, team-oriented environment. What Youll Do: - Serve as a primary point of support alongside assigned advisors - Respond promptly to client questions with accurate, helpful information - Coordinate scheduling, confirmations, and follow-up communication - Track client interactions and maintain organized digital records - Ensure timelines and service standards are consistently met What Were Looking For: - Strong written and verbal communication skills - Customer service or client support experience (preferred, not required) - Detail-oriented with strong organizational habits - Comfortable working independently in a remote environment - Professional, dependable, and confident using online systems and tools - Must be a citizen of the US, UK, Australia, Spain and LATAM Why This Role Stands Out: - 100% remote flexibility - Structured training and ongoing support - Clear growth path within a collaborative team - Stable systems and processes designed for success