Role Description The Director of Bank Services provides strategic and operational leadership for all Bank Services functions, ensuring consistent execution, strong internal controls, regulatory compliance, and a high level of internal client support across the organization. This role directs the operational activities of all banking center staff, as well as all deposit operations support functions. The Director is responsible for ensuring policies and procedures are well documented and maintained in compliance with all applicable federal and state banking regulations. Emphasis is placed on delivering high-quality support to frontline banking center personnel and operational teams, enabling efficient and consistent service delivery. The Director collaborates closely with operational, compliance, and risk management teams to ensure strong internal controls are implemented and adhered to on a daily basis. This role requires an experienced leader with proven strength in project management, operational discipline, leadership, and effective communication. The Director is expected to manage complex initiatives, drive accountability, and continuously raise performance standards across the organization. Qualifications - Bachelor’s degree in business or a related field is required. - Four (4) years of experience in bank operations leadership can be used in lieu of degree. - Ten (10) years of experience in bank operations is required. - Three (3) years of experience managing bank operations departments and staff is required. - This position requires the applicant to live in one of the following states - Louisiana, Mississippi, Texas or Alabama. - Strong knowledge of bank operations, internal controls, and regulatory compliance. - Demonstrated ability to manage multiple priorities, projects, and deadlines simultaneously. - Proven leadership and supervisory skills with the ability to drive accountability and performance. - Experience with project management methodologies and leading operational or regulatory initiatives (preferred). - Ability to resolve immediate operational issues while maintaining a long-term strategic focus. - Strong analytical skills with the ability to review, interpret, and document operational and regulatory information. - Proficiency in Microsoft Office 365, including Excel; advanced data analysis and reporting skills preferred. - Ability to work efficiently across multiple systems and platforms concurrently. - Strong interpersonal, written, and verbal communication skills. - Occasional travel as required. Requirements - Lead and manage the Bank Services Operations Department and all assigned staff. - Ensure adherence to departmental processes, procedures, internal controls, and performance standards; monitor, track, and report production metrics. - Maintain well-documented, easy-to-understand, and accessible departmental policies and procedures. - Clearly document and communicate expectations on an ongoing basis. - Oversee staff training, cross-training, and knowledge management to ensure appropriate coverage and continuity. - Ensure a high level of internal customer support; document and analyze service requests to assess service levels and identify improvement opportunities. - Manage the departmental budget and prepare future budget forecasts to support service levels and strategic objectives. - Provide oversight of banking center operations in partnership with Retail and Banking Center Management. - Maintain strong working relationships to promote effective collaboration and consistent execution. - Collaborate to ensure banking center staff adhere to bank processes, procedures, and internal controls. - Ensure banking center policies and procedures are well documented, well managed, clearly communicated, and accessible to all employees. - Maintain a flexible, scalable department infrastructure to support bank growth. - Implement policies and procedures that support current and future operational infrastructure while ensuring appropriate user capabilities, efficient processes, and well-controlled risk. - Collaborate with operational, compliance, and risk teams to ensure processes, procedures, system capabilities, and risk assessments are properly documented and reported to appropriate committees. - Partner with IT and system-related teams to ensure operational systems function efficiently, issues are resolved timely, and corrective measures are implemented as needed. - Provide formal project management for Bank Services initiatives, including detailed project plans, assigned resources, action items, timelines, and budgets. - Lead and manage multiple concurrent projects, including process improvements, procedure enhancements, and regulatory initiatives. - Ensure timely project completion through effective resource utilization and accountability. - Maintain detailed project documentation and provide regular status and budget updates. - Actively participate in committee meetings to present and discuss project status, risks, and financial impacts. - Ensure Bank Services policies and procedures comply with all applicable federal and state regulatory requirements. - Monitor regulatory guidance to ensure timely and accurate implementation of Bank Services-related requirements. - Maintain clear, concise documentation to evidence compliance efforts. - Manage departmental responsibilities related to safety and soundness, compliance, and regulatory examination preparation and support. Company Description

Liftoff is seeking a talented Data Director to join our growing team. Liftoff is an innovative digital fundraising and communications firm. Our clients are statewide and local political campaigns, advocates, non-profits, and changemakers working to advance Democratic priorities. The ideal candidate will thrive on creating and maintaining tools and systems, on building and optimizing internal processes for ingesting newly acquired email contacts, on creating reporting structures and generating accurate and visually appealing data outputs, and—most of all—on partnering with the email and leadership teams to figure out how we bring more science to the art of fundraising. This is a compelling opportunity for an enterprising and mission-driven individual to build out a critical function on an exciting and fast-growing team. If you love manipulating data to set organizational strategy and elect Democrats, we would love to talk to you. Responsibilities include: - Manage cross-department collaboration on needs of teams managing data tasks - Manage and build upon Liftoff’s infrastructure for seamless reporting internally and externally, utilizing data from ActBlue, advertising data, email platforms, and broadcast and peer-to-peer texting platforms. - Manage and build tools to track client performance and enable fundraisers to assess client strategy and make clear decisions. - Manage strategy on reporting and analytics and working with leadership on growth opportunities - Project management/workflow management and task assignment - Mentor and manage team of analysts/engineers - Manage external contracts and vendor relationships Experience we look for: - Passion for Democratic causes, whether candidates or other; - 4-6 years of work experience with at least 1 cycle in digital fundraising; Coding and Data Experience: - Strong professional knowledge of SQL including query optimization techniques. - Proficiency in R or Python with specific experience using libraries such as pandas and numpy for data manipulation and analysis. - Experience with dbt, particularly for building efficient data models and optimizing query performance. - Experience working with existing APIs to connect and extract data from various CRM platforms including NGP, Everyaction, and/or Actionkit - Understanding of relational database concepts and practical experience with Google BigQuery or AWS Redshift Tech Stack Experience: - Hands-on experience with data visualization tools such as Google Looker Studio, Tableau, or Power BI for creating actionable insights from complex datasets - Experience building or maintaining data-intensive web applications on cloud architecture (AWS or Google Cloud Platform) - Understanding of ETL processes and data pipeline management Salary and Benefits: The salary for this position is $100,000-$120,000 We also offer a generous benefits package: - Unlimited vacation days - Federal holidays off (11-12 total days, Indigenous Peoples Day in off-cycle years) - Employer-paid health, dental, and vision insurance - Flexible work schedules and the option to work remotely anywhere within the United States and its territories with broadband internet - Annual professional development stipend - 401k benefits with match after one year of employment Our Hiring Process: We aim to be transparent and efficient in our hiring process. Each question you will be asked throughout our hiring process ties directly back to one of the skills and experiences listed above. In each interview, you will be asked to provide examples of these skills and experiences or how you would draw on your experience to handle a scenario commonly found at Liftoff. Our typical hiring process includes: 1) First Round Interview 2) Skills Assessment 3) Panel Interview 4) Reference Check Depending on logistics and scheduling, our hiring process generally takes about 4-5 weeks from phone interview to a job offer. We let candidates know after each step in the process, once we’ve made a decision, whether they are moving forward to the next stage or not, so candidates know the status of their application.

• Lead and evolve the 2LOD credit risk oversight framework, including policies, standards, and governance practices • Provide independent oversight and credible challenge across underwriting, line management, pricing, and customer lifecycle strategies • Establish clear risk appetite frameworks, limits, and thresholds for credit performance • Oversee end-to-end portfolio performance, including originations, vintages, delinquencies, charge-offs, and profitability • Ownership of identifying emerging risks, evolving trends, and portfolio concentration opportunities • Translate portfolio-level risk insights into actionable recommendations that inform strategy decisions and support key decision-making • Understanding of marketing and growth strategies impacts to ensure alignment with credit risk appetite and portfolio objectives • Review expansion strategies (e.g., new segments, channels, or products) for risk implications • Partner with Finance and Risk teams on portfolio forecasts, stress scenarios, and performance outlooks • Ensure consistency between risk appetite, business growth targets, and portfolio outcomes • Ensure adherence to consumer lending regulations and supervisory expectations (e.g., ECOA/Reg B, FCRA, UDAAP, etc.) • Oversee fair lending risk management, including model bias, segmentation, and policy impacts • Serve as a key point of contact for regulatory exams, internal audit, and risk reviews • Develop and deliver portfolio risk reporting, dashboards, and executive insights to senior leadership and risk committees • Present portfolio performance, emerging risks, and strategic recommendations to executive stakeholders • Build, lead, and develop a high-performing 2LOD credit risk oversight team • Provide direction and oversight to Director-level team members across Credit Risk Oversight, Collections/Recovery & Loss Oversight, and Fraud Risk Oversight • Foster a strong risk culture and promote effective challenge across the organization • Provide oversight of new product launches, credit strategy changes, and FinTech innovations • Ensure appropriate governance for advanced analytics, alternative data, and AI/ML models • Drive continuous improvement in risk frameworks, tooling, and analytics capabilities

• Provide independent 2LOD oversight and challenge of credit underwriting, loan amount/credit exposure, pricing, and portfolio performance strategies • Ensure effective governance frameworks are in place for credit decisioning, strategy changes, documentation, and reporting • Monitor portfolio performance across originations, vintages, and customer segments • Identify emerging risks, evolving trends, and portfolio concentration opportunities • Evaluate impacts of strategy changes on approval rates, credit quality, and profitability • Understanding of marketing and growth strategies impacts to ensure alignment with credit risk appetite and portfolio objectives • Review expansion strategies (e.g., new segments, channels, or products) for risk implications • Ensure adherence to applicable consumer lending and fair lending regulations (e.g., ECOA/Reg B, FCRA, UDAAP, etc.) • Provide effective challenge on fair lending risk, model bias, and disparate impact considerations • Support regulatory exams, internal audits, and issue remediation • Develop and maintain credit risk reporting, insights, and dashboards • Escalate material risks, control gaps, or model concerns in a timely manner • Provide oversight of new credit strategies, model deployments, and product launches • Ensure appropriate risk assessment and governance for FinTech-driven innovations (e.g., alternative data, AI/ML models) • Support ongoing enhancement of credit risk frameworks and controls