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Toast

We empower the restaurant community to delight guests, do what they love, and thrive.

Onboarding Consultant I, Bilingual Spanish

BilingualBilingualFull TimeRemoteSeniorTeam 1,001-5,000Since 2013H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

67 days ago

Salary

$60K - $80K / year

Seniority

Senior

3 yrs expSpanishEnglish

Job Description

Onboarding Consultant I, Bilingual Spanish

Toast

• Leverage your Restaurant operations knowledge and project management skills to partner with restaurant owners through implementation of our product line. • Enable restaurant owners and management teams to utilize xtraCHEF by Toast to create best practices for managing your daily restaurant operations - including daily sales reports and food costs. • Create & lead a customer’s implementation plan from kickoff to activation, ensuring customers hit targeted milestones. • Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants) in your backlog. • Ensure the transition goes smoothly and guide the customer through their initial usage by providing post-activation guidance or follow-up training. • Adapt onboarding and educational materials into Mandarin to ensure a seamless experience for non-English speaking stakeholders.

Job Requirements

  • Bilingual/Fluent in Spanish & English required, both written and verbal
  • 3 + years of experience in a role responsible for customer satisfaction and business operations, including management of long-term customer relationships (4-6 weeks or more)
  • Experience with COGS (Cost of Goods Sold) and inventory analysis in Food & Beverage or Hospitality Industries
  • Comfortable utilizing direct outreach via phone to guide customers through the implementation lifecycle
  • Success operating independently and navigating competing priorities in a constantly changing environment
  • Proven track record of success in meeting and exceeding goals, including backlog hygiene and high quality customer interactions
  • Excellent communication, organizational, time management, and influencing skills.

Benefits

  • Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

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