Role Description As a Patient Concierge, you will be the initial contact for patients and others via multiple lines of communication, including phone, SMS, email, and more. The Patient Concierge is a personal guide for our patients as they receive care at OnePeak Medical. This role helps patients understand scheduling, patient forms, insurance and cost as well as all the services OnePeak Medical has to offer. Your role is pivotal in maintaining high patient satisfaction through the delivery of exceptional customer service. - Provide outstanding customer service, offering a warm and positive welcome to patients and via phone. - Adhere to all OnePeak Medical policies and procedures as outlined in the Employee Handbook, including maintaining the confidentiality of restricted areas, key-less entry codes, and computer system passwords. - Manage a multi-line telephone system, routing calls, addressing general inquiries, and scheduling patient appointments. - Register patients and update their demographic and insurance information, as well as the patient portal. - Always verify the accuracy of patient information during appointment scheduling, informing patients of any required documentation changes. - Ensure completion of all required forms, consents and documents prior to appointments. - Verify eligibility and benefits. - Offer products and services based on individual customer needs. - Utilize problem-solving and conflict-resolution skills when addressing patient complaints, directing them to appropriate leadership when necessary. - Attend department and clinical meetings as scheduled. - Complete end-of-day responsibilities. - Fulfill any additional responsibilities as required to support OnePeak Medical. Qualifications - Demonstrate OnePeak values (Teamwork, Informed, Respect, Balance, Excellence). - Hold oneself accountable for achieving measurable, high-quality, timely, and cost-effective results. - Exhibit excellent customer service and teamwork skills, fostering a welcoming and positive atmosphere. - Effectively communicate with patients, staff, and providers. - Display confidence and skill knowledge. - Excellent written and verbal communication skills. - Proactive problem solving skills are essential. - A compassionate and understanding nature is critical to understand and address the needs and concerns of patients. - Possess good judgment, making timely and sound decisions. - Embrace an attitude of continuous improvement. - Demonstrate strong interpersonal skills and professionalism. - Excel in listening, with a willingness to accept constructive feedback. - Maintain strict adherence to patient confidentiality standards as outlined by HIPAA. - Manage time effectively, with the ability to multitask, prioritize, and organize workloads. - High attention to detail and organization. Requirements - High school diploma or equivalent – required. - 6 months of customer service experience – required. - 6 months of front desk reception or scheduling experience in a medical office – strongly preferred. - Prior PM/EHR experience – strongly preferred. - Proficiency in Microsoft Office Suite – strongly preferred. - Computer/Tech Savvy – strongly preferred. - Knowledge and experience with medical billing and insurance payors, including Medicare, Medicaid, Private Insurance, and Managed Care Programs – strongly preferred. Benefits - Medical, Dental, Vision, and Life Insurance. - 401(k) Retirement Plan with Company Match. - Voluntary LTD, FSA, Accident, Critical Illness. - Paid Time Off and Paid Holidays. - Employee and Family Discounts. - Paid Parental Leave.

Role Description Due to growth, HonorBridge is recruiting a Referral Allocation Coordinator. In this role, you will facilitate organ donation in the HonorBridge service area by managing organ referrals and completing allocation for local organ donors. Responsibilities for this position include: - Review and management of new and current organ referrals - Completing allocation of all organs for transplant for local organ donors - Collaborating with the AOC - Activating organ staff for clinical activity as directed by the AOC - Completing OPTN required documentation The ideal candidate is passionate about our Mission, has an Associate’s Degree with a concentration in healthcare field or related and/or possesses 2-3 years’ experience in a clinical environment such as EMT, Paramedic, RN, or LPN. This is a night shift position that requires three to four 12-hour shifts and on-call responsibilities to include weekends and holidays. This position will work primarily remotely from home. Only NC residents will be considered for the position. Reliable cell phone and Internet access is required. Periodic travel to an HonorBridge office for department and office meetings is also required. Qualifications - Associate degree with a concentration in healthcare field or related - 2-3 years’ experience in a clinical (or commensurate) environment such as EMT, Paramedic, RN, or LPN - Licensure, Certification, and/or Registration: CPTC preferred - Demonstrated interpersonal and communication skills - Demonstrated knowledge of medical terminology - Ability to manage stress and function in high-pressure situations - Direct clinical knowledge in organ donor management and/or recovery - Experience in form completion and documentation - Ability to use computers and cellular phones - Commitment to organ and tissue donation - Demonstrated knowledge of Microsoft Windows and Microsoft Office Requirements - Contributes to HonorBridge’s Mission by being devoted to building connections that save and heal lives through organ and tissue donation - Achieves job functions in alignment with HonorBridge values - Builds caring and compassionate relationships - Consistently demonstrates effective communication - Promotes teamwork to ensure success at HonorBridge - Facilitates organ donation by serving as the referral and/or allocation coordinator on call - Takes three to four 12-hour shifts of RAC call per week - Completes initial evaluation of new organ referrals utilizing the potential donor’s electronic medical record (EMR) when available - Monitors current organ referrals to determine and evaluate changes in plan of care utilizing EMR review when available and communication with the hospital care team - Works collaboratively with the AOC and activates staff as directed by the AOC for clinical activity - Allocates all available organs deemed suitable for transplant for local organ donors - Communicates information to HonorBridge staff, surgeons, transplant coordinators, and the AOC as needed - Reviews and completes documentation accurately - Reviews new and current active referrals and documents follow-up in HonorBridge’ electronic donor chart - Completes DonorNet documentation as needed - Initiates and manages organ offers for active donors, in accordance with Organ Procurement and Transplantation Network (OPTN) policies - Completes UNOS required follow-up documentation (Donor Feedback) daily - Completes follow-up for all organ donor cultures when Medical Records Coordinator is unavailable - Maintains EMR access to all available hospitals - Utilizes medical information from remote EMR access to obtain and review available medical records - Maintains confidentiality of all patient and donor/recipient information - Participates in meetings as requested by the department manager - Strives to establish and maintain ongoing relationships with all levels of HonorBridge staff and leadership, hospital personnel, transplant center personnel, and physicians on a continual basis - Responds to administrative duties to include internal and external communication, process improvement projects and quality assurance tasks in a timely manner as defined by HonorBridge leadership Benefits - Medical, Dental, Vision insurance - Health Savings Account - Flexible Spending Accounts - A matching retirement plan - Paid Sick and Vacation time - Life Balance Account Reimbursement - Professional Development and Growth - A chance to save a life! - Plus, a lot more!

About the Role Working as a therapist is deeply meaningful—and we also know it comes with real challenges. At Wellity Health, we’re committed to being upfront about both. We’re currently hiring full-time Associate Therapists who are committed to delivering high-quality care in a fast-paced environment where consistency and structure matter. While this is a fully remote position, it is not self-scheduled. Our team works standard 8-hour days, Monday through Friday 9:00 AM - 6:00 PM, and full-time clinicians carry a caseload of up to 32 weekly sessions once fully onboarded. Some days may include up to 7 clients, with as many as 4 sessions scheduled back-to-back. While these heavier days usually happen only a few times per week, we want to be clear: this is a full-time clinical role with a consistent, structured schedule and full-time responsibilities. In return, we offer paid administrative time, weekly company-paid supervision, a collaborative clinical team, and systems designed to help you focus on care. If you’re looking for a role that will challenge you clinically, help you build strong therapeutic muscles, and support your journey toward licensure, you’ll find that here. While this is a remote role, it does require working in the state of California. What You’ll Do - Provide 1:1 therapy for children, adolescents, and adults - - This will include 5 - 7 client appointments of 53+ minutes each, each day, for a total of 32-33 clients each week. - Deliver evidence-based mental health care to adults and/or children - Create and manage treatment plans and clinical documentation - Participate in weekly supervision and team consultations - - Includes two units of supervision and internal meetings on an as-needed basis. - Collaborate with psychiatry providers and broader care teams - Maintain timely and compliant documentation in our EHR System - - Includes 24-hour turn around for followup appointments and 48-hour turn around for initial appointments. What You’ll Need - Must be able to work in California - Active Associate license in California (AMFT, APCC, or ACSW) - Master’s degree in Social Work, MFT, or Counseling (CSWE-accredited for Social Work) - Experience with CBT, DBT, trauma-informed care; EMDR or clinical niche preferred - Ability to sit with clients in emotionally intense sessions with care and clarity - Access to a quiet, confidential workspace with stable internet Who You Are - Organized, responsive, and ethically grounded - Collaborative by nature but confident working independently - Comfortable navigating a structured schedule and a full caseload - Passionate about serving diverse populations (BIPOC, LGBTQIA+, neurodivergent, and more) - Self-motivated and dependable—you follow through without needing external reminders - Able to maintain focus and accountability in a remote setting, with strong time management and integrity in daily work Why Join Us? - Competitive benefits, PTO, and sick time - Paid admin time & weekly supervision - Ongoing training & clinical support - A mission-driven team that values high standards, integrity, and inclusivity If you're looking for meaningful work in a highly structured, supportive environment—and you're ready to grow your clinical experience while making a real impact—we’d love to meet you. Pay Range: Base Salary Range: $70,304 - $80,000 Pay range is based on both your years of licensure and the number of hours you’ve accrued toward independent licensure. We also offer a 10% bilingual differential for Spanish-speaking therapists in recognition of the additional nuance required to provide therapy in one language while navigating clinical documentation, team communication, and organizational systems in another.

About Phoenix Founded in 2019, Phoenix is the most trusted telehealth platform in Canada, making specialist healthcare accessible to every Canadian, wherever they are. Our platform breaks down barriers to care, empowering patients to take control of their health with personalized treatment options and the guidance of licensed providers. If you thrive where big ideas turn into real impact, you'll fit right in here. We're a team of creative problem-solvers who move deliberately and collaborate in person, because we think the best work happens that way. At Phoenix, you'll find autonomy over your work, people who care about each other's success, and a mission that's making healthcare better for Canadians. We are Phoenix, a mission-driven digital healthcare platform for Canadians. We are looking for a remote Nurse Practitioner to join the team. We’re setting the bar for asynchronous telemedicine to deliver a better experience for both patients and healthcare providers. What You’ll Do - Deliver Virtual Care with Impact: Review patient-submitted medical histories through our intelligent, graded online platform and determine candidacy for treatment. Most consultations take under 5 minutes to complete. - Support and Prescribe: If appropriate, issue prescriptions. If more information is needed, communicate directly with patients via our secure messaging platform. - Collaborate Onsite with a Multidisciplinary Team: You’ll play a pivotal role in helping refine clinical workflows, ensuring we’re delivering seamless, high-quality care at scale. - Improve Patient & Provider Experience: Work closely with our Customer Experience, Product, and Engineering teams to identify friction points and co-design solutions that elevate healthcare delivery. - Lend Your Clinical Expertise to Innovation: Contribute to new product launches and protocols as Phoenix expands into new conditions and offerings. What We Treat Today Our current focus includes health conditions such as: - Erectile dysfunction - Hair loss - Weight loss - Premature ejaculation - Testosterone therapy Who You Are - Registered with the Nurse Practitioners Associate of Nova Scotia and eligible for licensure in other Canadian provinces. Phoenix is open to supporting the licensing process in additional provinces if needed. - Technologically savvy with experience or comfort in digital care platforms. - Excellent communicator who thrives in a collaborative, fast-paced environment. - Able to respond to patient needs in a timely and empathetic manner. - Passionate about improving the Canadian healthcare landscape. - Curious, innovative, and excited to work cross-functionally with non-clinical teams. - Previous experience in men’s health is a plus, but not required. Why this opportunity is exciting - Flexible Clinical Work: Patients are privately billed, no insurance paperwork or complex billing systems. The asynchronous nature of our platform means no live appointments with patients via video or phone call. - Seamless Technology: Our asynchronous platform was built by engineers who deeply understand provider pain points. It’s designed to support, not slow you down. - Innovate at the Frontlines: Your clinical voice will directly inform how we build, improve, and expand our services. - No Additional Coverage Needed: You’re already covered through your existing CMPA or equivalent malpractice coverage. Why Work at Phoenix? - A Rewarding Mission: Through our asynchronous care model, Phoenix is reimagining patient-centric care for Canadians across the country by making diagnoses and treatment delivery faster, more accessible, and completely discreet. - Impact & Autonomy: You’ll work directly with passionate, experienced leaders who’ve seen the ups and downs of building a business and genuinely care about your growth. You won’t just execute — you’ll help shape the future of Phoenix and Raven. - Collaborative In-Office Culture: Based in the heart of downtown Toronto, our HQ team comes together on-site five days a week to build fast and push what’s possible. We love the fast feedback loops, spontaneous brainstorms, and actually knowing the people we work with. Bonus points if you’re into the occasional foosball tournament or have strong opinions about the best lunch spot in the neighbourhood. - Competitive Pay, Real Benefits: Our compensation bands are backed by real market data, so offers are competitive and fair. Our benefits package includes standard healthcare coverage, a remote-first holiday season, and holistic wellbeing support — such as a wellbeing allowance and flexible additional time off to care for loved ones, support mental health, observe meaningful religious and cultural holidays, or when life just happens. Thank you for your interest in joining the Phoenix team! While we are lucky to attract a high level of interest in each of our roles, only candidates selected for an interview will be contacted. Phoenix is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Phoenix will provide accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require. Phoenix uses artificial intelligence (AI) to help review applications and screen resumes during the early stages of our hiring process. These tools assist our recruitment team, and all final hiring decisions are made by real people — not by automated systems. Phoenix will only contact applicants using a @phoenix.ca email address or a verified LinkedIn account. We encourage applicants to be vigilant in responding to inquiries from unverified sources.