About Asiacruit At Asiacruit, we connect top talent with forward-thinking organizations across industries. Our mission is to help businesses grow through smart, strategic, and people-focused solutions. We partner with technology retailers, system integrators, and custom PC boutiques to place professionals who enhance customer experience, technical accuracy, and operational efficiency. Position Overview We are seeking a Customer Service Virtual Manager to lead and scale customer-facing technical support for computer parts, custom builds, and after-sales services. This role will manage a distributed team of customer service specialists and technical advisors, oversee quality and process improvements, and coordinate cross-functional efforts with sales, operations, logistics, and engineering to ensure consistently excellent customer outcomes throughout the purchase and build lifecycle. Key Responsibilities - Lead, coach, and develop a remote team of customer service representatives and technical SMEs focused on PC components, compatibility, and build support. - Manage daily operations of virtual support channels (phone, email, chat, ticketing), ensuring SLAs are met and customer interactions are accurate, timely, and professional. - Define and maintain technical workflows, escalation procedures, and quality standards for pre-sales consultancy, build guidance, and post-sales troubleshooting. - Ensure team members verify part compatibility (motherboard, CPU, RAM, GPU, storage, PSU, cooling, case) and recommend viable alternatives when conflicts or inventory constraints occur. - Oversee creation and upkeep of build guides, troubleshooting checklists, knowledge base articles, and internal training materials to support self-service and team enablement. - Coordinate with warehouse and logistics to confirm order completeness, expedite replacements for missing or damaged items, and minimize customer disruption. - Monitor escalations to engineering or vendor support, ensuring timely resolution and clear communication back to customers and stakeholders. - Establish metrics and reporting (tickets, first-contact resolution, NPS, QA scores, repeat issues) to track team performance and identify improvement opportunities. - Perform periodic hands-on technical reviews, remote diagnostics, and guided walkthroughs for complex builds to verify team guidance and validate procedures. - Implement continuous improvement initiatives by identifying process gaps, refining build instructions, and driving training programs to reduce errors and returns. - Collaborate with procurement and product teams to flag recurring part quality issues, anticipate substitution needs, and inform stocking decisions. - Manage staffing, scheduling, and resource allocation for peak periods, product launches, and international support windows as required. - Maintain accurate documentation of customer interactions, build specifications, and resolution outcomes in CRM/ticketing systems. Qualifications - Fluent in English (United States) with strong written and verbal communication skills; additional languages are a plus. - Bachelor’s degree preferred; high school diploma or equivalent required. Relevant certifications or technical training in computer hardware, IT support, or related fields valued. - 5+ years of experience in technical customer support, PC building, or system integration with at least 2 years in a supervisory or management role. - Deep hands-on knowledge of PC components, assembly practices, thermal and power considerations, and common compatibility pitfalls. - Experience with BIOS/UEFI configuration, driver installation, OS setup (Windows, Linux), and basic networking; familiarity with diagnostic and stress-testing tools. - Proven ability to define and measure operational KPIs, perform root-cause analysis, and drive cross-functional process improvements. - Comfortable using CRM/ticketing systems, remote support tools, and basic inventory/order management platforms. - Excellent coaching, conflict resolution, and people-management skills with a focus on developing technical skills and customer empathy in distributed teams. - Strong organizational skills with the ability to prioritize competing demands in a fast-paced environment and manage escalations effectively. - Availability for occasional flexible hours to support launches, promotions, or global customers may be required. Why Join Asiacruit - Hybrid and remote-friendly work setup offering flexibility while supporting collaborative touchpoints where applicable. - Work with a diverse, skilled team in a collaborative environment supporting tech retailers and custom-build specialists across the region. - Opportunities for professional growth, certifications, and cross-functional experience in technical support, operations, and people leadership. - Competitive compensation package with performance-based incentives and opportunities for skill-based progression. - A culture that values technical excellence, customer empathy, and continuous improvement. Ready to make an impact? Apply now at https://asiacruit.com or send your resume to careers@asiacruit.com with the subject line “Customer Service Virtual Manager – Computer Parts & Build Support – [Your Name]”.

Homebased Permanent, Full Time Join Premier Foods — where people, brands and purpose come together. We’re proud to be one of the UK’s largest listed food businesses, with over 4,000 colleagues across 13 sites shaping the future of some of Britain’s best‑loved brands, found in 94% of households nationwide, making us one of the UK’s top three ambient food suppliers. From much‑loved household names such as Mr Kipling, Bisto, Oxo, Batchelors and Sharwoods, to our recently welcomed brands Fuel10k and Merchant Gourmet, our portfolio is packed with iconic favourites — and continues to grow. Role Purpose As our Senior Customer Business Manager, you’ll lead the commercial relationship with one of Premier Foods’ most significant Foodservice partners—Brakes/Sysco. You’ll drive joint business planning, commercial negotiations, performance reviews and strategic growth initiatives across all categories. This senior role has full P&L ownership and is pivotal in shaping sustainable, long‑term success for both Premier Foods and our customers. What you’ll be doing - Delivering full P&L accountability, hitting targeted fiscal measures through brilliant commercial execution. - Shaping and leading joint business plans, promotional strategy and range optimisation with Brakes/Sysco. - Conducting insightful internal and external performance reviews, identifying risks and unlocking new opportunities. - Managing annual account plans aligned to broader commercial and corporate objectives. - Representing Premier Foods at Foodservice trade events, food shows, conferences and key networking forums. - Partnering with the End User team to drive pull‑through growth from free trade and contracted customers. - Delivering innovation targets and champion NPD through creative, persistent selling. - Overseeing promotional forecasting, delivery and evaluation, ensuring operational excellence. - Improving forecast accuracy alongside Supply Chain, Finance and Commercial Planning teams. - Working with Marketing & Category to fix distribution gaps, drive new business and land NPD successfully. - Maintaining strong commercial hygiene, including timely ledger query management. - Bringing our values to life every day—aiming higher, staying agile and respecting and encouraging others. What we need from you - Proven account management experience within FMCG or Foodservice. - Strong commercial negotiation capability and confidence working with senior stakeholders. - Experience managing P&Ls and delivering against commercial targets. - Strategic thinker with sharp execution and an eye for continuous improvement. - A collaborative, relationship‑focused approach aligned with our inclusive, people‑first culture. - Someone who embraces agility, growth and curiosity—key behaviours that help our people thrive. What we offer you in return At Premier Foods, we’re committed to creating an environment where everyone feels supported, valued and able to grow. You’ll benefit from: - Competitive salary + car allowance - Annual bonus scheme - 25 days holiday + bank holidays - Holiday Purchase Scheme - Sharesave Scheme - EV Car Scheme - Pension & life assurance - Private medical - Access to wellbeing resources and colleague networks At Premier foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and future colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome. We're proud to be a Disability Smart employer and are committed to supporting disability inclusion throughout our recruitment process. If you experience any access issues or require reasonable adjustments at any stage, please let us know so we can ensure you have the support you need.

• Provides support to the Sales, Marketing, and Support team(s), with a high attention to detail • Researches, analyzes, and documents findings • May coach, review, and/or delegate work to other team members • Ensures that partners receive maximum value from their investments in the ConnectWise platform, utilizing all of their licenses, identifying new opportunities, and collaborating with other ConnectWise stakeholders to ensure adoption and a successful renewal • Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of the partners business • Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their needs • Acts as an escalation point to drive resolution in a timely, proactive manner • Travels to partner locations and IT Nation events • Helps create scalable playbooks and process around partner interactions and profiles that can be used across the entire PSM team • Identifies processes to facilitate cross-functional communication, prioritization, and visibility for requests and escalations

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! Partner Success Manager – EMEA (DACH Focus) Join our EMEA Partner Success team and play a key role in helping DACH and EMEA partners maximise value from core ConnectWise solutions. You’ll provide best‑practice guidance, product optimisation support, and trusted insight to drive adoption and long‑term success. The Partner Success Manager is responsible for leveraging deep business and industry knowledge to help partners accelerate business value and their ROI with ConnectWise. This role works in partnership with the Sales, Marketing, and Support team(s) to increase value, retention, partner satisfaction and ultimately the expansion of the ConnectWise footprint by maintaining strong relationships with partners. Essential Duties & Responsibilities: - Provides support to the Sales, Marketing, and Support team(s), with a high attention to detail - Researches, analyzes, and documents findings - May coach, review, and/or delegate work to other team members - Ensures that partners receive maximum value from their investments in the ConnectWise platform, utilizing all of their licenses, identifying new opportunities, and collaborating with other ConnectWise stakeholders to ensure adoption and a successful renewal - Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of the partners business - Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their needs - Acts as an escalation point to drive resolution in a timely, proactive manner - Travels to partner locations and IT Nation events - Helps create scalable playbooks and process around partner interactions and profiles that can be used across the entire PSM team - Identifies processes to facilitate cross-functional communication, prioritization, and visibility for requests and escalations Knowledge, Skills, and/or Abilities Required: - Ability to manage large projects and processes independently with limited supervision - Recognized subject matter expert of industry standards - Ability to situationally adapt and understand new technology/processes as per partner requirements - Strong knowledge of business processes cross-functionally - Ability to quickly grasp and distinctly explain technological and business concepts - Strong knowledge of the IT Service Provider market and business - Technical acumen and business management skills Educational/Vocational/Previous Experience Recommendations: - Bachelor’s degree required in related field or equivalent business experience - 6+ years of relevant experience - Preferred: 5+ years in SaaS industry ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.