• Conduct high-volume outreach to medical providers, facilities, and related entities to obtain records, verify treatment, and support investigative efforts • Perform medical canvassing and manage end-to-end record retrieval activities, including initiating requests, conducting follow-ups, tracking status, and coordinating with providers or third parties through completion • Review client requests and available information to determine appropriate providers, facilities, or sources to contact • Accurately document all findings, call outcomes, and retrieval activity in case management systems • Analyze canvassing and retrieval results to identify inconsistencies, undisclosed treatment, or gaps in reported medical history, and ensure findings are clearly documented • Identify delays, non-responsive providers, or barriers to record retrieval and escalate complex retrieval issues as appropriate

• Assist with case abstraction under the direction of a Team Leader • Complete assigned abstractions in a timely manner • As a start up organization, roles and responsibilities often evolve and adapt over time. As such, this job description may not comprehensively account for future activities, responsibilities, and priorities—these may evolve right along with us!

• Conduct virtual clinical education-only calls with members on health topics within your areas of familiarity including fertility, hormonal health, pregnancy, menopause, family health, and men's health. • Lead group webinars and workshops, in your area(s) of deep expertise with the support of Vira’s staff. • Respond to general health questions via asynchronous messaging on a non-urgent basis • Provide evidence-based health information, lifestyle guidance, and self-management strategies • Create Member Zone educational content including articles, care plans, videos, and webinar materials • Review existing content for clinical accuracy, pertinent new evidence and practice guidelines • Develop educational materials that are culturally sensitive and appropriate for audiences with diverse backgrounds and from diverse geographies • Collaborate with Vira resources to validate the translation of complex medical information into member-friendly content • Ensure all educational materials comply with regulatory requirements across markets

• Conduct virtual clinical education-only calls with members on health topics within your areas of familiarity including fertility, hormonal health, pregnancy, menopause, family health, and men's health. Because no provider-patient relationship is formed, there are no licensing or accreditation limitations or costs. • Lead group webinars and workshops, in your area(s) of deep expertise with the support of Vira’s staff. • Respond to general health questions via asynchronous messaging on a non-urgent basis • Provide evidence-based health information, lifestyle guidance, and self-management strategies • In collaboration with Vira Care Advocates (Navigator/Coaches), guide members on finding clinical care and facilitate appropriate referrals • Create Member Zone educational content including articles, care plans, videos, and webinar materials • Review existing content for clinical accuracy, pertinent new evidence and practice guidelines • Develop educational materials that are culturally sensitive and appropriate for audiences with diverse backgrounds and from diverse geographies • Collaborate with Vira resources to validate the translation of complex medical information into member-friendly content • Ensure all educational materials comply with regulatory requirements across markets • Participate in clinical quality improvement initiatives • Contribute to development of clinical pathways and member education protocols • Collaborate with multidisciplinary teams including other clinicians, product, and operations