Description Heritage Health is seeking a full-time (1.0 FTE) Patient Appointment Coordinator to join our team in Coeur d' Alene, Idaho. We prioritize work-life balance and offer a supportive environment to ensure our team members thrive both professionally and personally. What You'll Love About Working Here: Purpose-Driven Work: Be part of an organization dedicated to enhancing lives and building healthier communities. Supportive Culture: Experience a fun, collaborative, and encouraging team environment where your contributions are valued. Work-Life Balance: Enjoy a predictable schedule so you can focus on what matters most, both at work and at home. Growth & Collaboration: Work alongside talented professionals who are committed to delivering the best outcomes for our patients and community partners. Competitive Compensation: Receive a strong pay package and exceptional benefits that support your well-being and future. Why Join Heritage Health? Enjoy Exceptional Benefits Designed for You Comprehensive Health Coverage: 100% employer-paid medical, dental, and vision insurance for full-time employees. Choose from multiple plan options to fit your needs, with generous employer contributions for dependents. Flexible Paid Time Off (PTO): Start your first year with 200 hours (25 days!) of all-in-one PTO—covering vacation, personal, sick, and holiday time. Our streamlined PTO program gives you more control and flexibility, plus the option to cash out extra time off. We believe in supporting your work-life balance from day one. Extended Illness Bank (EIB): Additional paid time for serious illness or hospitalization, supporting you and your family when it matters most. Retirement Savings: 403(b) retirement plan with automatic enrollment and a competitive employer match—100% of the first 3% and 50% of the next 2% you contribute. Build your future with confidence. Life & Disability Insurance: Employer-paid life and long-term disability coverage, plus voluntary options for extra protection. Employee Assistance Program (EAP): Free, confidential counseling and wellness resources for you and your household, including telehealth visits, legal and financial support, and more. Additional Perks: Student loan repayment program for eligible positions, LifeFlight membership for emergency medical transport, and access to a dedicated benefits advocate team for personalized support. Serves as patients’ first telephone point of contact for making appointments with Heritage Health’s medical programs. Uses patient specific information to accurately determine the nature of an appointment request and independently schedule and confirm patient appointments. Requires discretion, courtesy, and the ability to direct the conversation to keep a busy multi-line telephone system moving. Schedule: Requirements - High School Graduate or equivalent. - Previous experience in customer service, scheduling, or office settings with multi-phone line systems is required. - Medical office experience preferred. - One year of prior medical assistant experience is preferred Your Essential Duties: - Schedules patients’ appointments appropriately according to clinic protocols; handles majority of telephone requests for appointment in the medical department. - Schedules appointment using current Practice Management System. - Reviews appointment date, time, location, and provider name with patient for accuracy. - Reviews list of materials for patient to bring to appointment when necessary (insurance cards, forms, etc.) - Performs initial telephone screening of patients and directs urgent phone calls to triage nurse as needed per protocol. - Calls patients to confirm next day’s appointments. - Reschedules appointments as needed. - Supports physician and other health-care provider requests. - Attends staff meetings and training seminars as required. - Heritage Health staff have an active role in our Patient Centered Medical Home model of care. - This role is designated as part of the Heritage Health PCMH Care Team. - Regular and predictable attendance is an essential function of this position. - Performs miscellaneous job-related duties as assigned Your Success Factors - Excellent communication skills – oral and written. Ability to interact effectively with staff and patients. - Computer skills – Windows based software experience. - Familiar with operating multi-line phone system. - Innovation: much of the work is routine, however, may occasionally be involved in projects requiring new ideas or approaches. - Provides feedback on daily issues and participate in short-term planning with other team members. - Regular and dependable attendance is essential to the position. - Knowledge of medical terminology. - Ability to handle confidential information. - Exercise independent judgement and discretion. - Have a pleasant and courteous telephone manner. - Ability to handle frequent interruptions and deal effectively and calmly in stressful situations. - Respect and empathy for the diversity of the clients and staff of the clinic. - Ability to interact positively with fellow staff members. Job Overview Working Conditions: Work is normally performed in a typical interior, office work environment in an administrative building. Telecommuting or working remotely may be an option once productivity and quality requirements have been met. Work may be demanding and chaotic at times. May be exposed to patient population that will present a variety of contagious diseases, physical injuries and emotional states of mind. Physical/Mental Requirements: - Prolonged periods of sitting and working on a computer. - May lift up to 15 pounds at times. - Must be able to access and navigate various departments of a given location. - Must be able to complete tasks in a noisy or stressful environment. - Must be able to adhere to process protocol. Safety: Heritage Health enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions and providing feedback to supervisors and management on all safety issues.

Offre d’Emploi : Setter pour le Trading Floor Description du poste Nous recherchons un(e) Setter énergique et motivé(e) pour rejoindre notre équipe dynamique sur le Trading Floor. Le ou la candidat(e) idéal(e) saura engager des conversations de qualité avec nos prospects et clients afin de générer des rendez-vous qualifiés pour l’équipe de vente. Profil recherché : - Maturité émotionnelle : vous gérez bien le stress et les situations complexes. - Peu ou pas d’expérience en vente requise : nous privilégions l’attitude à l’expérience. - Excellent communicateur : vous avez de l’aisance à vous exprimer et à établir des liens rapidement. - Coachable et ouvert(e) à l’apprentissage : vous êtes prêt(e) à recevoir du feedback et à progresser. - Français langue maternelle obligatoire : la maîtrise parfaite du français parlé et écrit est essentielle. - Personnalité extravertie : vous aimez parler à beaucoup de gens et puisez votre énergie dans les interactions sociales. Rémunération - OTE (Objectif de rémunération totale) entre 6 000 $ et 10 000 $ par mois pour un travail temps plein Rejoignez une équipe ambitieuse et développez vos compétences au quotidien dans un environnement stimulant et collaboratif !

Job Title: Appointment Setter Position Type: Full-Time, Remote Working Hours: U.S. client business hours (aligned with prospect time zones) About the Role: Our client is seeking an Appointment Setter to support sales teams by scheduling qualified meetings with prospects. This role involves engaging leads through phone, email, and LinkedIn, confirming interest, and coordinating calendars between prospects and sales representatives. The Appointment Setter ensures the pipeline is consistently fueled with quality, sales-ready appointments that move opportunities forward. Responsibilities: Lead Engagement: - Call, email, and message prospects from lead lists or inbound interest queues. - Confirm prospect interest and availability before scheduling meetings. - Qualify leads using basic criteria (industry, role, need, budget alignment). Scheduling & Coordination: - Schedule appointments between prospects and sales reps using tools like Calendly, HubSpot Meetings, or Google/Outlook calendars. - Manage time zone differences and ensure accurate scheduling. - Send meeting confirmations, reminders, and reschedule if needed. CRM & Data Management: - Log all activities in Salesforce, HubSpot, or Zoho CRM. - Update lead statuses and notes with accurate details. - Maintain clean, up-to-date records of appointments and outcomes. Collaboration: - Work closely with SDRs/BDRs and Account Executives to align on target prospects. - Provide detailed handoffs with context on prospect needs. - Share feedback from calls and emails to refine outreach strategies. Performance Tracking: - Track metrics such as calls made, emails sent, appointments set, and show rates. - Identify bottlenecks (e.g., low show rates) and suggest improvements. What Makes You a Perfect Fit: - Confident communicator, comfortable on phone, email, and chat. - Organized and detail-oriented, ensuring no double-bookings or missed confirmations. - Persistent and resilient — able to handle rejections and keep going. - Able to balance volume with professionalism in every interaction. Required Experience & Skills (Minimum): - 1–2 years experience in sales support, inside sales, or customer-facing roles. - Familiarity with CRMs (Salesforce, HubSpot, Zoho) and scheduling tools (Calendly, Chili Piper). - Strong written and verbal communication skills. - Ability to manage multiple calendars and time zones. Ideal Experience & Skills: - Experience supporting SDR/BDR teams in high-volume environments. - Familiarity with sales engagement tools (Outreach.io, SalesLoft, Apollo). - Industry experience in SaaS, marketing, or B2B professional services. - Knowledge of basic sales methodologies (BANT, SPIN, Challenger). What Does a Typical Day Look Like? An Appointment Setter’s day revolves around connecting with leads and booking qualified meetings. You will: - Begin by reviewing CRM tasks and prioritizing follow-ups or new lead lists. - Make outbound calls and send emails to prospects, confirming interest and securing meeting times. - Coordinate schedules between prospects and sales reps, sending reminders and confirmations. - Update CRM records with call notes, statuses, and scheduled appointments. - Review daily metrics (appointments booked, show rates) and plan improvements. In essence: you ensure that sales reps always have a steady flow of qualified conversations lined up. Key Metrics for Success (KPIs): - Daily/weekly call and email activity targets met. - Appointments booked per week/month (per client benchmarks). - Show rate of scheduled meetings (≥ 70–80%). - CRM hygiene: 100% of interactions logged accurately. - Positive feedback from sales reps on handoff quality. Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Task (e.g., roleplay scheduling a call with a prospect, or log sample leads into CRM + schedule mock appointments) - Client Interview with Sales Team - Offer & Background Verification

Job Title: Appointment Setter Position Type: Full-Time, Remote Working Hours: U.S. client business hours (aligned with prospect time zones) About the Role: Our client is seeking an Appointment Setter to support sales teams by scheduling qualified meetings with prospects. This role involves engaging leads through phone, email, and LinkedIn, confirming interest, and coordinating calendars between prospects and sales representatives. The Appointment Setter ensures the pipeline is consistently fueled with quality, sales-ready appointments that move opportunities forward. Responsibilities: Lead Engagement: - Call, email, and message prospects from lead lists or inbound interest queues. - Confirm prospect interest and availability before scheduling meetings. - Qualify leads using basic criteria (industry, role, need, budget alignment). Scheduling & Coordination: - Schedule appointments between prospects and sales reps using tools like Calendly, HubSpot Meetings, or Google/Outlook calendars. - Manage time zone differences and ensure accurate scheduling. - Send meeting confirmations, reminders, and reschedule if needed. CRM & Data Management: - Log all activities in Salesforce, HubSpot, or Zoho CRM. - Update lead statuses and notes with accurate details. - Maintain clean, up-to-date records of appointments and outcomes. Collaboration: - Work closely with SDRs/BDRs and Account Executives to align on target prospects. - Provide detailed handoffs with context on prospect needs. - Share feedback from calls and emails to refine outreach strategies. Performance Tracking: - Track metrics such as calls made, emails sent, appointments set, and show rates. - Identify bottlenecks (e.g., low show rates) and suggest improvements. What Makes You a Perfect Fit: - Confident communicator, comfortable on phone, email, and chat. - Organized and detail-oriented, ensuring no double-bookings or missed confirmations. - Persistent and resilient — able to handle rejections and keep going. - Able to balance volume with professionalism in every interaction. Required Experience & Skills (Minimum): - 1–2 years experience in sales support, inside sales, or customer-facing roles. - Familiarity with CRMs (Salesforce, HubSpot, Zoho) and scheduling tools (Calendly, Chili Piper). - Strong written and verbal communication skills. - Ability to manage multiple calendars and time zones. Ideal Experience & Skills: - Experience supporting SDR/BDR teams in high-volume environments. - Familiarity with sales engagement tools (Outreach.io, SalesLoft, Apollo). - Industry experience in SaaS, marketing, or B2B professional services. - Knowledge of basic sales methodologies (BANT, SPIN, Challenger). What Does a Typical Day Look Like? An Appointment Setter’s day revolves around connecting with leads and booking qualified meetings. You will: - Begin by reviewing CRM tasks and prioritizing follow-ups or new lead lists. - Make outbound calls and send emails to prospects, confirming interest and securing meeting times. - Coordinate schedules between prospects and sales reps, sending reminders and confirmations. - Update CRM records with call notes, statuses, and scheduled appointments. - Review daily metrics (appointments booked, show rates) and plan improvements. In essence: you ensure that sales reps always have a steady flow of qualified conversations lined up. Key Metrics for Success (KPIs): - Daily/weekly call and email activity targets met. - Appointments booked per week/month (per client benchmarks). - Show rate of scheduled meetings (≥ 70–80%). - CRM hygiene: 100% of interactions logged accurately. - Positive feedback from sales reps on handoff quality. Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Task (e.g., roleplay scheduling a call with a prospect, or log sample leads into CRM + schedule mock appointments) - Client Interview with Sales Team - Offer & Background Verification