At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary This position is responsible for performing concurrent review in accordance with approved departmental guidelines; performing discharge planning and identifying alternate treatment programs; conducting episodic case management, consulting and collaborating with providers, members, and other resources as appropriate; assessing, planning, and implementing options and services required to meet an individuals health needs within the scope of their benefit plan. Required Job Qualifications: - Registered Nurse (RN) with current, valid, unrestricted license to practice in state of operations. - 3 years clinical practice experience. - Experience utilizing various software packages. - Verbal and written communication skills. - Analytical skills. - Incumbents with nursing licenses in positions/departments requiring multi-state licenses are required to obtain and maintain additional current, valid, and unrestricted applicable nursing licenses in other states as determined by management. Multi-state license fees will be provided by HCSC. Incumbents with other clinical licenses are not required to obtain multi-state licenses. Preferred Job Qualifications: - Familiarity with UM/CM activities and standardized criteria set. - Knowledge of ancillary services including HHC, SNF, Hospice, etc. Telecommute: This is a Telecommute (Remote) role: Must reside within 250 miles of the office or anywhere within the posted state. #LI-TELECOMMUTE #LI-SG1 Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range $61,500.00 - $136,100.00 Exact compensation may vary based on skills, experience, and location.

We are seeking a highly organized and detail-driven Workflow Support Specialist to help manage daily operations, coordinate tasks, and ensure processes run smoothly from start to finish. This fully remote role is ideal for someone who thrives in a structured environment, enjoys keeping things on track, and takes pride in maintaining efficiency behind the scenes. In this role, you will support workflow operations by organizing incoming requests, tracking progress, and ensuring all tasks move through each stage accurately and on time. You will communicate with clients and/or internal teams to gather information, provide updates, and confirm that all details are complete. Your ability to stay proactive, organized, and responsive will play a key role in maintaining a seamless and professional experience. The ideal candidate is dependable, self-motivated, and comfortable working independently while managing multiple moving parts. Strong attention to detail, time management, and follow-through are essential for success in this position. Key Responsibilities - Coordinate and monitor workflow processes to ensure tasks are completed on time - Organize and track incoming requests, updates, and task progress - Communicate with clients or team members to gather information and provide updates - Review details for accuracy and ensure all steps are completed correctly - Maintain organized records within internal systems and digital platforms - Follow up on outstanding items to prevent delays and keep workflows moving - Identify gaps or inefficiencies and help improve overall processes What We're Looking For - Strong communication and organizational skills - Excellent attention to detail and ability to multitask - Comfortable using digital tools, tracking systems, and online platforms - Ability to work independently and stay self-motivated in a remote setting - Reliable, proactive, and solution-oriented mindset - Administrative, coordination, or customer support experience is helpful but not required Additional Details - 100% remote work environment - Structured training and ongoing support provided - Clear systems and processes to help you succeed - Opportunity to grow into operations or coordination-focused roles - Supportive and collaborative team environment Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.

• You get a quiet satisfaction from closing a ticket cleanly. • At Fixify, we're building an AI-native IT automation platform that combines technology with a human touch. • Our Help Desk Analysts are the people who make that real for our customers every day. • You'll work directly with end users, collaborate with customer IT teams, and partner with Engineering to improve the workflows that reduce toil for everyone. • This is a hands-on role. You'll be in the queue, on the tools, and in the conversation — covering shifts across a 24/7/365 support operation.

• Lead the operational lifecycle of our Rating Variance Programs. • Serve as the primary operational partner for Product and Engineering. • Support ownership of a "Pre-launch Onboarding" process for all hosted carrier contracts. • Lead the tactical execution and program design for international price updates. • Move the team from "ad-hoc heroics" to repeatable processes. • Oversee the team’s root cause and solution output.