• Understand how all Telephony services work and how they are integrated to the platform. • Operate, maintain, expand and support SIP proxies based on Kamailio or OpenSIPS applications. • Handle level 3 troubleshooting escalations and triaging. • Analyze telephony traffic patterns and identify issues and anomalies. • React to critical alerts in order to rapidly return to a full-service state. • Troubleshoot and resolve voice and network protocol communication issues. • Interface with partner organizations for interconnections and expansions. • Design, build, test, deploy and maintain monitoring, alerting, QA and logging tools for Telephony applications. • Coordinate system maintenance and deployment events.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Fire Protection Engineering Consultant, you will be responsible for customer-facing project work. This key position works closely with AHJ’s and clients to ensure projects are compliant and being completed as expected. The right candidate for this position can meet the required deadlines and communicate effectively with customers and jurisdictional authorities. Must be organized, detail oriented, highly motivated and able to work independently and efficiently from home. - Responsible for collaborating with engineering and/or design on specific projects, delivering effective and cost-efficient alternatives and solutions. - Develop and deliver reports to clients on recommended updates to ensure compliance and/or operational functionality of fire, suppression and/or life safety systems. - Provide code and standard references, as well as document research, reports and interpretations for fire protection. - Meet with jurisdiction authorities and clients as needed to resolve compliance questions. - Continuously review, and maintain a working knowledge of, changing codes, standards, industry specifications and practices. Qualifications - Bachelor’s degree or a combination of equivalent experience and nationally recognized certification(s). - Have passed the EIT Examination, and able to sit for Professional Engineering examination within 4 years. - Ability to travel 50-75% - Mainly US/Canada - Varies monthly - Travel typically M-F for week-long trips but average is 2-3 day trips to site locations. - Authorization to work in the United States. - Due to project locations and travel requirements, candidates need to be within 1 hour of a major US airport. Requirements - Working knowledge of Fire, Life Safety and Building Codes and NFPA Standards. - Field engineering/consulting experience in fire protection. - Experience with or knowledge of passive fire protection. - Ability to manage time and meet deadlines and budgets. - Excellent communication skills, both written and verbal. - Working competency with MS Office & MS Project software. Benefits - Competitive compensation and benefits package including medical, dental, life insurance, PTO, 401(k) and professional development/advancement opportunities.

• Lead, train, and develop a diverse team of engineers while living out Atrium’s Core Values. • Keep the hotel running like a well-oiled machine—literally—by troubleshooting and repairing mechanical and electrical systems. • Build smart budgets and partner on Capital projects that balance guest satisfaction with financial strategy. • Maintain OSHA compliance and safety protocols because protecting our people is non-negotiable. • Oversee preventive maintenance and manage parts inventory so your team can focus on solutions, not searching for tools.

• Provide professional post-sales technical support for end-user customers and dealer representatives • Provide software installation and configuration through a remote access system • Provide software setup and training for end-users • Provide pre-installation evaluation of custom technology • Monitor, manage, and document all actions and solutions in the issue resolution system • Process, resolve, and if needed, escalate support issues • Achieve and maintain organizational requirements for ticket quality and time utilization • Support a variety of application platforms and systems • Document and utilize solutions through the use of a knowledge base, white papers, training sessions, and other available educational tools • Resolve questions regarding solutions, services, and training • Provide creation/updating of training materials for end users and dealer technicians • Ensure proper communication occurs with end users, dealer reps, and ACDI employees in terms of providing timely status reports • Participate in Statements of Work creation, needs analyses, and generate other documentation supporting conceptual workflow manuals • Design and execute a post-sale implementation strategy to ensure client up-time, comprehension, and overall satisfaction • Train key personnel and managers on software, hardware, and supporting workflow • Work across multiple departments to ensure collaborative efforts and improvements are being implemented, documented, and shared • Maintain a complete understanding of and adhere to all ACDI policies, procedures, and processes • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies • Some after-hours and/or holiday work required • Contribute to team effort by accomplishing related results as needed • Utilize various ticketing, Project Management, CRM, etc., systems to document work thoroughly • Ability to understand the requirements of a project, and to efficiently, effectively, and consistently meet those requirements • Contribute to team effort by accomplishing related results as needed • Maintains a complete understanding of and adheres to all ACDI policies, procedures, and processes • Maintain a positive organizational culture while upholding ACDI's mission, vision, and core values.