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Compass Experience Labs

Your customers are exceptional -- now your customer service can be too.

Quality Assurance Manager

QA EngineerQA EngineerFull TimeRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

46 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Quality Assurance Manager

Compass Experience Labs

• Manage and oversee a team of QA analysts with all management and leadership responsibilities • Monitor calls and conduct audits as necessary • Assist with the updating of SOPs, work instructions, checklists and various other documents under Quality management and document control • Managing and coordinating project deliverables, timelines and project assignments to ensure timely completion of assignments • Communicates quality issues to management and conducts root cause analysis with corrective and preventive action plans • Coordinates the logistics and conduct related audits, including sample selection, documentation, and communication of results • Assist with the calibration of quality monitoring results • Facilitate and or attend client calibration sessions to ensure consistency in the evaluation process - Training new QA analyst on proper auditing methods • Assist management with the administrative functions and coordinating Quality Recognition Programs, councils, and focus groups • Performs special projects as required, such as assisting with the development, research, and delivery of new trainings, or other duties when necessary • Assisting the management team and provide Quality support as necessary • Performs other duties or special projects as necessary

Job Requirements

  • College degree or equivalent work experience
  • 5yrs call center QA Management experience
  • Strong organizational and planning skills
  • 5 years Quality Management and auditing experience.

Benefits

  • Must demonstrate good working knowledge of Microsoft Office application

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