Acquire Intelligence logo
Acquire Intelligence

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, "Come for a career, stay for the fun," underscores our commitment to a vibrant, inclusive, and engaging work environment.

Porting Coordinator

BilingualBilingualFull TimeRemoteMid LevelTeam 5,001-10,000

Location

Philippines

Posted

56 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Porting Coordinator

Acquire Intelligence

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! DUTIES AND RESPONSIBILITIES - Work within and contribute to a high performing team providing excellence support and customer service - Understand customers’ needs and expectations and offer solution and support - Adjust the level of support in accordance with the business needs - Work with the management team to stay updated on product knowledge and be informed of any changes in company policies - Ensure all processes are performed as per procedure, follow monitoring and escalation procedures relative to the appropriate SLA - Comply with standard program and company policies and procedures - Assist other team members and performs other duties as necessary - Provide first-line customer liaison, coordinating second-line and third-party support groups - Maintain all ticketing systems, recording and tracking of incidents, service requests and complaints - Making initial assessment of tickets, attempting to resolve them or refer them to other team groups based on agreed service levels - Managing the case life-cycle, including closure and verification of tickets - Providing management information and recommendations for service improvement Join the A-Team and experience the A-Life!

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Bilingual56 days ago

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