What you will do: The Designated Managing Broker will be responsible for the successful administration of eXp Realty’s brokerage operations in their state. In supporting our agents in the delivery of exceptional real estate brokerage service to their clients, this position will be accountable for all operational elements necessary to comply with the individual state license law, REALTOR association membership and MLS participation, along with the transaction review process, compliance training, and the eXp Risk Management program. This person will have an exceptional track record as a supervising real estate broker of a medium to large firm, an understanding of real estate brokerage at a state level, an aptitude for leading and inspiring teams, a collaborative approach, and a boundless work ethic. They must be a “people person” but also possess the ability to implement systems and processes. - As a key participant on the eXp Realty state leadership team, the Designated Managing Broker ensures that eXp delivers exceptional brokerage support to agents in their representation of clients and customers - Acts in the capacity of the state Principal Broker - Conducts training to enhance agent’s knowledge and understanding of contract, risk management, licensing and state real estate law - Promptly responds to agents request for assistance - Effectively consults and engages with eXp agents and others in problem-solving of matters associated with difficult or complex transaction issues - Performs contract review to ensure legal and contractual compliance of transactions - Responsible for the administration and management of eXp’s State Trust Account according to state law (if one is required) - Collaborates with the Senior Vice President of Brokerage Operations and the Regional Operations Manager and the eXp legal department to ensure that eXp state brokerage operations comply with all applicable laws and regulations including state license law - Monitors state performance goals and enforce accountability for their achievement - Ensures the implementation of the eXp Risk Management Program and valued risk management tools to eXp Agents - Oversees the administration of and is the primary point person for eXp’s relationship with local REALTOR associations and Multiple Listing Services - Manages and implements the ongoing enhancement of and compliance with company-wide and individual state brokerage operations manuals - Supports innovation in how the company can efficiently support its growing state agent base in terms of brokerage operations - Supports the Managing Broker(s) by positively engaging with prospective agents who are interested in joining eXp - Works hand-in-hand with the Managing Brokers for the overall success of eXp in their state - Mediates issues between eXp agents within the state when required - Coordinates distribution of inbound mail - Other Duties As Assigned How you will grab our attention: - Bachelor’s degree required or equivalent years of applicable experience - Minimum of 12 years of related experience - As a key participant on the eXp Realty state leadership team, the Designated Managing Broker ensures that eXp delivers exceptional brokerage support to agents in their representation of clients and customers - Conducts training to enhance agent’s knowledge and understanding of contract, risk management, licensing and state real estate law - Promptly responds to agents request for assistance - Effectively consults and engages with eXp agents and others in problem-solving of matters associated with difficult or complex transaction issues - Performs contract review to ensure legal and contractual compliance of transactions - Responsible for the administration and management of eXp’s State Trust Account according to state law (if one is required) - Collaborates with the Senior Vice President of Brokerage Operations and the Regional Operations Manager and the eXp legal department to ensure that eXp state brokerage operations comply with all applicable laws and regulations including state license law - Monitors state performance goals and enforce accountability for their achievement - Ensures the implementation of the eXp Risk Management Program and valued risk management tools to eXp Agents - Oversees the administration of and is the primary point person for eXp’s relationship with local REALTOR associations and Multiple Listing Services - Manages and implements the ongoing enhancement of and compliance with company-wide and individual state brokerage operations manuals - Supports innovation in how the company can efficiently support its growing state agent base in terms of brokerage operations - Supports the Managing Broker(s) by positively engaging with prospective agents who are interested in joining eXp - Works hand-in-hand with the Managing Brokers for the overall success of eXp in their state - Mediates issues between eXp agents within the state when required - Coordinates distribution of inbound mail - Such other duties as may be assigned If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply! What eXp provides: - Work from Anywhere - Flexible Time Off for Salaried Employees - 401k with 4% match (immediate vesting) - Robust Medical, Dental, & Vision benefits - Company provided equipment - Monthly Technology Stipend - FSA & HSA with employer contributions - Health & Wellness incentives - 100% Paid Parental Leave EEO Statement: We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, province or local law.

What you will do: The Designated Managing Broker will be responsible for the successful administration of eXp Realty’s brokerage operations in their state. In supporting our agents in the delivery of exceptional real estate brokerage service to their clients, this position will be accountable for all operational elements necessary to comply with the individual state license law, REALTOR association membership and MLS participation, along with the transaction review process, compliance training, and the eXp Risk Management program. This person will have an exceptional track record as a supervising real estate broker of a medium to large firm, an understanding of real estate brokerage at a state level, an aptitude for leading and inspiring teams, a collaborative approach, and a boundless work ethic. They must be a “people person” but also possess the ability to implement systems and processes. - As a key participant on the eXp Realty state leadership team, the Designated Managing Broker ensures that eXp delivers exceptional brokerage support to agents in their representation of clients and customers - Acts in the capacity of the state Principal Broker - Conducts training to enhance agent’s knowledge and understanding of contract, risk management, licensing and state real estate law - Promptly responds to agents request for assistance - Effectively consults and engages with eXp agents and others in problem-solving of matters associated with difficult or complex transaction issues - Performs contract review to ensure legal and contractual compliance of transactions - Responsible for the administration and management of eXp’s State Trust Account according to state law (if one is required) - Collaborates with the Senior Vice President of Brokerage Operations and the Regional Operations Manager and the eXp legal department to ensure that eXp state brokerage operations comply with all applicable laws and regulations including state license law - Monitors state performance goals and enforce accountability for their achievement - Ensures the implementation of the eXp Risk Management Program and valued risk management tools to eXp Agents - Oversees the administration of and is the primary point person for eXp’s relationship with local REALTOR associations and Multiple Listing Services - Manages and implements the ongoing enhancement of and compliance with company-wide and individual state brokerage operations manuals - Supports innovation in how the company can efficiently support its growing state agent base in terms of brokerage operations - Supports the Managing Broker(s) by positively engaging with prospective agents who are interested in joining eXp - Works hand-in-hand with the Managing Brokers for the overall success of eXp in their state - Mediates issues between eXp agents within the state when required - Coordinates distribution of inbound mail - Other Duties As Assigned How you will grab our attention: - Bachelor’s degree required or equivalent years of applicable experience - Minimum of 12 years of related experience - As a key participant on the eXp Realty state leadership team, the Designated Managing Broker ensures that eXp delivers exceptional brokerage support to agents in their representation of clients and customers - Conducts training to enhance agent’s knowledge and understanding of contract, risk management, licensing and state real estate law - Promptly responds to agents request for assistance - Effectively consults and engages with eXp agents and others in problem-solving of matters associated with difficult or complex transaction issues - Performs contract review to ensure legal and contractual compliance of transactions - Responsible for the administration and management of eXp’s State Trust Account according to state law (if one is required) - Collaborates with the Senior Vice President of Brokerage Operations and the Regional Operations Manager and the eXp legal department to ensure that eXp state brokerage operations comply with all applicable laws and regulations including state license law - Monitors state performance goals and enforce accountability for their achievement - Ensures the implementation of the eXp Risk Management Program and valued risk management tools to eXp Agents - Oversees the administration of and is the primary point person for eXp’s relationship with local REALTOR associations and Multiple Listing Services - Manages and implements the ongoing enhancement of and compliance with company-wide and individual state brokerage operations manuals - Supports innovation in how the company can efficiently support its growing state agent base in terms of brokerage operations - Supports the Managing Broker(s) by positively engaging with prospective agents who are interested in joining eXp - Works hand-in-hand with the Managing Brokers for the overall success of eXp in their state - Mediates issues between eXp agents within the state when required - Coordinates distribution of inbound mail - Such other duties as may be assigned If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply! What eXp provides: - Work from Anywhere - Flexible Time Off for Salaried Employees - 401k with 4% match (immediate vesting) - Robust Medical, Dental, & Vision benefits - Company provided equipment - Monthly Technology Stipend - FSA & HSA with employer contributions - Health & Wellness incentives - 100% Paid Parental Leave EEO Statement: We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, province or local law.

Role Description - Troubleshoot and solve customer technical issues. - Support inquiries via Zendesk and Dialpad. - Resolve escalated technical problems. - Install and update CORRIDOR software. - Refresh Customer Test Environments. - Use SQL queries for troubleshooting. - Collaborate with peers and management. - Provide clear guidance to clients. - Maintain operational processes. - Document bugs and gather information. - Contribute to knowledgebase. - Adhere to SLAs and timelines. Qualifications - Bachelor's degree preferred, but Associate's degree with 5 years experience accepted. - Proficient in SQL for data analysis and issue resolution. - Knowledge of Windows Server administration and troubleshooting. - Skilled in managing Microsoft IIS for web services. - Comfortable teaching software use to others. - Independent and productive in office or remote settings. - Available for on-call support after hours and weekends.

• Support customers via phone, email & chat • Help users understand and get the most out of our platform • Troubleshoot issues and find fast, effective solutions • Work with business clients (including managers & executives) • Promote smarter, automated ways of working • Occasionally reach out to leads and present product benefits • Handle complex support cases and work cross-functionally with product and engineering to drive solutions and improvements