• Participates as a member of a customer support team and acts as an interface between customers and the team • Communicates and acts upon customer requirements and issues in production meetings • Work closely with the engineering team for investigation on complex issues & its solution implementation • Commission new machine installation at customer site • Troubleshooting of circuits, components, instruments and mechanical assemblies • Reconfigurations of systems and changing of components in accordance to customers' requests • Able to read & interpret schematic electrical / mechanical drawings • Handling stock purge and rework / return on faulty parts • Monitor & track major projects of customer if necessary

• Oversee the TSR technical support team, providing day-to-day supervision, floor support, and escalation guidance for inquiries related to product troubleshooting, navigation, and general technical concerns. • Lead TSRs handling inquiries across chat and email channels during US hours, driving performance through real-time support. • Be in charge of running and managing the call center daily, ensuring all organization’s products, services, and guidelines are clearly communicated. • Set performance targets and assist team members to ensure SLAs are adhered to and performance metrics are met. • Monitor all interactions to ensure that due procedures, quality standards, and process adherence are strictly maintained for a stable post-launch experience. • Provide essential coaching and quality oversight to strengthen team readiness and improve technical performance. • Support the team through the product’s learning curve, providing expert guidance on complex customer issues. • Champion company core values and facilitate team huddles, presentations, and contests to engage and motivate the team. • Assist in the recruiting, training, and onboarding of employees as the account expands. • Ensure a safe and harmonious working environment and delegate duties effectively. • Collaborate on new strategies and process improvements to better the team’s performance during the stabilization phase. • Provide daily, weekly, and monthly reports at both internal and external client levels to maintain service quality. • Ensure that clients are kept satisfied by providing prompt responses and solutions to their challenges. • Ensure all employees are in line with Regulatory Compliance, Quality, and CBT requirements.

Joining King's Hawaiian makes you part of our `ohana (family). We are a family-owned business for over seventy years, respecting our roots while thinking about our future as we continue to grow and care for our customers and the communities we serve. Our `ohana members build an environment of inclusivity as they freely collaborate, pursue learning through curiosity, and explore innovation as critical thinkers. Beyond that, we are also passionate about supporting the long-term health and well-being of our employees and their families. If you're excited to rise with our team, come and join our `ohana! Working under direct supervision of the Director of Sales, Retail, the Region Execution Lead is responsible for creating retail prominence in every store, every day in their region through superior retail broker management and communication. To be successful in this role, the "REL" must lead the Irresistible Foods Group's broker teams by having an "internal mindset" with their teams by providing: excellent execution communication, initiative based and annual objectives, and feedback. This role must work with the account team in their assignment to fully understand the promotional and everyday retail needs, craft account specific direction and execution metrics, communicate and train the retail broker team, and provide post-event measurement on execution. The REL must own every broker relationship as if the broker was an internal stakeholder of Irresistible Foods Group and be committed to driving flawless execution in every store. The position will require strong organizational, quick problem-solving skills, and must hold oneself to a high level of accountability. In this role, the REL will be responsible for all broker driven retail execution in their region and will report directly the Team Lead of Retail. The ideal candidate will be a "business owner" that asks "why" and understands the big picture and is results driven through creating productive partnerships with broker teams. Employees in this position may interact with their leader several times a week to receive guidance and feedback. Some non-routine activities may require their leader's advance approval, but routine decisions within the general scope of the role may be made independently. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Planning/Organizing - Customize sales execution plan to account/broker - Develop 4P's communication tool in 2-month increments - Take Account Specific KPI's from AM and communicate to Broker - Set up execution measurement metrics/tracking tools by program Identify necessary executional resources needed for sales plan - Work with account managers to develop the "perfect store" for each chain "Gold Standard" Communication/Execution - Monthly Call with Brokers to communicate account specific plans & execution expectations - Clearly communicate executional priorities for each account - Review broker communication monthly with Retail Lead - Provide monthly questions to be inputted into broker hardware for each account based on executional initiatives - Ensure all POS, displays, and rack ordering are processed Broker Relationship Management - Set up bi-annual Broker meetings to review performance vs plan (with AM) - Conduct annual broker reviews - Provides written feedback and progress against training for brokers - Lead Surge work activations Broker Selling Training & Development - Lead retail broker rep in market trainings - Develop and communicate broker selling materials - Leverage data to identify market specific opportunities and create selling material for execution - Spend 1 day each quarter with broker to provide training and plan execution Broker Execution Measurement - Quarterly - Tracks and reviews event performance with AM and Broker - Implement measurement system to track execution performance for each account - Develop a market scorecard and measure broker performance - Market audit (10 stores) for the perfect store, communicated findings - Perform other duties as required or assigned which are reasonably within the scope of this role. BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) - Bachelor's Degree or relevant experience (four years of relevant CPG sales experience) - Work requires long periods of walking, standing, bending, or carrying moderately heavy items (up to 50 pounds) with or without reasonable accommodations ADDITIONAL QUALIFICATIONS (JOB SKILLS, ABILITIES, KNOWLEDGE) - Excellent organizational skills - Self-motivated with demonstration of being a team player - Ability to thrive in a very fast pace environment - Demonstrated ability to problem solve and communicate across departments. - Highly effective interpersonal skills - Proficient in MS Office (Outlook, Excel, Word, PowerPoint) - Ability to work a flexible schedule including early mornings, evenings, and/or weekends as required to meet with brokers during their working hours - Have access to reliable transportation, a current driver's license, valid registration and current insurance - Ability to travel up to 50 % of the time. - Ability to consistently demonstrate the values of excellence, dignity, saying it like it is in a way it can be heard; and curiosity, collaboration, critical thinking and emotional intelligence. - Individual will need to reside in NY or NJ. Compensation Range: $85,000 - $115,000 + bonus targets King's Hawaiian is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our ohana.

Engaging, Growth-Focused & Energetic Remote Client Representative – Work From Anywhere We’re part of a powerful corner of the life insurance industry that most people never hear about—but the impact is massive. Our mission is simple: protect every child and serve all working people. As our organization continues to grow year after year, we’re looking to add driven individuals to our 100% remote team—people who want more than a job and are ready to build a long-term career with real ownership and upside. What Makes You a Great Fit You bring: - Strong communication skills (written and verbal) - A positive attitude, high energy, and strong attention to detail - A dependable work ethic and personal accountability - Practical decision-making and common sense - The ability to take ownership of your territory and results What You’ll Gain - Fully remote, work-from-home position - World-class training and hands-on mentorship - Unlimited, exclusive leads provided at no cost - Lifetime vested renewals - Weekly pay plus performance bonuses - Ongoing virtual training and workshops - Union-backed contract and representation - Company-provided life insurance (including ADB) - Medical insurance reimbursement - Cutting-edge systems and technology - Leadership events, conferences, and incentive trips - Clear growth paths into leadership roles Why This Opportunity Stands Out Here, your success is based on effort, consistency, and performance—not tenure or office politics. You’ll have the freedom to: - Control your income - Advance at your own pace - Compete against your personal best - Build long-term value through renewals and leadership With a proven support system and mentorship-driven culture, this role offers stability, flexibility, and real growth potential. Interview Process To support community wellness, all interviews are conducted via Zoom video conferencing. How to Apply Submit your resume and compensation requirements to be considered. If you’re ready to build a meaningful, remote career with purpose and upside—we’d love to hear from you.