Working Title: CEMI Senior IT Business Analyst [Remote] [3 Year Term] No Visa Sponsorship is available for this position. This is a 3 year term appointment which may be ended or extended based on organizational needs, funding availability, and performance. About the Cornell Experience Modernization Initiative The Cornell Experience Modernization Initiative (CEMI) is a multi-year program designed to improve the experience of students, faculty, staff, alumni, donors, patients, and partners by unifying and enhancing administrative systems and processes across all Cornell University locations. Its name CEMI is said as “See Me” because the focus is on you: the people who use Cornell’s systems and data to accomplish your goals. What will you do: The CEMI Senior IT Business Analyst is responsible for providing high level of business analysis for the CEMI project. This role operates with a high degree of independence and is expected to provide expert‑level business analysis, guidance, and leadership throughout the project lifecycle. This role requires a combination of business process knowledge, system analysis/support, and ERP implementation experience to be successful. The CEMI Senior IT Business Analyst will act as a bridge between business stakeholders and various IT teams, ensuring business requirements are understood, accurately captured, and translated into various functional and technical specifications. In addition, this role collaborates across related initiatives where business processes and supporting systems intersect, helping ensure alignment and coordination beyond a single functional domain. The CEMI Senior IT Business Analyst collaborates with stakeholders to evaluate complex business processes, lead the development of refined future‑state workflows, define and validate system requirements, and shape solution design in alignment with university‑wide strategic goals. A major responsibility is driving the establishment of common, best‑practice business processes across diverse advancement organizations and contributing to governance structures that will oversee the new enterprise technology environment. The CEMI Senior IT Business Analyst leads requirements development activities, facilitates process mapping and cross‑functional workshops, performs advanced data analysis, and contributes to system design and integration planning. The analyst produces high‑quality documentation, leads testing strategy and execution efforts, and plays a significant role in change management and stakeholder communication. With strong analytical capabilities and a continuous‑improvement mindset, the senior analyst ensures that technology solutions meet complex operational, technical, and strategic needs across multiple platforms, units, and initiatives. Throughout the implementation of the ERP, the analyst serves as a significant contributor in requirements analysis, process optimization, system configuration support, testing oversight, data validation, and readiness planning. The CEMI Senior IT Business Analyst will provide critical expertise to support the transition and to ensure long‑term system sustainability and functional continuity. This is a 3 year term appointment which may be ended or extended based on organizational needs, funding availability, and performance. While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others. Required Qualifications: - Bachelor’s degree in Information Technology, Business, Finance, HR, or a related field; or an equivalent combination of education and experience. - 5–7+ years of progressively responsible experience in business analysis, systems analysis, or IT project delivery, preferably in a complex, multi‑unit environment. - Demonstrated expertise in leading requirements gathering, facilitating workshops, and translating complex business needs into clear, actionable system requirements. - Proven experience in business process analysis and redesign, including mapping current‑state and future‑state processes for large, cross‑functional initiatives. - Strong skills in data analysis, data validation, and supporting data‑centric decision‑making for system implementations. - Experience translating program-level or strategic decisions into actionable execution plans. - Experience working across multiple efforts that span business, technical, and program teams in complex organizational environments - Demonstrated success contributing to or leading components of enterprise system implementations (ERP, CRM, advancement systems, or similarly complex platforms). - Ability to work effectively with stakeholders at all levels—executive leadership, end users, functional subject‑matter experts, and technical teams. - Excellent written and verbal communication skills, with the ability to convey complex information clearly to non‑technical audiences. - Experience supporting or leading testing activities, including test planning, test case development, execution, and defect triage. - Strong organizational and time‑management skills with the ability to manage multiple priorities in a fast‑paced, evolving project environment. - Demonstrated ability to work independently, exercise sound judgment, and operate as a trusted partner and advisor on high‑visibility initiatives. - Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members. Preferred Qualifications: - Hands-on experience in HR and Finance ERP modules (e.g., Payroll, General Ledger, Accounts Payable, Compensation, Talent Management, Benefits Administration). - Experience in SAP, SuccessFactors, Workday, Oracle Fusion, or similar ERP platforms. - Prior experience in ERP implementation, process reengineering, and system integration. - Advanced knowledge of business analysis methodologies, such as BABOK standards, process modeling, and requirements management best practices. - Experience working in Agile, hybrid Agile, or iterative project environments. - Certifications in ERP systems (SAP, Oracle, Workday, etc.), business analysis, or project management are a plus. - Professional certification(s), such as: - CBAP, CCBA, PMI‑PBA - Scrum Master - PMP - Experience contributing to enterprise‑level governance frameworks, standards, or decision‑making bodies. - Experience designing or supporting change management, training, or user‑adoption activities for major system transitions. Application Information: - A resume is required for further consideration for this position. A cover letter expressing alignment with Cornell’s mission and this role is strongly encouraged. When applying through our system, please remember to attach your application materials (Cover Letter and Resume) in PDF format. - No Visa Sponsorship of any kind is available for this position. - No Relocation assistance will be provided for this position. Rewards and Benefits - This position is based in Ithaca, New York, however, the successful applicant may perform this role remotely anywhere within the United States. Employees who work remotely may receive multiple W-2 Forms depending on their work location. The New York Convenience of employer guidelines require New York State individual tax reporting and withholding for this position. Additional individual state income tax filings may also be required if working temporarily outside of New York State. The university reserves the right to modify, suspend, or terminate the remote or hybrid work arrangement at any time. - Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability. Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell. - Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell - Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell - Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell. University Job Title: IT Business Analyst IV Job Family: Information Technology Level: G Pay Rate Type: Salary Pay Range: $99,475.00 - $121,581.00 Remote Option Availability: Remote Company: Contact Name: Maria Avila Contact Email: mia28@cornell.edu Job Titles and Pay Ranges: Non-Union Positions Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria: - Prior relevant work or industry experience - Education level to the extent education is relevant to the position - Unique applicable skills - Academic Discipline To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator. Union Positions The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates. Current Employees: If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell. Online Submission Guidelines: Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website. Employment Assistance: For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu. If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell Office of Civil Rights at voice (607) 255-2242, or email at accommodations@cornell.edu. Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu. 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EEO Statement: Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. 2026-04-10

• Reviewing and managing real-time/intraday workforce management of front office contact center functions • Creating reports and analyzing data to improve caller experience • Work queue management and front line production staff performance management • Optimize back office and call center operational activity

As a business strategy analyst, you help develop plans and business intelligence; monitor business plans and performance; set targets; identify opportunities to improve service delivery; and develop and deliver business strategies and solutions aligned with the business architecture of various initiatives, including the organizational shift and transformation. You analyze the organization’s business needs and business context on large-scale, innovative projects and initiatives. You formalize business objectives and their value to the organization. You help identify, clarify the scope of, assess and recommend business solutions. From needs assessment to rollout, you analyze the impact of solutions on the organization and ensure they are integrated. Your projects and initiatives require extensive, in-depth knowledge of your field. You make recommendations on the planning and execution of operationally and conceptually complex projects and initiatives that require comprehensive analysis and understanding of the organization and line of business and the ability to manage uncertainty and ambiguity. Coordination is critical, so you frequently interact with stakeholders working in many other fields. Interpersonal savvy and the ability to balance the interests of multiple parties are therefore essential. You lead and serve as specialist to teams and decision-making bodies. More specifically, you will be required to: - Analyze costs, benefits, risks, constraints, business opportunities and stakeholder needs in terms of project scope, and identify, formalize and communicate needs and requirements - Formalize objectives, help identify value for the organization and model business processes - Work with users to develop solutions that are aligned with the business objectives, analyze impacts on the various stakeholders, identify prerequisites and internal dependencies, ensure a cross-sector vision of the solution and perform end-to-end requirements traceability - Help develop testing strategies and acceptance testing plans, and support the business sector during solution rollout - Help develop change management strategies and carry out related activities. What we offer* - Competitive salary and annual bonus - 4 weeks of flexible vacation starting in the first year - Defined benefit pension plan that provides predictable, stable income throughout retirement - Group insurance including telemedicine - Reimbursement of health and wellness expenses and telework equipment * Benefits apply based on eligibility criteria. What you bring to the table - Bachelor's degree in a related field - A minimum of six years of relevant experience - Please note that other combinations of qualifications and relevant experience may be considered - Knowledge of French is required - Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients Action oriented, Ambiguity, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Stakeholders Trade Union (If applicable) At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Job Family Administration (FG) Unposting Date 2026-04-24

Title: CRM Business Analyst Location: Budapest Hungary Full time Remote The CRM Business Analyst, reporting to the Sr Manager, Systems Operations, is an experienced individual contributor responsible for day-to-day Salesforce.com administration, documenting business requirements and standard operating procedures, and responding to technical questions from end users. This role is primarily tactical in nature and requires independent execution, strong operational judgment, and consistent delivery in a fast-paced environment. Examples of current initiatives include sales process updates, quoting process improvements, territory and user access maintenance, reporting enhancements, and service cloud support. Responsibilities - Independently support end user technical needs for a global team in a timely manner (24-hour response rate) - Serve as a primary point of contact for Salesforce.com administrative support and issue resolution - Develop and maintain SOP documentation for deployments and ongoing process updates - Develop, maintain, and enhance reports and dashboards for operational analysis and decision support - Maintain lead routing, role hierarchy, territory alignment, user access, and system permissions within Salesforce.com - Identify, document, and escalate system bugs or issues to IT teams, providing clear detail and impact - Collaborate with IT partners on user stories, testing, validation, and deployment support In line with the 4I values of Integrity, Intensity, Innovation, and Involvement that form the foundation of the Thermo Fisher ways of working, this role demonstrates intensity and accountability in supporting Digital Science Global Services’ CRM operations and optimizing day-to-day performance. Business Partnership - Partner with commercial stakeholders to support operational needs and CRM effectiveness - Support sales teams as primary stakeholders, with additional support for marketing, finance, and learning & development Knowledge, Skills, and Abilities - Strong hands-on experience administering Salesforce.com in a business environment - Highly responsive and service-oriented, with the ability to manage multiple requests under time pressure - Excellent communication and interpersonal skills, with credibility when working with diverse stakeholders - Strong attention to detail and commitment to data accuracy and quality - Proven ability to prioritize work, exercise sound judgment, and deliver reliable results independently - Experience supporting users in a global organization - Strong analytical, planning, and reporting skills - Collaborative working style and discretion when handling confidential information - Tech savvy; highly skilled with Excel, PowerPoint, Teams, and Salesforce.com - Experience with Asana, LinkedIn Sales Navigator, Clari, SurveyMonkey, and Xactly Incent - Adaptable, self-directed contributor comfortable working under pressure Requirements - Bachelor’s degree in business, STEM, or equivalent experience - 5+ years of experience in an administrative role within the Salesforce.com ecosystem - Salesforce Administrator certification a plus, but not required - Experience developing end-user training and support documentation - Demonstrated ability to meet tight deadlines and provide timely, high-quality solutions What We Offer: - Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included. - Comprehensive Health & Well-being Support: Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs. - Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment. - Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided. - Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology. - Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements.