Who we are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? Why would you love this job? As a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping name-brand customers as part of our fun, tight-knit team. In this role, you will use and extend your existing technical depth and increase your technical breadth by addressing complex problems for the top companies in the world. You will level up to be an expert complex problem solver on Redis Enterprise Software, being used as a high-performance database by thousands of worldwide customers. You will dive deep into different exciting forefront technologies by supporting Redis Enterprise running on the top Cloud Platforms and in the top container orchestration platforms. Join the best of the best and continuously learn new things. We are looking for brilliant experts who are curious, persistent, and happy digging through the full stack, from code to Sysadmin to networking to performance. If this sounds like you, please check out the technical foundation we’d like you to bring. What you’ll do: - Work with customers to troubleshoot and resolve complex software issues: - Reproduce issues, replicating customer environments as needed. - Document issues and contribute to our internal team documentation. - Provide Root Cause Analysis - Collaborate with Engineering as needed to provide solutions. - Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises. - Provide technical expertise during testing, deployment, and upgrading of Redis software. - Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales. - Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription. - Participate in new product development, customer training, and other support-related activities. What will you need to have? - At least five years of technical experience as a Support Engineer, Systems Engineer, Software Engineer, or Site Reliability Engineer in an enterprise software company - At least four years of experience troubleshooting real-time production systems - At least two years of hands-on experience with cloud infrastructure. - Strong background in scripting or programming languages (Python, Java, C#, JavaScript, Bash, Powershell, etc.) - Expert working knowledge in Linux/Unix and networking (TCP/IP) - Professional experience working with networking tools like wireshark, tcpdump, etc. - Experience in analyzing and debugging production issues at scale. - Experience with alerting and monitoring systems (Prometheus, Grafana, ELK, Splunk, etc.). - Working knowledge of Cloud-based and On-premises environments - Proficiency in communication and presentation, both written and verbal (in English) - Strong technical background with excellent problem-solving and multi-tasking skills - High availability and commitment to customers at any time The estimated gross base annual salary range for this role is $91,455 – $137,273 per year in New York, California, Washington, Colorado, and Rhode Island. Actual compensation may vary and is dependent on various factors, including a candidate’s work location, qualifications, experience, and competencies. Base annual salary is one component of Redis’ total compensation and competitive benefits package, which may include 401(k), unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits. This role may include discretionary bonuses, stock options, commuter benefits based on location, or a commission plan. Salary history is not used in compensation package decisions. Redis utilizes market pay data to determine compensation, so posted compensation ranges are subject to change as new market data becomes available. #LI-Remote #LI-WK1 #LI-DNI As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

What you will do: The Designated Managing Broker will be responsible for the successful administration of eXp Realty’s brokerage operations in their state. In supporting our agents in the delivery of exceptional real estate brokerage service to their clients, this position will be accountable for all operational elements necessary to comply with the individual state license law, REALTOR association membership and MLS participation, along with the transaction review process, compliance training, and the eXp Risk Management program. This person will have an exceptional track record as a supervising real estate broker of a medium to large firm, an understanding of real estate brokerage at a state level, an aptitude for leading and inspiring teams, a collaborative approach, and a boundless work ethic. They must be a “people person” but also possess the ability to implement systems and processes. - As a key participant on the eXp Realty state leadership team, the Designated Managing Broker ensures that eXp delivers exceptional brokerage support to agents in their representation of clients and customers - Acts in the capacity of the state Principal Broker - Conducts training to enhance agent’s knowledge and understanding of contract, risk management, licensing and state real estate law - Promptly responds to agents request for assistance - Effectively consults and engages with eXp agents and others in problem-solving of matters associated with difficult or complex transaction issues - Performs contract review to ensure legal and contractual compliance of transactions - Responsible for the administration and management of eXp’s State Trust Account according to state law (if one is required) - Collaborates with the Senior Vice President of Brokerage Operations and the Regional Operations Manager and the eXp legal department to ensure that eXp state brokerage operations comply with all applicable laws and regulations including state license law - Monitors state performance goals and enforce accountability for their achievement - Ensures the implementation of the eXp Risk Management Program and valued risk management tools to eXp Agents - Oversees the administration of and is the primary point person for eXp’s relationship with local REALTOR associations and Multiple Listing Services - Manages and implements the ongoing enhancement of and compliance with company-wide and individual state brokerage operations manuals - Supports innovation in how the company can efficiently support its growing state agent base in terms of brokerage operations - Supports the Managing Broker(s) by positively engaging with prospective agents who are interested in joining eXp - Works hand-in-hand with the Managing Brokers for the overall success of eXp in their state - Mediates issues between eXp agents within the state when required - Coordinates distribution of inbound mail - Other Duties As Assigned How you will grab our attention: - Bachelor’s degree required or equivalent years of applicable experience - Minimum of 12 years of related experience - As a key participant on the eXp Realty state leadership team, the Designated Managing Broker ensures that eXp delivers exceptional brokerage support to agents in their representation of clients and customers - Conducts training to enhance agent’s knowledge and understanding of contract, risk management, licensing and state real estate law - Promptly responds to agents request for assistance - Effectively consults and engages with eXp agents and others in problem-solving of matters associated with difficult or complex transaction issues - Performs contract review to ensure legal and contractual compliance of transactions - Responsible for the administration and management of eXp’s State Trust Account according to state law (if one is required) - Collaborates with the Senior Vice President of Brokerage Operations and the Regional Operations Manager and the eXp legal department to ensure that eXp state brokerage operations comply with all applicable laws and regulations including state license law - Monitors state performance goals and enforce accountability for their achievement - Ensures the implementation of the eXp Risk Management Program and valued risk management tools to eXp Agents - Oversees the administration of and is the primary point person for eXp’s relationship with local REALTOR associations and Multiple Listing Services - Manages and implements the ongoing enhancement of and compliance with company-wide and individual state brokerage operations manuals - Supports innovation in how the company can efficiently support its growing state agent base in terms of brokerage operations - Supports the Managing Broker(s) by positively engaging with prospective agents who are interested in joining eXp - Works hand-in-hand with the Managing Brokers for the overall success of eXp in their state - Mediates issues between eXp agents within the state when required - Coordinates distribution of inbound mail - Such other duties as may be assigned If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply! What eXp provides: - Work from Anywhere - Flexible Time Off for Salaried Employees - 401k with 4% match (immediate vesting) - Robust Medical, Dental, & Vision benefits - Company provided equipment - Monthly Technology Stipend - FSA & HSA with employer contributions - Health & Wellness incentives - 100% Paid Parental Leave EEO Statement: We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, province or local law.

What you will do: The Designated Managing Broker will be responsible for the successful administration of eXp Realty’s brokerage operations in their state. In supporting our agents in the delivery of exceptional real estate brokerage service to their clients, this position will be accountable for all operational elements necessary to comply with the individual state license law, REALTOR association membership and MLS participation, along with the transaction review process, compliance training, and the eXp Risk Management program. This person will have an exceptional track record as a supervising real estate broker of a medium to large firm, an understanding of real estate brokerage at a state level, an aptitude for leading and inspiring teams, a collaborative approach, and a boundless work ethic. They must be a “people person” but also possess the ability to implement systems and processes. - As a key participant on the eXp Realty state leadership team, the Designated Managing Broker ensures that eXp delivers exceptional brokerage support to agents in their representation of clients and customers - Acts in the capacity of the state Principal Broker - Conducts training to enhance agent’s knowledge and understanding of contract, risk management, licensing and state real estate law - Promptly responds to agents request for assistance - Effectively consults and engages with eXp agents and others in problem-solving of matters associated with difficult or complex transaction issues - Performs contract review to ensure legal and contractual compliance of transactions - Responsible for the administration and management of eXp’s State Trust Account according to state law (if one is required) - Collaborates with the Senior Vice President of Brokerage Operations and the Regional Operations Manager and the eXp legal department to ensure that eXp state brokerage operations comply with all applicable laws and regulations including state license law - Monitors state performance goals and enforce accountability for their achievement - Ensures the implementation of the eXp Risk Management Program and valued risk management tools to eXp Agents - Oversees the administration of and is the primary point person for eXp’s relationship with local REALTOR associations and Multiple Listing Services - Manages and implements the ongoing enhancement of and compliance with company-wide and individual state brokerage operations manuals - Supports innovation in how the company can efficiently support its growing state agent base in terms of brokerage operations - Supports the Managing Broker(s) by positively engaging with prospective agents who are interested in joining eXp - Works hand-in-hand with the Managing Brokers for the overall success of eXp in their state - Mediates issues between eXp agents within the state when required - Coordinates distribution of inbound mail - Other Duties As Assigned How you will grab our attention: - Bachelor’s degree required or equivalent years of applicable experience - Minimum of 12 years of related experience - As a key participant on the eXp Realty state leadership team, the Designated Managing Broker ensures that eXp delivers exceptional brokerage support to agents in their representation of clients and customers - Conducts training to enhance agent’s knowledge and understanding of contract, risk management, licensing and state real estate law - Promptly responds to agents request for assistance - Effectively consults and engages with eXp agents and others in problem-solving of matters associated with difficult or complex transaction issues - Performs contract review to ensure legal and contractual compliance of transactions - Responsible for the administration and management of eXp’s State Trust Account according to state law (if one is required) - Collaborates with the Senior Vice President of Brokerage Operations and the Regional Operations Manager and the eXp legal department to ensure that eXp state brokerage operations comply with all applicable laws and regulations including state license law - Monitors state performance goals and enforce accountability for their achievement - Ensures the implementation of the eXp Risk Management Program and valued risk management tools to eXp Agents - Oversees the administration of and is the primary point person for eXp’s relationship with local REALTOR associations and Multiple Listing Services - Manages and implements the ongoing enhancement of and compliance with company-wide and individual state brokerage operations manuals - Supports innovation in how the company can efficiently support its growing state agent base in terms of brokerage operations - Supports the Managing Broker(s) by positively engaging with prospective agents who are interested in joining eXp - Works hand-in-hand with the Managing Brokers for the overall success of eXp in their state - Mediates issues between eXp agents within the state when required - Coordinates distribution of inbound mail - Such other duties as may be assigned If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply! What eXp provides: - Work from Anywhere - Flexible Time Off for Salaried Employees - 401k with 4% match (immediate vesting) - Robust Medical, Dental, & Vision benefits - Company provided equipment - Monthly Technology Stipend - FSA & HSA with employer contributions - Health & Wellness incentives - 100% Paid Parental Leave EEO Statement: We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, province or local law.

• Support customers via phone, email & chat • Help users understand and get the most out of our platform • Troubleshoot issues and find fast, effective solutions • Work with business clients (including managers & executives) • Promote smarter, automated ways of working • Occasionally reach out to leads and present product benefits • Handle complex support cases and work cross-functionally with product and engineering to drive solutions and improvements