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Kendrick Recruitment

Your Perfect Match in Luxury Hospitality Careers.

Reservations Agent

SalesSalesFull TimeRemoteMid LevelTeam 11-50Since 2012H1B No SponsorCompany SiteLinkedIn

Location

South Africa

Posted

64 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Reservations Agent

Kendrick Recruitment

​ Reservations Agent | Luxury Private Game Reserve | Remote Salary: Negotiable DOE Kendrick Recruitment is currently seeking a detail-oriented and guest-focused Reservations Agent for a luxury private game reserve. This remote-based role is ideal for an organised individual with a passion for high-end travel, strong communication skills, and the ability to manage reservations with precision and professionalism. Key Responsibilities: - Handle all reservation enquiries via phone, email, and booking platforms with professionalism and warmth - Manage reservations from initial enquiry through to confirmation, ensuring accurate system input - Build and maintain strong relationships with travel agents, tour operators, and direct guests - Coordinate with internal departments to ensure seamless guest experiences - Upsell lodge experiences, private safaris, and additional services to maximise revenue - Stay up to date with packages, operational updates, and conservation initiatives - Manage booking amendments, cancellations, and special requests efficiently - Ensure deposits, invoicing, and payment follow-ups are aligned with company policies - Assist with reporting, audits, and database management Requirements: - Minimum 2–3 years’ experience in a reservations role within luxury hospitality or the safari industry - Proficiency in reservations systems such as ResRequest, PANStrat, Opera, or similar - Excellent written and verbal communication skills in English (additional languages advantageous) - Strong attention to detail, organisation, and time management skills - Ability to multitask and perform well under pressure - Passion for African travel, conservation, and exceptional guest service - Ability to work independently as well as part of a team - Understanding of the travel trade and global tourism market is advantageous Personal Attributes: - Warm, engaging, and professional demeanour - Solutions-driven with a calm and composed approach - High level of integrity and discretion - Strong work ethic with a willingness to go the extra mile - Flexible with working hours during peak periods Package & Benefits: - Competitive salary based on experience - Remote working environment - Opportunity for career growth and exposure within the luxury travel sector - Supportive and collaborative team culture Interested candidates are encouraged to submit their CV to apply for this role.

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