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Kraken describes itself as one of the oldest, largest, and most secure crypto platforms in the world, on a mission to accelerate the global adoption of crypto so everyone can achie
Client Engagement Operations Analyst – Workforce Management
Location
Canada
Posted
48 days ago
Salary
0
Seniority
Senior
Job Description
Client Engagement Operations Analyst – Workforce Management
Kraken
• Collaborate with internal teams to develop premium crypto products. • Participate in accelerating the global adoption of crypto. • Contribute to the mission of achieving financial freedom and inclusion. • Engage with clients to provide exceptional support through various channels. • Analyze data to make informed operational decisions regarding staffing.
Job Requirements
- Familiarity with the Kraken app.
- Experience forecasting volume, AHT, and shrinkage in a Workforce Management environment.
- Familiarity with Workforce Management tools used in day-to-day operations.
- Experience using data to influence staffing or scheduling decisions.
- Ability to manage competing priorities in a fast-changing operational environment.
Benefits
- Kraken is a mission-focused company rooted in crypto values.
- Industry-leading security, crypto education, and client support.
- Work with a diverse team and build premium crypto products.
- Celebrate diverse talents, backgrounds, contributions, and unique perspectives.
- Equal opportunity employer that does not tolerate discrimination or harassment of any kind.
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