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Application Analyst
Location
United States
Posted
63 days ago
Salary
$26 - $28 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Application Analyst
Pepperdine University
Role Description The Application Analyst implements, maintains, and supports custom and third-party software applications to improve University business processes. - INNOVATION AND SOLUTIONS: Implements and supports major custom and third-party applications for the University including planning, analysis, design, data modeling, implementation, testing, training, documentation, and maintenance. - RESEARCH, ANALYSIS, AND REPORTING: - Conducts needs analysis with constituents to identify opportunities for application improvements or new projects. - Reviews application support requests (in-person, email, support ticket, etc.) and other metrics to measure user satisfaction, assist in root cause analysis, and identify solutions and/or enhancements to improve the user experience. - Evaluates design/development trends, new/emerging technologies, and other application solutions for consideration within IT or the University. - PROJECT MANAGEMENT: - Takes ownership of assigned projects and plays a proactive role toward the goal of project completion from start to finish. - Estimates time and resources required for tasks and projects. - Reports status of current projects on a regular basis to supervisor, leadership, and/or stakeholders. - Uses project management software to track, monitor, and measure all projects. - COMMUNICATION AND RELATIONSHIPS: - Represents Pepperdine and IT in a professional manner when collaborating with internal and external stakeholders. - Develops and maintains strong partnerships with campus personnel and departments, as well as with external vendors and service providers, to assure current and future operational success. - ADMINISTRATION: - Reviews and submits regular, timely, and complete paperwork and processes, such as status reports, bi-weekly or monthly timesheets, assessments for mid-year and annual reviews, and other routine IT and University practices. - COLLABORATION: - Provides backup support and assistance to other team members. - Collaborates with co-workers and University colleagues on departmental, division-wide, and institutional projects. - Shares process information and makes informal recommendations on how to improve processes and overall job execution within the team/department. - PROFESSIONAL DEVELOPMENT: - Attends training sessions, vendor presentations, user group meetings, conferences, and seminars. - Engages regularly in individual professional development related activities to remain current with industry technology trends and work processes. - COMMITTEES AND BEYOND JOB DUTIES: - Volunteers to undertake tasks that stretch the employee's capabilities. - Serves on various committees within the Information Technology division. - Participates in external University committees. Perform other related duties as assigned. Uphold University mission through work performed. Qualifications - Bachelor's degree in information systems or computer science, specialized training, certification, or equivalent work experience. - One (1) or more years of systems administration/analysis experience; and knowledge of distributed systems architecture, middleware, or object-oriented analysis and design. - Demonstrates a working knowledge of basic hardware and software products. - Demonstrates problem solving/troubleshooting skills. - Advanced knowledge of working with computers and applications in a networked environment. Requirements - Project management experience or familiarity. - Experience working with vendors to procure, implement, and support applications. - Experience troubleshooting and resolving application-related issues. - Hands-on experience managing and maintaining applications in a production environment. - Experience with database systems (e.g., SQL), programming languages, and testing methodologies. Benefits - Expected Pay Range: $25.96 - $28.36 per hour. - Pepperdine offers a robust and highly competitive benefits package.
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