Inspire health. Serve with compassion. Be the difference. Job Summary Answers incoming calls from patients who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. Member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. Inform customers of the product terms and features and project a professional company image through voice and online interactions. Essential Functions - All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference. - Receives customer input from phone, email, or web submission and create support tickets. Troubleshoots end user issues and determine if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2 using established criteria and process. Resolves Tier 1 issues using troubleshooting resolution matrix. Gathers information from customers to ensure sufficient data is gained to start case resolutions. Directs inbound service interactions to appropriate technical and sales resources. Conducts database lookup of consumer/patient records within electronic medical record software. Enters updated information within electronic medical records as required. Re-directs or engages other departments or specialty groups to resolve consumer/patient requests. Maintains compliance with attendance and schedule adherence requirements. Maintain interaction quality standards. Maintain performance standards. Proactively identify and share customer insights in order to recommend process improvements. Remain current with product/applications/process changes - Follows-up and follows-through on open tickets, requests, promises, and questions that have not been answered to provide callers with a resolution. Logs interaction outcome in contact management system. - Performs other duties as assigned. Supervisory/Management Responsibilities - This is a non-management job that will report to a supervisor, manager, director, or executive. Minimum Requirements - Education - High School Diploma or equivalent, OR post high school diploma - Experience - Two (2) years customer service experience. Experience supporting customers via phone, email, and chat preferred. In Lieu Of - NA Required Certifications, Registrations, Licenses - NA Knowledge, Skills and Abilities - Ability to create exceptional customer experiences both by helping and retaining customers. - Tech savvy with a knowledge of Android, iOS, and Windows devices - Metrics-driven and proven ability to handle a high volume of customer interactions. - Conflict resolution skills - Proficient computer skills (word processing, data entry) Work Shift Day (United States of America) Location Greenville Memorial Med Campus Facility 7001 Corporate Department 70019804 Contact Center - Customer Way Finding Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

Overview Titan Machinery is seeking a Used Equipment Pricing & Market Analyst to support the pricing, valuation, and performance of our Agriculture and Construction equipment across North America. In this role, you’ll play a key part in ensuring pricing integrity, analyzing market trends, and supporting sales teams with insights that drive revenue, margin, and inventory performance. If you enjoy working with data, collaborating across teams, and influencing business decisions—this is a high-impact opportunity to grow your career. Responsibilities - Assist in developing and executing market analysis strategies for used equipment - Support monthly, quarterly, and annual sales planning and budgeting - Maintain pricing integrity across used and new wholegoods, rental fleet (defleet), and rolling assets - Analyze inventory performance, including turns, aging, and forecasting - Partner with sales teams to drive used equipment demand and profitability - Serve as a key resource for: - Equipment valuation - Competitive pricing - Financing and leasing insights - Market trends and customer demand - Monitor and report on daily, monthly, and annual performance metrics - Identify best practices and underperforming locations to improve overall results - Support inventory visibility, reporting accuracy, and communication across the organization - Leverage technology and data systems to enhance decision-making (including AI initiatives) - Collaborate with Region Managers, Sales Consultants, and leadership teams - Other duties as assigned Qualifications Required: - 3 plus years of experience in the Agriculture and Construction Equipment business or a related industry - Ability to handle and resolve frequent interpersonal conflict - Ability to perform in a fast-paced, stressful work environment - Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees - Ability to travel as necessary and work flexible hours - Exemplifies Titan Machinery’s Core Values - Keen attention to detail, high level of initiative, and the ability to work independently - Demonstrated ability to handle highly confidential and sensitive information - Demonstrated ability to prioritize work and meet deadlines efficiently - Demonstrated client service skills and the ability to develop strong business relationships - Demonstrated sales skills including the ability to sell opportunities, ideas, and concepts - Demonstrated strong leadership skills - Demonstrated strong negotiation and closing skills - Demonstrated strong verbal and written communication skills - Excellent organizational skills - Preferred background or experience with Statistics and/or Supply Chain modeling - Strong computer skills including good working knowledge of Microsoft Office Titan Machinery provides a generous total compensation package including the following: - Comprehensive Health and Dental Coverage - HSA (Health Savings Account) - up to $1200 tax-free each year, contributed to your account by Titan Machinery  - 8 Paid Holidays, Competitive PTO, and Paid Company Volunteer Hours - 401(k) with company matching on your FIRST DAY of employment  - 100% Paid Pregnancy-Related Leave and Parental Bonding - Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term Disability, and more! - Additional Leave Benefits such as: Bereavement, Volunteer EMT, and Firefighter - Performance-based incentives   - #TeamTitan Learn more about our benefits here: https://www.titanmachinery.com/titan-careers/careers/benefits Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Affirmative Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply.

Sr. System Analyst Longbow Advantage is an end-to-end warehousing strategy company that leverages real-time data to manage people, processes, and warehouses through The Rebus® Platform, and WMS consulting services purpose-built to expand and enhance warehouse technologies. We take a holistic approach to warehousing strategy, understanding that technology is only one piece in the solution process. Our warehouse experts work with customers to understand challenges and goals, developing a recommendation that’s aligned to the customer’s business objectives and supply chain initiatives. What to expect In this role as a Sr. System Analyst, you should have an analytical mind and a strong business acumen. Problem-solving skills and attention to detail are essential. You will support every phase of LBA's implementation lifecycle. Support your project team to complete project strategy and planning activities. Help analyze, design, and build internet supply chain solutions. With guidance from your project team, execute testing and rollout plans. Once you join our team, you will… - Provide product consulting, transfer of knowledge to client team - Assist with configuration of solutions to meet customer requirements - Assist with RF device, printer and other device configuration and support as needed - Assist client team members through all phases of the implementation - Assist project team to manage client expectations to accomplish project success - Develops and executes test plans, validates the test results and manages customer acceptance testing - Accurately capture and report within time and project tracking tool (JIRA/RUNN) to ensure customers are properly invoiced for delivered services - Assist customers with testing, as appropriate based on the WMS/WLM solution being deployed - Identify add-on implementation opportunities and present these opportunities to your project lead - Meet with customers and LBA team members to consult, configure, implement and support client requirements - Apply product knowledge and expertise to improve customer satisfaction on all LBA projects - Follow LBA's implementation methodology, policies and procedures including but not limited to: coding standards, creation and execution of test plans - Maintain professional interaction with customers and LBA team members - Complete accurate daily time entries and descriptions in time keeping tools (JIRA/RUNN) - Provide timely/accurate updates on project activities - Adhere to all Longbow Policies and Procedures Skills & Experience - Minimum Bachelor’s degree in Computer/Software Engineering or related degree - Experience in a relevant discipline - Ability to work independently as well as a part of a team - Expertise in Supply Chain Software systems (e.g., WMS, WLM, TMS) both as functional and technical analyst is highly desirable - Able & willing to travel up to 50% - Strong knowledge and work experience with SQL, JavaScript and Database technologies. - Strong knowledge of SQL Server and Oracle - Strong knowledge and work experience with C/C++, C# and Java programming languages - Operating systems – Windows and UNIX - XML/HTML, MOCA, Python/Perl, Visual Studio/Visual basic - Microsoft Office, Microsoft Project and Visio Why Join Longbow? - Supportive work environment - Work/life balance - Competitive Salary - 4-weeks of paid vacation - 6 paid sick days, 2 paid personal days per year - Excellent health and dental benefits, eligible as of your first day! - Group RRSP/401k Matching - Work from Home Longbow Advantage is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are not able to assist with relocation or work permit applications for this role. All your information will be kept confidential according to EEO guidelines.

Sr. System Analyst Longbow Advantage is an end-to-end warehousing strategy company that leverages real-time data to manage people, processes, and warehouses through The Rebus® Platform, and WMS consulting services purpose-built to expand and enhance warehouse technologies. We take a holistic approach to warehousing strategy, understanding that technology is only one piece in the solution process. Our warehouse experts work with customers to understand challenges and goals, developing a recommendation that’s aligned to the customer’s business objectives and supply chain initiatives. What to expect In this role as a Sr. System Analyst, you should have an analytical mind and a strong business acumen. Problem-solving skills and attention to detail are essential. You will support every phase of LBA's implementation lifecycle. Support your project team to complete project strategy and planning activities. Help analyze, design, and build internet supply chain solutions. With guidance from your project team, execute testing and rollout plans. Once you join our team, you will… - Provide product consulting, transfer of knowledge to client team - Assist with configuration of solutions to meet customer requirements - Assist with RF device, printer and other device configuration and support as needed - Assist client team members through all phases of the implementation - Assist project team to manage client expectations to accomplish project success - Develops and executes test plans, validates the test results and manages customer acceptance testing - Accurately capture and report within time and project tracking tool (JIRA/RUNN) to ensure customers are properly invoiced for delivered services - Assist customers with testing, as appropriate based on the WMS/WLM solution being deployed - Identify add-on implementation opportunities and present these opportunities to your project lead - Meet with customers and LBA team members to consult, configure, implement and support client requirements - Apply product knowledge and expertise to improve customer satisfaction on all LBA projects - Follow LBA's implementation methodology, policies and procedures including but not limited to: coding standards, creation and execution of test plans - Maintain professional interaction with customers and LBA team members - Complete accurate daily time entries and descriptions in time keeping tools (JIRA/RUNN) - Provide timely/accurate updates on project activities - Adhere to all Longbow Policies and Procedures Skills & Experience - Minimum Bachelor’s degree in Computer/Software Engineering or related degree - Experience in a relevant discipline - Ability to work independently as well as a part of a team - Expertise in Supply Chain Software systems (e.g., WMS, WLM, TMS) both as functional and technical analyst is highly desirable - Able & willing to travel up to 50% - Strong knowledge and work experience with SQL, JavaScript and Database technologies. - Strong knowledge of SQL Server and Oracle - Strong knowledge and work experience with C/C++, C# and Java programming languages - Operating systems – Windows and UNIX - XML/HTML, MOCA, Python/Perl, Visual Studio/Visual basic - Microsoft Office, Microsoft Project and Visio Why Join Longbow? - Supportive work environment - Work/life balance - Competitive Salary - 4-weeks of paid vacation - 6 paid sick days, 2 paid personal days per year - Excellent health and dental benefits, eligible as of your first day! - Group RRSP/401k Matching - Work from Home Longbow Advantage is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are not able to assist with relocation or work permit applications for this role. All your information will be kept confidential according to EEO guidelines. Analyste système principal (Sr. System Analyst) Longbow Advantage est une entreprise de stratégie d’entreposage de bout en bout qui exploite des données en temps réel pour gérer les personnes, les processus et les entrepôts grâce à la plateforme Rebus®, ainsi que des services de consultation WMS conçus pour optimiser et améliorer les technologies d’entrepôt. Nous adoptons une approche holistique de la stratégie d’entreposage, en comprenant que la technologie n’est qu’un élément du processus de solution. Nos experts en entrepôt travaillent avec les clients afin de comprendre leurs défis et leurs objectifs, et développent des recommandations alignées sur les objectifs d’affaires du client et les initiatives de la chaîne d’approvisionnement. What to expect Dans ce rôle d’analyste système principal, vous devez posséder un esprit analytique et un solide sens des affaires. Les compétences en résolution de problèmes et l’attention aux détails sont essentielles. Vous soutiendrez toutes les phases du cycle de mise en œuvre de LBA. Vous appuierez votre équipe de projet dans la réalisation des activités de stratégie et de planification. Vous contribuerez à l’analyse, à la conception et à la mise en place de solutions de chaîne d’approvisionnement numériques. Avec l’accompagnement de votre équipe de projet, vous exécuterez les plans de tests et de déploiement. Once you join our team, you will… • Fournir des services de consultation produit et assurer le transfert de connaissances à l’équipe client • Aider à la configuration des solutions afin de répondre aux exigences des clients • Participer à la configuration et au support des appareils RF, des imprimantes et autres équipements au besoin • Accompagner les équipes clients à travers toutes les phases de la mise en œuvre • Soutenir l’équipe projet dans la gestion des attentes clients afin d’assurer le succès des projets • Élaborer et exécuter des plans de test, valider les résultats et gérer les tests d’acceptation client • Saisir et rapporter avec précision les activités dans les outils de suivi du temps et des projets (JIRA/RUNN) afin d’assurer une facturation adéquate des services rendus • Assister les clients dans les phases de test, selon la solution WMS/WLM déployée • Identifier des opportunités d’implantation additionnelles et les présenter à votre responsable de projet • Rencontrer les clients et les membres de l’équipe LBA afin de conseiller, configurer, implanter et soutenir les besoins clients • Appliquer vos connaissances produits pour améliorer la satisfaction client sur tous les projets LBA • Suivre la méthodologie d’implantation de LBA, ses politiques et procédures, incluant notamment les normes de codage et la création/exécution des plans de test • Maintenir des interactions professionnelles avec les clients et les membres de l’équipe LBA • Compléter des entrées de temps quotidiennes précises dans les outils de gestion du temps (JIRA/RUNN) • Fournir des mises à jour précises et en temps opportun sur les activités de projet • Respecter toutes les politiques et procédures de Longbow Skills & Experience • Baccalauréat en génie informatique, génie logiciel ou domaine connexe • Expérience dans un domaine pertinent • Capacité à travailler de manière autonome et en équipe • Expertise des systèmes logiciels de chaîne d’approvisionnement (ex. : WMS, WLM, TMS), tant sur le plan fonctionnel que technique, fortement souhaitée • Capacité et disponibilité à voyager jusqu’à 50 % du temps • Solide connaissance et expérience avec SQL, JavaScript et les technologies de bases de données • Solide connaissance de SQL Server et Oracle • Solide connaissance et expérience avec les langages de programmation C/C++, C# et Java • Systèmes d’exploitation : Windows et UNIX • XML/HTML, MOCA, Python/Perl, Visual Studio/Visual Basic • Microsoft Office, Microsoft Project et Visio Why Join Longbow? • Environnement de travail collaboratif • Équilibre travail/vie personnelle • Salaire compétitif • 4 semaines de vacances payées • 6 jours de maladie payés et 2 journées personnelles payées par année • Excellents avantages médicaux et dentaires, admissibles dès votre premier jour ! • Régime d’épargne-retraite collectif / 401k avec contribution de l’employeur • Télétravail Longbow Advantage est un employeur offrant l’égalité des chances, et tous les candidats qualifiés seront considérés sans égard à la race, la couleur, la religion, le sexe, l’orientation sexuelle, l’identité de genre, l’origine nationale, le statut de handicap, le statut d’ancien combattant protégé ou toute autre caractéristique protégée par la loi. Nous ne sommes pas en mesure d’offrir de l’aide à la relocalisation ni de parrainer des permis de travail pour ce poste. Toutes vos informations seront traitées de manière confidentielle conformément aux lignes directrices de l’EEO.