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Navan.com

Navan aims to disrupt the business travel industry with a corporate travel management application that makes it easier for companies to connect people face-to-f

Business Travel Consultant II (Start Date: June 2026)

Location

United States

Posted

44 days ago

Salary

$20 - $45 / year

Seniority

Mid Level

Bachelor Degree5 yrs expEnglishAmadeusGalileoGmailSabreSalesforceSlackZendesk

Job Description

Business Travel Consultant II (Start Date: June 2026)

Navan.com

At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Global Operations and Service team is central to this mission! As a member of our quickly growing Global Operations and Service team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development! What You’ll Do: - Assist our travelers with best-in-class travel support through multiple contact channels: chat, call and email. - Maintain extensive supplier, destination and system knowledge. - Make quick and accurate analyses of customer needs, persona and level of urgency. - Provide accurate information for hotel, flight, car and rail bookings, as required - Support users with self-service of the Navan platform and app where possible. - Respond to customers within SLA expectations and requirements. - Follow company and customer travel and expense procedures and policies in addition to global compliance procedures. - Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes. - Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes. - Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support. - Adhere to attendance policy and complete all assigned training. - Meet individual performance metrics in support of the organization and company business objectives. What We’re Looking For: - 5+ years managing bookings for corporate and leisure clients in a core Business Travel environment - 3+ years of demonstrated advanced Sabre or Amadeus GDS experience (ticketing, reissues, voids, cancellations, EMD and MCO issuance/reissuance, PNR management, etc.) is mandatory - Experience of local market supplier content and booking practices in both ARC and BSP markets - In-depth knowledge of complex itineraries, air fares and fare construction calculations including the use of nett fares, IT fares, route deals and corporate negotiated fares (Fares & Ticketing VAII, formally BA2) - Experience of NDC , Low cost carriers and third party content aggregators and their booking management practices is a plus - Full understanding of travel industry regulations, along with worldwide compliance requirements - Skilled communicator, proficient in both verbal and written English language. Additional language skills (fluent speaker) outside of English is a bonus, but not a requirement The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter. Pay Range $20—$45 USD

Benefits

  • 401(K), Commuter benefits, Company equity, Company-sponsored outings, Company sponsored family events, Customized development tracks, Dental insurance, Disability insurance, Volunteer in local community, Family medical leave, Flexible Spending Account (FSA), Free daily meals, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Job training & conferences, Open door policy, Life insurance, Mentorship program, Online course subscriptions available, Open office floor plan, Paid holidays, Pair programming, Paid sick days, Onsite office parking, Partners with nonprofits, Pet friendly, Pet insurance, Promote from within, Lunch and learns, Relocation assistance, Remote work program, Free snacks and drinks, Team based strategic planning, OKR operational model, Continuing education available during work hours, Unlimited vacation policy, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Home-office stipend for remote employees, Diversity employee resource groups, Hiring practices that promote diversity, 4-day work week, Employee resource groups, Employee-led culture committees, Hybrid work model, In-person all-hands meetings, President's club, Employee awards, Pay transparency, Mother's room, Personal development training, Flexible time off, Floating holidays, Bereavement leave benefits, Company-wide vacation

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