Job Title: Senior Insights Analyst – Global Consumer Relations Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Senior Insights Analyst – Global Consumer Relations We are seeking an ambitious, self‑driven individual who can blend strong data‑analysis expertise with sharp business understanding to deliver insights and strategic recommendations for key partners across Innovation, Manufacturing, and Commercial functions. As part of the Global Consumer Relations team, you will play a critical role in transforming the vast amount of consumer‑feedback data generated from more than 6,000 daily interactions across 84 markets into actionable insights that fuel continuous improvement and product innovation. You will collaborate directly with stakeholders to understand their priorities, deliver insight‑led storytelling, and demonstrate the value created through action. Main Responsibilities - Proactively analyse consumer data to identify and communicate compelling patterns in consumer behaviour to strategic partners using insight‑led storytelling. - Deliver relevant and actionable consumer insight reports in various formats on a regular basis and upon request. - Liaise with strategic partners to capture, triage, and prioritise insight needs, working closely with the Analytics Product Team to translate them into automated solutions. - Amplify the value of existing Global Consumer Relations data assets and products by promoting and encouraging their use across Marketing, R&D, Quality, and other client functions. - Develop frameworks to identify business changes driven by consumer insights and measure the resulting value. - Monitor adoption of Voice of the Consumer (VoC) analytics products across functions, providing training and education to ensure full utilisation. - Develop experimental data‑collection initiatives to capture tailored insights that inform critical client initiatives. Skills & Experience - Strong data storytelling skills, with the ability to translate complex analysis into clear, compelling narratives that drive decision‑making. - Advanced data‑analysis capability, with experience working on complex, high‑volume datasets to uncover trends, patterns, and actionable insights. - High attention to detail, ensuring accuracy and consistency across analyses, visuals, and presentations. - Self‑driven, proactive, and able to work independently with minimal oversight. - Proven experience as a Senior Insights Analyst or in a similar role, ideally within the Consumer Service or Consumer Care sector. - Ability to collaborate effectively with cross‑functional teams. - Experience using data‑visualisation tools such as Power BI. Location: EGY Work-at-Home Language Requirements: Time Type: Full time

Kaiva Tech, LLC is seeking a Federal Student Aid Regulatory Case Analyst Reports To: Program Manager Location: Remote Schedule: Monday – Friday Hours: Full-time, 40-hours/week FLSA Status: Hourly, Nonexempt Clearance: Public Trust Position Summary: The Federal Student Aid Regulatory Case Analyst supports the Department of Education, Federal Student Aid (FSA) Ombudsman by reviewing, analyzing, and resolving complex consumer financial and regulatory cases in accordance with applicable federal statutes (Title IV), regulations, and established program guidance. This role performs comprehensive case reviews, gathers and evaluates documentation from multiple sources, applies statutory and regulatory criteria, and prepares structured written determinations for both internal and government review. This position is accountable for maintaining high standards of accuracy, documentation integrity, and productivity within a performance-based contract environment. Essential Duties and Responsibilities: - Assess assigned cases to determine jurisdiction, scope, and appropriate course of action. - Perform detailed document reviews and comprehensive fact gathering from internal and external sources. - Evaluate cases in accordance with applicable federal statutes, regulations, and internal policies, including financial assistance or consumer protection frameworks as applicable. - Develop structured written analyses utilizing the Issue–Rule–Analysis–Conclusion (IRAC) methodology or a comparable analytical framework. - Prepare professional correspondence and resolution summaries for internal and government review. - Record all actions, findings, and outcomes in case management/CRM systems in accordance with documentation standards. - Maintain accuracy, completeness, and compliance with established quality assurance standards and performance metrics. - Manage assigned caseload to achieve defined productivity targets and service level requirements in a performance-based environment. - Engage in quality reviews, calibration sessions, training activities, and continuous improvement initiatives. - Submit Monthly Status Reports on a regular basis, as required. - Complete required compliance training as assigned. - Other duties as assigned. Knowledge and Critical Skills: - Capable of applying advanced analytical and critical thinking to complex regulatory scenarios. - Demonstrated expertise in structured professional writing and preparation of formal case determinations. - Proven capacity to manage multiple cases concurrently while maintaining accuracy and meeting productivity expectations. - Meticulous attention to detail and disciplined documentation practices. - Proficiency in Microsoft Office Suite applications. - Self-directed work style suited for an independent remote environment with high accountability and performance expectations. Education & Work Experience: - Bachelor's degree in Business, Public Administration, Legal Studies, Finance or related field. - Minimum of 4 years of progressive professional experience in regulatory case management, quality assurance, compliance review, or a closely related analytical field in lieu of a degree. - Extensive experience reviewing, interpreting, and synthesizing complex documentation and case records. - Practical experience operating within a CRM or case management system (Salesforce preferred). Certifications, Licenses: N/A Special Requirements: - Must be a U.S citizen. - Must be able to obtain and maintain Public Trust level clearance. Work Environment: Employee will primarily work remotely in a professional home office environment with standard computer and communications equipment. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis. Physical Demands: To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential.

The Revenue Cycle Application Analyst II is primarily responsible to configure and provide intermediate functional and technical support for the specific application or set of applications to a variety of Revenue Cycle business users. In addition, part of the responsibility is to collaborate with end users to understand the workflow and its interdependencies and make corrective adjustments or enhancements. This role is the central point of communication for a variety of users and will coordinate all activities on behalf of the Revenue Cycle organization. Assists with the analysis recommendations for corrective actions and resolution of problems within the software application. Creates and executes test scripts for new system builds timely and effectively. Provides analysis and documentation of workflows, data collections, end-user report details and other technical issues associated with applications, applying both vendor and internal stakeholder consideration. Creates, modifies, and tracks system build timely and effectively. Provides support for normal maintenance of upgrades and system maintenance. Implements system updates and changes and communicates those changes to super users and end users. Provides ongoing application support for all supported applications. Engages, manages, and communicates to all stakeholders. Solves problems by analyzing business issues and requirements, analyzing workflows, and synthesizing key messages. Ability and experience understanding end user workflow and owning the technical components of that workflow. Ability to work well in team environments and facilitate integrated meetings.. Demonstrates customer-oriented service excellence principles. Self-motivated with ability to identify and resolve issues and advance personal knowledge. Ability to execute complex tasks through organization and details driven approach. Demonstrates excellent interpersonal communication skills, among facility customers and team members. A motivated, quick learner of software and information technology. Proficient in accurate, thorough, and complete documentation. Epic application knowledge to build, test, support, and train. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

The Revenue Cycle Sr. Application Analyst is an expert in operational workflows and serves as a consultant to operations through designing efficient and effective technical flows to match best in class operations. Is able to consistently and effectively translate complex technical terminology into operational requirements that align to best practice technical solutions. The Sr. Application Analyst builds and maintains strong stakeholder relationships in a multitude of divisions across the organization to ensure design criteria are well understood and solutions meet enterprise expectations. Collaborates with operations to determine the objective of their Applications opportunity/request and document the business requirements to facilitate implementation of new or improved processes/systems. Challenge operations to think outside the normal processes and promote efficiency in the way of doing business within and external to Revenue Cycle. Identify business strengths and opportunities and offer recommendations based on best practice research for areas of improvement. Plans and manages large projects. Coordinates resources to implement software, hardware, programs, systems or processes within the Enterprise Revenue Cycle. Leads medium/large team efforts and provides operational and technical guidance to Applications staff. Provides detailed project design documentation, project plans and process flows to present to leadership and guide and support projects, process, website implementations or training teams. Conducts and/or facilitates detailed and complex business analysis for large projects. Ability to work well in collaborative team environments. Functional knowledge of healthcare and/or revenue cycle required. Demonstrated customer-oriented service excellence principals. Ability and experience understanding end user workflow and technical components of that workflow. Self-motivated individual who can identify and resolve issues and advance personal knowledge. Demonstrated excellent interpersonal communication skills, among facility customers and team members. A quick learner and excellent communicator of software and information technology, and motivated to always learn new skills. Proficient with word processing, spreadsheet, and email software applications. Ability to execute complex tasks through organization and details driven approach. Ability to present in a virtual setting. The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that leadership retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Mayo Clinic. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.