• Communicator & Coordinator: You are the primary point of contact for our customers, ensuring smooth communication — always solution-oriented and working closely with our development team and consultants. • Inquiry Coordinator: You keep track of customer requests, coordinate them confidently, and ensure everything runs smoothly. • Taskmaster: You take ownership of change and release management, support rollouts, and professionally manage test activities. • Workshops & Knowledge Transfer: You bring your expertise to workshops and ensure everyone on the team is aligned through clear, easy-to-understand documentation. • Quality Guardian: You assist with error analysis, ensure compliance with standards, and contribute to the continuous improvement of our services.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Managing Consultant, Services Business Development, Telecommunications Segment Senior Managing Consultant, Services Business Development, Telecommunications Segment Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Mastercard Services, professional services arm of Mastercard, provides payments-focused consulting, data & analytics, business experimentation, marketing & personalization, loyalty, and security solutions to financial institutions, retailers, telco's, digital players and government organizations worldwide. With its unique category expertise, deep understanding of customer needs and successful track record in addressing complex customer challenges, Mastercard Services addresses the challenges and opportunities of its clients, enhances Mastercard's strategic and tactical performance, and establishes Mastercard's global thought-leadership pre-eminence. All About The Role: Lead Services Business Development for Telecommunications segment across the EEMEA region with the responsibility of generating revenue growth through winning new clients as well as services engagements. This includes new business acquisition, maximizing client value, driving recurring revenue, and promoting platform-based solutions. We are pursuing highly motivated individuals with solid experience in consultative sales across consulting services, data products, platforms, and / or other analytic services within Telecommunications segment. Individuals should display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively communicate complex ideas in simple ways. As a Senior Managing Consultant, you will be at the frontline of generating excitement and demand for our unique solutions and forming successful lasting partnerships within Telecommunications companies with the ultimate responsibility of generating sales, in-year-revenue, and winning new clients. The role will be based Dubai, United Arab Emirates. Key Responsibilities:• Own and manage business development activities for Mastercard Services within Telecommunications segment across EEMEA region with specific focus on generating client-funded revenues.• Take ownership of the sales process, from prospecting to executing commercial contracts, ensuring a seamless and efficient sales cycles.• Contribute to formal and informal pitches, from "storyboarding" through face-to-face presentation and take a lead role in winning Mastercard deal bids, RFP's and cross-selling Mastercard services.• Partner with the Mastercard Segment and Divisional leadership and other Services teams to develop a plan to support their strategic imperatives for target accounts.• Serve as the face of Mastercard Services to senior level client stakeholders and apply strong commercial drive to build and monetize senior client relationships based on empathy, thought leadership, and subject matter expertise.• Build peer relationships and become trusted advisor with senior/executive level Telecommunications organizations in region, capturing implicit needs in addition to articulated requests and identifying the most critical aspects of the problem• Develop strong value-driven narratives and customized presentations in support of new business pitches that ultimately generate new multi-year and multi-million-dollar revenues for Mastercard.• Refine the value proposition of new and existing Services capabilities to meet the needs of executives within Telecommunications segment.• Develop Telecommunications strategy for Mastercard Services and Account teams for the next 3-5 years including identifying future revenue streams• Work closely with Advisors and Consulting Services teams for an effective joint go to market and to ensure best-in-class value delivery.• Contribute to project delivery, quickly identifying shortcomings in projects and take remedial action• Contribute as a thought leader to the development of intellectual capital, point of views, articles, and blogs and manage complete capture of assignment knowledge and drive to ensure it is available firm-wide (knowledge management) All About You• 10+ years of experience in consultative sales across consulting services, data products, software platforms, and / or other analytic services within Telecommunications organizations• Experience in top management consulting firms and in Telecommunications industries • Strong commercial drive with ability to build and monetize senior client relationships based on thought leadership, empathy, and subject matter expertise.• Ability to own and drive end-to-end sales from initial prospecting through signed contract.• Entrepreneurial mindset and demonstrated experience in selling solutions to executive-level clients• Excellent at building relationships through networking and outbound prospecting.• Strong networker across relevant client base with the ability to listen, build common ground and influence in order to effectively advance business opportunities and generate revenues.• Collaborative attitude with an understanding of how to win as a team.• Strong verbal and written communication skills and proven attitude for learning technical terms and developing an understanding of complex technical products.• Advanced analytical skills, including ability to frame the customer's opportunity in financial terms (i.e. value quantification).• Bold, energetic, proactive, self-driven, never give up attitude and creative.• Proficiency in written and verbal English. Arabic and/or French preferred.• Advanced Word, Excel and PowerPoint skills. Education• Undergraduate degree required• MBA or relevant post graduate degree recommended Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:• Abide by Mastercard's security policies and practices;• Ensure the confidentiality and integrity of the information being accessed;• Report any suspected information security violation or breach, and• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Managing Consultant, AI Subject Matter Expert - Advisors & Consulting Services Managing Consultant - Strategy & Transformation - AI Specialist Advisors & Consulting Services Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the client's overall strategy, performance, and operations. Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard We are seeking an experienced Consulting Project Manager with deep, hands-on expertise in Generative AI and Agentic AI systems to lead end-to-end delivery of AI transformation initiatives for clients. This role sits at the intersection of AI engineering, product thinking, and consulting delivery-owning outcomes from use-case definition through production deployment. The ideal candidate has personally built, tested, and deployed LLM-powered solutions, understands modern agent frameworks, and can credibly engage both C-suite stakeholders and engineering teams Key Responsibilities• Lead client engagements focused on GenAI and agentic AI solutions, from discovery and architecture through delivery and scale• Translate business problems into LLM-driven and agent-based solutions (e.g., autonomous workflows, AI copilots, decision agents)• Act as a hands-on delivery lead, reviewing prompts, agent logic, RAG pipelines, evaluation metrics, and deployment approaches• Manage multi-disciplinary teams (AI engineers, data scientists, cloud engineers, UX) using agile delivery models• Own client communication, roadmap definition, risk management, and value realization• Ensure solutions meet security, governance, compliance, and responsible AI standards• Support pre-sales by contributing to proposals, solution design, and client workshops Required Experience & Skills AI & Technical (Hands-On - Mandatory)• Strong, practical experience working with LLMs, such as: o OpenAI / Azure OpenAI, Anthropic, Gemini, or open-source models (LLaMA, Mistral, etc.)• Hands-on experience with: o Prompt engineering and prompt optimization o RAG architectures (vector databases, embeddings, retrieval strategies) o Agentic frameworks (e.g., LangGraph, AutoGen, CrewAI, Semantic Kernel, custom agent orchestration)• Experience building and deploying multi-agent or tool-using systems (function calling, APIs, workflows)• Familiarity with LLM evaluation, observability, latency/cost optimization, and hallucination mitigation• Working knowledge of cloud AI stacks (Azure, AWS, or GCP) and modern MLOps / LLMOps practices Consulting & Delivery• 8-12+ years of experience in consulting, digital transformation, or AI delivery roles• Proven track record managing complex client engagements with senior stakeholders• Strong ability to bridge business strategy and technical execution• Experience delivering AI solutions in banking, retail, telecom, or regulated industries is a strong plus Preferred Qualifications• Background as an AI engineer, data scientist, or solution architect before moving into project/program leadership• Experience defining AI operating models and scaling GenAI across an enterprise• Exposure to agentic commerce, autonomous decisioning, or AI-driven operations• Certifications in cloud platforms or AI/ML (nice to have, not mandatory) What Success Looks Like• Clients trust you as a credible AI practitioner, not just a project manager• AI solutions move from POC to production, delivering measurable business value• Teams ship robust, scalable agentic systems, not demos• You help shape the firm's AI consulting offerings and delivery standards Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Role Description This role is crucial for organizations aiming to improve their financial, operational, and clinical performance through effective analytics and reporting. The consultant will work closely with the Decision Support team and finance organization, ensuring that data is transformed into actionable insights. By preparing datasets that are accessible to non-technical users, the consultant will also play an important role in training and mentoring junior analysts, contributing to the team's overall success and growth. - Respond to ad hoc requests for data and reporting from leadership and partners. - Gather requirements and lead the development of new Tableau dashboards. - Develop new data sources and processes to support the Decision Support team. - Utilize automation tools to improve data processes and reduce manual tasks. - Engage with IT to advocate for new technologies and resources. - Serve as an internal consultant by evaluating business needs and recommending solutions. - Perform other duties as assigned. Qualifications - Bachelor's Degree in Business Administration, Computer Science, Statistics, or related field, or equivalent experience. - 5 years of experience in Decision Support and Data Analysis. - Proficiency in Microsoft Office, especially Excel and PowerPoint. - Advanced knowledge of SQL. - Ability to manipulate large datasets for business insights. - Experience in designing and delivering data visualizations. - Strong capability to translate ambiguous business needs into clear technical requirements. - Desire to improve existing tools and processes. - Ability to manage multiple projects and deadlines effectively. - Excellent communication and interpersonal skills. - Self-starter capable of driving projects with minimal supervision. - Familiarity with Tableau or similar visualization tools. Benefits - Flexible work environment allowing full remote operation. - Opportunities for professional development and mentorship. - Access to the latest technologies and tools in data analysis. - Collaborative and supportive team environment. - Competitive compensation with performance-based incentives. - Health and wellness programs.