• Conduct requirements analysis with exceptional attention to detail. • Facilitate discussions with VA business owners and technical teams. • Prepare process maps, user stories, and acceptance criteria. • Support User acceptance testing (UAT) planning, execution, and defect triage. • Provide proactive recommendations to improve system usability and business processes.

• Design and conduct deep-dive analysis across multiple datasets to uncover patterns and opportunities for healthcare process improvement. • Build and maintain detailed workflows, data models, and use cases for all analytics performed. • Facilitate workshops to prioritize business needs and deliver compelling presentations that translate technical findings into executive-level recommendations. • Assist in the design and implementation of healthcare IT solutions, ensuring they meet both business goals and strict regulatory requirements. • Evaluate the long-term effectiveness of implemented solutions and pivot strategies based on data-driven results.

• Create and document detailed business requirements • Perform analysis, outlining problems and solutions • Author and update internal and external documentation • Collaborate with Project Manager and developers • Deliver high-quality business requirement documentation

• Data Integrity: Audit and refine data entry processes within Filevine and Lead Docket for accuracy and consistency. • Reporting Development: Create and maintain dashboards to provide leadership with on-demand insights into firm operations. • SOP Creation: Develop standard operating procedures for data capture and reporting, ensuring clarity and compliance. • Compliance Enforcement: Monitor data entry practices, enforce standards, and ensure staff adherence to data protocols. • KPI Support: Assist in the rollout and tracking of operational KPIs across departments, focusing on automation and efficiency.