As the Field Support Representative, this role will report directly to the Field Support Supervisor, providing customer service to the new and existing customers, primarily focusing in the area of training, installation, and use of Zonar product and services. This role requires a highly motivated individual who is comfortable with rapid changes in direction and environment. This role is customer oriented, results driven, and passionate about delivering innovative quality services to delight our customers. To be successful, this role will need to work well in a fast paced, entrepreneurial environment. Key Responsibilities and Duties: - Conduct training sessions in both classroom and one on one setting - Preparing detailed training agendas and implementation strategies for our customers - Establishing expectations and escalation plans for customers - Maintain records in Salesforce CRM and SharePoint - Provide proactive and reactive support to customer base - Test new Zonar Products - Review weekly customer request, ideas, and suggestions - Reconcile and submit expenses - Plan and book travel for onsite customer visits - Perform ground level troubleshooting on Zonar hardware/software - Communicate customer requests, ideas, and suggestions - Help new customers install and implement Zonar Hardware and Software - Conduct training sessions - Verification/QC of 3rd party installers Knowledge, Skills, and Abilities: - Good written and verbal communication skills - Good people and presentation skills - Ability to set goals and achieve scheduled deadlines - Strong computer skills.   - Proficient in Microsoft Office, Internet Explorer, specific software programs used by Zonar, and Zonar products.   - Ability to troubleshoot Zonar system problems - Ability to quickly adjust to customer situations accordingly - Ability to travel extensively and on short notice  - Attention to Detail - Ability to work with little or no supervision - Minimum Associate Degree preferred - Extensive travel is a requirement of the job and may involve renting a vehicle when traveling by air - Experience with customer service, troubleshooting, and training preferred - Experience in electronics or mechanic preferred - Ability to travel to Canada Base Salary: $25-$34/hr. Benefits: Careers | Zonar ​​This is a remote position and must be based in US

Care Coordinator - Family Support Department: Serefin Health Employment Type: Full Time Location: Remote Compensation: $60,000 - $65,000 / year Description During the transition and program changes in the new Ontario Autism Program (OAP), parents/caregivers will require essential support and guidance. AccessOAP, as a crucial partner, will directly assist families by providing comprehensive information, orientation, and practical assistance to access the newly available supports, pathways, and programs. Moreover, AccessOAP will work closely with families to determine their child/youth's strengths, needs, and priority goals, utilizing a well-defined process. This dynamic role necessitates individuals who possess creativity, flexibility, solution-oriented thinking, and a collaborative approach. Provide direct support to families who are accessing or are interested in accessing the OAP by helping families: - Understand and make informed choices about their service options in the OAP. - Make informed choices on how to receive funding. - Find and select qualified service providers. - Feel supported in connecting to available resources and services in their local communities. Key Responsibilities - Educate families on all relevant details about the program and ensure that they have a complete understanding of the options and services available to them - Communicate with families in person or on the phone to educate them about the program, to review funding options and guidelines, to provide information about other services and supports - Ensure the “no wrong door” approach to families coming into the OAP through our services and seamlessly working with our inter-agency partners - Ensure that applicant information in the database is current and accurate - Remain knowledgeable and informed on the various program offerings with community partners within your region (Foundational Family Service, Priority Pathways, and more) - Support families to locate qualified, experienced and trained local service providers and refer families to the OAP Provider List to aid in their provider selection as required - Supporting families’ informed choices about next steps for Core Clinical Services - Be the main point of contact for an assigned caseload of families - Support families to locate qualified, experienced and trained local service providers - Develop collaborative relationships and network with related service providers to strengthen external partnerships to help inform families and connect them to programs, services, and resources available in their local communities - Strengthen the capacities of applicants and communities to value and support Autistic Children and Youth by respecting their strengths, competencies, expertise, resilience, and capacities as well as by fostering their inclusion, self-development, and participation within communities Along with, Supporting the organization’s operational goals including other aspects of the business. Skills, Knowledge and Expertise - Diploma or Bachelor's Degree in a relevant field with a minimum of 3 years of experience in human services, social services, or a clinically related discipline, which includes providing support to families of children with ASD and/or developmental disabilities. An equivalent combination of education and similar experience will be considered. - Strong commitment to a family-centered and person-directed approach to support. - Flexibility in engaging with families and adept at navigating challenging conversations with compassion and empathy. - Proven experience working with children and youth on the autism spectrum and their families. - Sound understanding of the challenges faced by individuals with autism, intellectual or developmental disabilities throughout their life course. - Excellent critical thinking skills. - Proficient in conducting interviews and assessments. - Ability to communicate effectively with families using family-friendly language, while also understanding clinical terminology used by other providers. - General knowledge of typical child development. - Thorough understanding of the developmental services sector and familiarity with community-based resources. - Fluency in written and oral French is strongly preferred. Additional languages and experience working with Indigenous families are considered assets. - Demonstrates sound professional judgment and problem-solving skills. - Ability to effectively manage multiple priorities while exhibiting flexibility and accountability. - Proficiency in various computer programs, including database management, email, Microsoft Office applications, and familiarity with social media and other technology tools and approaches. - Detail-oriented with the ability to accomplish administrative tasks in a fast-paced environment with tight deadlines. - Up-to-date police reference check.

• Actively monitor and engage with customer reviews, comments, mentions (and more) across different platforms, with strong judgment, context awareness, and the right brand tone, while providing clear and helpful responses about the client’s products. • Respond to potential customers via public responses, chat, email, direct messages, and app store review sections. • Quickly identify trends or issues within customer communications (whether text, memes, or media) and stay updated on current social media and app store lingo and share them with the team. • Moderate reviews and comments on the client’s apps and platforms, ensuring content adheres to brand guidelines and policies. • Analyze user feedback to make informed decisions about moderating or escalating issues in a timely manner. • Work closely with the client to ensure their app communities are safe and align with brand values and user guidelines. • Maintain regular communication with your manager to address questions, resolve issues, and provide updates. • Addresses public and private customer care issues across social • Contributing to consistent quality across shifts (tone, accuracy, decision-making)

We are currently seeking reliable and detail-oriented individuals to join our team as Remote Customer Support & Scheduling Coordinators. In this role, you will help create a smooth and organized experience for clients by providing responsive support, coordinating schedules, and ensuring all details are handled accurately from start to finish. This fully remote position combines customer support with scheduling and coordination, making it ideal for someone who enjoys helping others, staying organized, and managing multiple moving parts in a structured environment. You will communicate directly with clients to answer questions, gather key information, coordinate availability, and provide updates throughout the process. Your ability to stay organized and follow through will help ensure all scheduling timelines, confirmations, and records are accurate and up to date. Training and ongoing support are provided to help you succeed in this role. What You'll Do: - Provide friendly, professional support to clients via email and online platforms - Coordinate schedules, appointments, and service requests - Gather and organize client details to ensure accurate scheduling - Monitor requests and follow up to keep everything on track - Maintain clear, accurate, and up-to-date records in internal systems - Communicate updates to ensure clients are informed throughout the process - Support overall workflow to keep operations running smoothly What We're Looking For: - Strong communication and customer service skills - Excellent organizational skills and attention to detail - Ability to work independently in a remote environment - Comfortable using online systems, scheduling tools, and digital platforms - Reliable, professional, and proactive with follow-through - Ability to manage multiple tasks and prioritize effectively What You'll Get: - 100% remote, work-from-home flexibility - Flexible scheduling options - Structured onboarding and guided training - Ongoing support and access to team resources - Opportunity to build valuable coordination and client service skills - Supportive and collaborative team environment Requirements: - Must have access to a computer and reliable internet - Must be authorized to work in the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions