Care Coordinator - Family Support Department: Serefin Health Employment Type: Full Time Location: Remote Compensation: $60,000 - $65,000 / year Description During the transition and program changes in the new Ontario Autism Program (OAP), parents/caregivers will require essential support and guidance. AccessOAP, as a crucial partner, will directly assist families by providing comprehensive information, orientation, and practical assistance to access the newly available supports, pathways, and programs. Moreover, AccessOAP will work closely with families to determine their child/youth's strengths, needs, and priority goals, utilizing a well-defined process. This dynamic role necessitates individuals who possess creativity, flexibility, solution-oriented thinking, and a collaborative approach. Provide direct support to families who are accessing or are interested in accessing the OAP by helping families: - Understand and make informed choices about their service options in the OAP. - Make informed choices on how to receive funding. - Find and select qualified service providers. - Feel supported in connecting to available resources and services in their local communities. Key Responsibilities - Educate families on all relevant details about the program and ensure that they have a complete understanding of the options and services available to them - Communicate with families in person or on the phone to educate them about the program, to review funding options and guidelines, to provide information about other services and supports - Ensure the “no wrong door” approach to families coming into the OAP through our services and seamlessly working with our inter-agency partners - Ensure that applicant information in the database is current and accurate - Remain knowledgeable and informed on the various program offerings with community partners within your region (Foundational Family Service, Priority Pathways, and more) - Support families to locate qualified, experienced and trained local service providers and refer families to the OAP Provider List to aid in their provider selection as required - Supporting families’ informed choices about next steps for Core Clinical Services - Be the main point of contact for an assigned caseload of families - Support families to locate qualified, experienced and trained local service providers - Develop collaborative relationships and network with related service providers to strengthen external partnerships to help inform families and connect them to programs, services, and resources available in their local communities - Strengthen the capacities of applicants and communities to value and support Autistic Children and Youth by respecting their strengths, competencies, expertise, resilience, and capacities as well as by fostering their inclusion, self-development, and participation within communities Along with, Supporting the organization’s operational goals including other aspects of the business. Skills, Knowledge and Expertise - Diploma or Bachelor's Degree in a relevant field with a minimum of 3 years of experience in human services, social services, or a clinically related discipline, which includes providing support to families of children with ASD and/or developmental disabilities. An equivalent combination of education and similar experience will be considered. - Strong commitment to a family-centered and person-directed approach to support. - Flexibility in engaging with families and adept at navigating challenging conversations with compassion and empathy. - Proven experience working with children and youth on the autism spectrum and their families. - Sound understanding of the challenges faced by individuals with autism, intellectual or developmental disabilities throughout their life course. - Excellent critical thinking skills. - Proficient in conducting interviews and assessments. - Ability to communicate effectively with families using family-friendly language, while also understanding clinical terminology used by other providers. - General knowledge of typical child development. - Thorough understanding of the developmental services sector and familiarity with community-based resources. - Fluency in written and oral French is strongly preferred. Additional languages and experience working with Indigenous families are considered assets. - Demonstrates sound professional judgment and problem-solving skills. - Ability to effectively manage multiple priorities while exhibiting flexibility and accountability. - Proficiency in various computer programs, including database management, email, Microsoft Office applications, and familiarity with social media and other technology tools and approaches. - Detail-oriented with the ability to accomplish administrative tasks in a fast-paced environment with tight deadlines. - Up-to-date police reference check.

• Actively monitor and engage with customer reviews, comments, mentions (and more) across different platforms, with strong judgment, context awareness, and the right brand tone, while providing clear and helpful responses about the client’s products. • Respond to potential customers via public responses, chat, email, direct messages, and app store review sections. • Quickly identify trends or issues within customer communications (whether text, memes, or media) and stay updated on current social media and app store lingo and share them with the team. • Moderate reviews and comments on the client’s apps and platforms, ensuring content adheres to brand guidelines and policies. • Analyze user feedback to make informed decisions about moderating or escalating issues in a timely manner. • Work closely with the client to ensure their app communities are safe and align with brand values and user guidelines. • Maintain regular communication with your manager to address questions, resolve issues, and provide updates. • Addresses public and private customer care issues across social • Contributing to consistent quality across shifts (tone, accuracy, decision-making)

We are currently seeking reliable and detail-oriented individuals to join our team as Remote Customer Support & Scheduling Coordinators. In this role, you will help create a smooth and organized experience for clients by providing responsive support, coordinating schedules, and ensuring all details are handled accurately from start to finish. This fully remote position combines customer support with scheduling and coordination, making it ideal for someone who enjoys helping others, staying organized, and managing multiple moving parts in a structured environment. You will communicate directly with clients to answer questions, gather key information, coordinate availability, and provide updates throughout the process. Your ability to stay organized and follow through will help ensure all scheduling timelines, confirmations, and records are accurate and up to date. Training and ongoing support are provided to help you succeed in this role. What You'll Do: - Provide friendly, professional support to clients via email and online platforms - Coordinate schedules, appointments, and service requests - Gather and organize client details to ensure accurate scheduling - Monitor requests and follow up to keep everything on track - Maintain clear, accurate, and up-to-date records in internal systems - Communicate updates to ensure clients are informed throughout the process - Support overall workflow to keep operations running smoothly What We're Looking For: - Strong communication and customer service skills - Excellent organizational skills and attention to detail - Ability to work independently in a remote environment - Comfortable using online systems, scheduling tools, and digital platforms - Reliable, professional, and proactive with follow-through - Ability to manage multiple tasks and prioritize effectively What You'll Get: - 100% remote, work-from-home flexibility - Flexible scheduling options - Structured onboarding and guided training - Ongoing support and access to team resources - Opportunity to build valuable coordination and client service skills - Supportive and collaborative team environment Requirements: - Must have access to a computer and reliable internet - Must be authorized to work in the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions

Company Description Customer Service | Social Media | Community Manager | Portugal | Remote | Global team | Portuguese BE PART OF OUR GLOBAL TEAM AND MAKE AN IMPACT HERE AT BRICKBRANDS! BrickBrands is a fast-growing company offering a lot of opportunities and valuable learning experiences that open doors for talented individuals to be a part of our global team. We embrace and promote diversity and inclusivity, the first step in building better relationships and conversations. Thus BrickBrands is always on the lookout for self-starters with the passion to excel and to join us in our mission: Create opportunities for brands and communities to speak. As part of a fast-paced environment, the need for additional resources appears constantly. Therefore we aim to build a pool of talented individuals and have our very own ongoing recruitment. Searching for individuals who are highly interested in social media, marketing, and customer experience to be a part of the global environment and learn the BrickBrands Way. Job Description Summary of the Role As a Customer Service Agent, you will be the front line of communication between brands and their customers across multiple digital platforms. A key part of this role is handling high volumes of customer comments & reviews, including negative and critical feedback. You should be comfortable navigating sensitive situations, responding with empathy, and protecting the brand’s voice and reputation. This role requires someone who is proactive, resourceful, and confident working independently. You will be expected to seek out information, use available materials, and ask the right questions when needed to ensure accurate and thoughtful responses. Here’s What You Will Do: - Actively monitor and engage with customer reviews, comments, mentions (and more) across different platforms, with strong judgment, context awareness, and the right brand tone, while providing clear and helpful responses about the client’s products. - Respond to potential customers via public responses, chat, email, direct messages, and app store review sections. - Quickly identify trends or issues within customer communications (whether text, memes, or media) and stay updated on current social media and app store lingo and share them with the team. - Moderate reviews and comments on the client’s apps and platforms, ensuring content adheres to brand guidelines and policies. - Analyze user feedback to make informed decisions about moderating or escalating issues in a timely manner. - Work closely with the client to ensure their app communities are safe and align with brand values and user guidelines. - Maintain regular communication with your manager to address questions, resolve issues, and provide updates. - Addresses public and private customer care issues across social - Contributing to consistent quality across shifts (tone, accuracy, decision-making) Qualifications Here’s What You Will Need: - A High School Diploma or equivalent - A personal PC/laptop with a working webcam - A good working home environment with a stable internet connection - 2+ years of experience in social care, community management, CX support, or digital customer service - Fluent in English both written and oral - Strong verbal communication & writing skills (friendly, clear, and socially native) - General knowledge and interest in various social media platforms - Experience as a content moderator / engaging in all social media platforms is a plus! - The ability to work an 8-hour shift, on a rotating schedule - Calm under pressure and confident in high-visibility comment sections - Organized, accountable, and consistent Nice to Have: - Familiarity with creative or technical digital products (design, photo/video editing, productivity tools, generative AI tools) - Experience working within a CRM, or social tools such as Sprout, Sprinklr etc. - Experience supporting subscription-based or SaaS products Additional Information The Perks BrickBrands Offers: - 100% Remote position - Continuous learning experience & career growth opportunities - Offers competitive compensation based on location market rates - A great opportunity to work with some of the world’s coolest and most innovative brands - A welcoming environment where even your feedback and suggestions are all being taken into consideration - Enjoy working in a diverse & global team environment - BrickBrands team members come from different backgrounds Interested to work in a Customer Service role with a global team that fosters collaboration and support and an opportunity to learn more about social media? Kindly submit your CV in English