This is a high-travel remote position that will be covering a large multi-state territory in the Western half of the US. Patient Access Liaison About Krystal Bio: At Krystal Biotech, we bring together the brightest and most eager minds to relentlessly pursue the discovery, development, manufacturing, and commercialization of genetic medicines to treat diseases with high unmet medical needs. Founded in 2016, Krystal is distinguished in three powerful ways: science and technology using our patented gene therapy platform, innovative manufacturing supported by our commercial scale facilities, and a unique commercialization model that focuses on the patient’s end to end experience. Krystal received U.S. FDA approval for the first and only redosable gene therapy treatment, VYJUVEK®, for the treatment of Dystrophic Epidermolysis Bullosa (DEB). Krystal continues to leverage our proprietary platform to rapidly advance a robust pipeline of investigational genetic medicines in respiratory, oncology, dermatology, and ophthalmology. Krystal is headquartered in Pittsburgh, PA which is home to our two state-of-the-art CGMP manufacturing facilities with teams around the world and satellite offices in Switzerland, Germany, and Japan. We are a company built and run by people who care, are fearless in the face of a challenge, love the work they do, and practice the highest level of scientific integrity. As we grow, we are seeking team members that embody these values. Job Description Summary: The Patient Access Liaison (PAL) is a field-based position that will provide product reimbursement, distribution, logistical, and other non-medical educational assistance to patients/caregivers as well as HCP office and site of care staff. The PAL will work with the patient and their health care providers to educate them on the requirements to gain access to therapy including information specific to prior authorization and appeals. The PAL will also work to maintain relationships with the patients and the office staff to support ongoing compliance with prescribed therapy, including as needed collaboration with specialty pharmacy and distributors. The PAL is a highly visible position and will have an assigned geographic region and requires strong teamwork to provide exceptional customer service to patients, caregivers, HCP staff as well as internal cross-functional teams. The Patient Access Liaisons must have experience in rare diseases including strong knowledge of reimbursement and distribution for buy & bill/medical benefit covered products. Responsibilities will include, but are not limited to, the following: - Support patients with accessing treatment by educating the patient & office staff about payer access & insurance processes, including specific payer requirements for authorization. - Assist patients & office staff with finding sites of care options closer to their home and options for home dosing. - Ability to navigate office and SOC staff to identify the appropriate personnel who support the patient with coverage and access needs. - Provide education on affordability assistance options including copay assistance, patient assistance programs (PAP), and other alternative options. - Provide non-medical, educational support including what to expect when initiating therapy. - Prepare patients and help coordinate the next appointment and treatment. - Develop trusted relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections. - Follow a planned educational and support program to support patients on therapy to optimize adherence to the prescribed therapy. - Provide proactive education to large centers, community prescribers and sites of care, product procurement options and associated billing and coding requirements for product and professional services. - Work compliantly within the Krystal patient CRM/Workflow system to document case progress, complete assigned tasks, and overall case management functions with PAL responsibilities. - Other duties as assigned Requirements and Preferred Qualifications: - BS/BA degree required - 5+ years of experience (Field-Based Preferred) in patient services, field reimbursement, biopharma sales or account management required with a minimum of 1 year working directly with patients/families providing education and access support. - Scientific background and ability to learn product and disease information. - Orphan or Rare disease experience working directly with patients/caregivers. - Familiarity with HIPAA guidelines and FDA regulations. - Ability to travel between 30%-50%. - Ability to handle difficult patient cases and resolve hurdles. - Ability to work in team environment and manage communication and provide appropriate leadership with internal team members, specialty pharmacy partners, and field sales. - Ability to respond immediately, when necessary (within 24 hours), to prevent lapses in treatment. - Previous experience with Patient Journey Navigator (PJN) preferred for patient services and case management workflow preferred.

Who We Are At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives. As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive. Why Join our Team At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply! We support our team with a competitive compensation and benefits package, including: - Hourly compensation between $20.50 - $21.35, PLUS an annual performance-based, discretionary incentive. - Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors. - Comprehensive health benefit options: Medical, dental, and vision coverage - 401(k) with competitive employer match - Company-paid life and disability insurance - Paid parental leave and wellbeing incentives - Generous paid time off, including volunteer time - Flexible spending accounts for healthcare and dependent care - Professional development opportunities and tuition reimbursement - Remote work flexibility (role-dependent) - Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued. At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time. What You Will Do - Essential Functions The Care Coordinator supports the chronic care management team by coordinating non‑clinical care activities, providing essential administrative support, and ensuring accurate documentation and communication to enable efficient, high‑quality, and patient‑centered care delivery. - Non‑Clinical Care Coordination & Patient Support - Coordinate non‑clinical components of patient care plans, including referrals, DME orders, appointment scheduling, and follow‑up activities. - Serve as a primary resource for patients and families for routine questions, ensuring timely escalation of clinical issues to the appropriate care team members. - Administrative & Operational Support for Care Delivery - Act as a first point of contact by managing incoming phone calls, faxes, and correspondence, and routing inquiries appropriately. - Provide administrative and workflow support to the care team and organization, including special projects and tasks that enhance program effectiveness and patient outcomes. - Data, Documentation & Records Management - Facilitate the receipt, organization, and reconciliation of external medical records critical to patient care. - Maintain accurate, timely data entry and documentation within the electronic health record (EHR) to support care coordination, compliance, and reporting requirements. Who You Are Required Qualifications: - Minimum of a High School diploma - Completion of a Medical Terminology course preferred - Medical office experience preferred - Five years of work experience preferred - Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen. Living our Values: - Serving everyone with compassion and leading with empathy. - Stepping up and creating value by taking charge and acting when there is an opportunity. - Adapting in a changing world by recognizing our responsibility to be agile and respond quickly. - Nurturing growth and belonging by respecting and celebrating everyone for who they are. Competencies - Exceptional verbal and written Communication skills - Understanding of medical terminology - Strong work history - Working knowledge of computers and ability to manage data within an electronic system Working Conditions: - High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required. - Frequent use of computer and phone systems - Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations. - Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary. - A quiet workspace with minimal background noise for calls. We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health. This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.

Job Summary The Occupational Therapist (OT), under the direction of the Manager of Rehabilitation, is responsible for completing professional activities that include assessment, treatment, report writing, communication with health care professionals and referral sources, team meetings and overall management of caseload. Areas of practice include Workplace Safety Insurance (WSIB), Auto Insurance, Vocational Rehab, Mental Health, Accessible Transit and Private services. Occupational Therapy services are carried out in client’s homes, communities, and worksites. Clinical Responsibilities: • Responsible for completing a variety of assessments such as OT In Home Assessments, Worksite Assessments, Ergonomic Assessments, Cognitive Assessments, Mental Health Assessments, Home Safety and Accessibility Assessments and Mobility Assessments. • Responsible for developing and implementing comprehensive treatment programs. • Responsible for delegating, training, and supervising Rehab Assistants when appropriate. • Responsible for maintaining accurate clinical records and completing comprehensive reports which include assessment results, client goals, treatment plan and client progress with treatment according to standards set by the College of Occupational Therapists of Ontario. • Collaborates with other members of the health team and referral sources as needed. Other Responsibilities • Registered and in good standing with the College of Occupational Therapists of Ontario • Maintains professional liability insurance • Participates in ongoing internal and/or external education activities • Adheres to Bayshore Therapy & Rehab Policies and Procedures • Participates in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System • Participates in proactive Health & Safety activities while performing all duties. Responsible for notifying immediate Supervisor of any Health & Safety risks or concerns. • Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel • Completes other tasks as requested Position: Independent Contractor - Hours will vary, depending on location; we are a diverse team, providing services in over 15 lines of business, with a team of fantastic Occupational Therapy leaders! If you are looking to build your skills, have amazing OT mentors and want to deliver services following best practices with resources at your fingertips, we would love to hear from you! Qualifications Education - Bachelor/Master’s degree in occupational therapy. Experience: Preference of at least two years providing Occupational Therapy. Looking for therapists who bring passion to their role, enthusiasm, willingness to explore diverse opportunities, and desire to make a difference to the clients they serve. Other skills such as mental health, accessibility and home safety skills, mobility/wheelchair assessments (ADP authorizers), vocational rehab, ergonomics, cognitive rehab, functional abilities evaluations and experience with complex injuries such as acquired brain injury and spinal cord injury are an asset. What you can expect: • Competitive pay rates based on years of experience • Flexible work hours: full time (depending on location), part time, or casual work to supplement your current employment • Virtual education meetings with guest speakers • Excellent mentoring and coaching from experienced managers

Description - External Job Summary The Occupational Therapist (OT), under the direction of the Manager of Rehabilitation, is responsible for completing professional activities that include assessment, treatment, report writing, communication with health care professionals and referral sources, team meetings and overall management of caseload. Areas of practice include Workplace Safety Insurance (WSIB), Auto Insurance, Vocational Rehab, Mental Health, Accessible Transit and Private services. Occupational Therapy services are carried out in client’s homes, communities, and worksites. Clinical Responsibilities: • Responsible for completing a variety of assessments such as OT In Home Assessments, Worksite Assessments, Ergonomic Assessments, Cognitive Assessments, Mental Health Assessments, Home Safety and Accessibility Assessments and Mobility Assessments. • Responsible for developing and implementing comprehensive treatment programs. • Responsible for delegating, training, and supervising Rehab Assistants when appropriate. • Responsible for maintaining accurate clinical records and completing comprehensive reports which include assessment results, client goals, treatment plan and client progress with treatment according to standards set by the College of Occupational Therapists of Ontario. • Collaborates with other members of the health team and referral sources as needed. Other Responsibilities • Registered and in good standing with the College of Occupational Therapists of Ontario • Maintains professional liability insurance • Participates in ongoing internal and/or external education activities • Adheres to Bayshore Therapy & Rehab Policies and Procedures • Participates in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System • Participates in proactive Health & Safety activities while performing all duties. Responsible for notifying immediate Supervisor of any Health & Safety risks or concerns. • Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel • Completes other tasks as requested Position: Independent Contractor - Hours will vary, depending on location; we are a diverse team, providing services in over 15 lines of business, with a team of fantastic Occupational Therapy leaders! If you are looking to build your skills, have amazing OT mentors and want to deliver services following best practices with resources at your fingertips, we would love to hear from you! Qualifications - External Qualifications Education - Bachelor/Master’s degree in occupational therapy. Experience: Preference of at least two years providing Occupational Therapy. Looking for therapists who bring passion to their role, enthusiasm, willingness to explore diverse opportunities, and desire to make a difference to the clients they serve. Other skills such as mental health, accessibility and home safety skills, mobility/wheelchair assessments (ADP authorizers), vocational rehab, ergonomics, cognitive rehab, functional abilities evaluations and experience with complex injuries such as acquired brain injury and spinal cord injury are an asset. What you can expect: • Competitive pay rates based on years of experience • Flexible work hours: full time (depending on location), part time, or casual work to supplement your current employment • Virtual education meetings with guest speakers • Excellent mentoring and coaching from experienced managers