• Collaborate with a small disciplinary team comprised of a psychiatric physician, RN Director, and medical office coordinator providing services to the senior population • Use evidenced based therapeutic approaches and develop, personalize, and update treatment plans with your team • Provide compliant documentation based on Medicare guidelines within a designated time-frame • Our main focus is utilizing group therapy but also include: Individual sessions Family therapy (as needed) • Assist with local community education • Other duties as assigned

Position Summary: The Complex Rehab Patient Care Coordinator is a sales-oriented role focused on initiating client interactions, developing sales opportunities, and maintaining ongoing relationships with clients regarding Complex Rehabilitation Technology (CRT) products and services. This position serves as a liaison between manufacturers, physicians, clinicians, families, and internal teams to guide leads through the provision process from evaluation to delivery. Interactions are primarily handled via phone, email, and other electronic communications. A successful coordinator triages consumer leads, identifies opportunities to cross-sell additional medical devices and services, schedules evaluations, collects and reviews documentation, and ensures compliance with payer guidelines to achieve increased sales, profitability, and client satisfaction. While core responsibilities center on CRT, the role may involve coordination for related products such as chairs, lifts, hospital beds, overlays, or other programs, depending on client needs and business priorities. Company Description: At all levels, working at National Seating & Mobility provides the opportunity to directly impact our clients’ lives by restoring their mobility and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities and by leveraging technology we create mobility solutions that are as unique as our clients’ needs. Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company-paid Long Term Disability, and tuition reimbursement. Duties and Responsibilities / Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Lead Generation and Intake & Screening: Contact current and prospective clients through phone calls, emails, and other methods to gather information, qualify needs, and screen referrals. Verify health benefits, coverage policies, and referral information; initiate client records in the system. Introduce NSM as the service partner, educate on next steps, and use questionnaires or consultative skills to uncover opportunities for additional products or services. - Sales and Cross-Selling: Engage with clients to explain benefits of preventative maintenance, product replacement, upgrades, or additional purchases (which could include, but are not limited to, push campaigns for chairs, lifts, hospital beds, overlays, and other defined programs). Identify and develop new sales opportunities to enhance client mobility solutions. - Documentation Management: Collect, review, and ensure medical documentation (e.g., prescriptions, clinical notes, letters of medical necessity) meets payer-specific requirements. Coordinate with clinical staff, physicians, and funding teams for corrections, additional information, or to overcome insurance pends/denials. Assist in evaluating documentation sufficiency for prior authorizations. - Customer Service and Satisfaction: Provide timely updates to clients and caregivers on claim status, order progress, and any delays. Respond to requests professionally and urgently, resolving issues with a focus on overcoming barriers to provision. Remain knowledgeable on NSM’s CRT products, industry developments, and payer guidelines. - Coordination & Communication: Work closely with internal teams (e.g., CCS teams, funding teams, CRT and Home Access Management) to open and communicate new work orders, facilitate messages, campaigns, and offerings. Serve as a liaison between manufacturers, clients, families, ATPs (Assistive Technology Professionals), therapists, and physicians. Schedule CRT product evaluations (which may include free assessments), follow-ups, and support documentation gathering and claim processing. - Reporting and Collaboration: Keep management informed of activities through timely reports. Collaborate on new initiatives, campaigns, or offerings to support client needs. Work Environment: This role operates in a professional office or remote work-from-home environment, adhering to policies for HIPAA confidentiality, KPI goals (e.g., call volume and appointment setting), and productivity. It routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets, fax machines, Microsoft Office (including Excel and Teams), and data entry systems. Extensive travel may be required to new or existing locations as business needs arise, though this is not always applicable. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties, the employee is regularly required to talk or hear, sit, and use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms. Reasonable accommodations may be made for individuals with disabilities. Competencies: - Excellent interpersonal and customer service skills - Strong communication proficiency (verbal and written, including multi-media) - Computer and technology proficiency (e.g., Microsoft Office, Excel, Teams, data entry systems) - Initiative/results-driven approach - Organizational and time management skills - Customer/client focus - Problem-solving and critical thinking - High level of professionalism, confidentiality, and ability to communicate positively in challenging situations - Team-oriented with the ability to work independently - Analytic skills for evaluating documentation and payer guidelines - Funding or insurance experience a plus Required Education and Experience: - Minimum: High School Diploma or G.E.D.; Associate’s Degree (2-year) preferred - Minimum of 2 years of experience in healthcare, DME (Durable Medical Equipment), insurance medical coding/documentation, or related sales/customer service roles - Backgrounds such as Physical Therapy Assistants, Certified Occupational Therapy Assistants, or Speech Language Pathologists are highly desired, though not required Other Duties: This job description in no way states or implies that these are the only duties to be performed by this employee. They will be required to follow any other instructions and perform any other duties requested by their supervisor. Individuals are expected to maintain a professional work environment at all times, focusing on abilities and leveraging technology to create unique mobility solutions that impact clients’ lives positively.

Make an Impact on our Geriatric Community Our team is growing, and we’re looking for top caliber Physical Therapist Assistants to join us in Catonsville and the surrounding area. This position is 100% house calls. We’re FOX Rehabilitation, a multi-state, professional private practice of independent Physical Therapist Assistants who visit patients and provide evidence-based geriatric care. We’re committed to supporting a diverse, inclusive, and equitable culture where everyone is welcomed and given access to our many professional growth opportunities. If you want an autonomous Physical Therapist Assistant career and to help older adults become stronger and live better longer on your own schedule, then you’d make a great addition to our team. As a valued FOX clinician, you will be paid for hours worked with the opportunity for benefits depending on your caseload. Who we’re looking for: You’re positive, compassionate, respectful, and hard-working with the desire to proactively develop your craft to achieve clinical excellence. You’re reliable, accountable, and respond to every challenge with solutions, rather than excuses. You thrive in an autonomous setting and meet expectations for scheduling and caseload management. You seize every opportunity to feed the “fire in your belly” with our unlimited continuing education credits. What you’ll do: - Provide Geriatric House Calls™ to older adults - Deliver proactive and evidence-based therapy to older adults What you’ll get: - Flexible schedule created by you - Professional growth opportunities - Comprehensive health insurance - Overtime options - Educational programs What you’ll need: - Valid Physical Therapist Assistant license in the state(s) of practice, or eligibility to apply - Degree from an accredited physical therapy assistant program - Basic computer literacy skills - Current CPR certification - Integrity, compassion, and enthusiasm Contact FOX Now! Madison Blair, Clinical Career Specialist madison.blair@foxrehab.org (856) 816-2510 You can also text FOX to 609-853-5114 to learn more! #LI-MW1 Fox Rehabilitation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #foxassistants In Maryland, the standard base pay range for this role is $21.63 - $31.25 an hour with an opportunity to earn more.

Rural Psychiatry Associates is seeking a Manager of Patient Care Services. This leadership role is responsible for overseeing nursing operations, managing patient access services, supervising direct patient care staff, and ensuring adherence to organizational policies and procedures. The ideal candidate will bring strong clinical expertise, leadership ability, and a commitment to high-quality patient care. Essential Responsibilities: - Provide leadership and oversight for the nursing team to ensure efficient, patient-centered care - Support and guide direct patient care staff, focusing on performance development, training, and continuous improvement to maintain high standards of patient care - Monitor compliance with internal policies, clinical protocols, and regulatory requirements - Collaborate with senior leadership, supervisors, and managers to evaluate and enhance workflows and patient care processes - Serve as a clinical resource for staff and assist in addressing patient care needs - Participate in quality assurance activities and support continuous improvement initiatives - Oversee staffing and daily operational functions of department needs to maintain service quality and access - Ensure accurate documentation and support readiness for audits and inspections Qualifications: - Current licensure as a Registered Nurse (RN), or ability to obtain licensure by date of hire, in all states where RPA practices is preferred but not required - Minimum of 5 years of clinical experience; Psych experience desirable - Minimum of 3 years of supervisory or management experience - Consistently leads by example with a strong understanding of clinical operations, patient access processes, and healthcare compliance standards - Strong leadership, communication, and interpersonal skills - Ability to manage multiple priorities in a fast-paced healthcare environment - Proficient in electronic health records (EHR), medical systems, and general office software. Compensation and Benefits: Rural Psychiatry Associates offers a competitive compensation package and comprehensive benefits, including: - Medical, Dental, and Vision Insurance - Long and Short-Term Disability - Life Insurance - 401(k) Retirement Plan - Paid Holidays and Generous Paid Time Off Rural Psychiatry Associates is a leading provider of outpatient mental health services across multiple states. We are committed to delivering high-quality care through primarily telemedicine services. If you are a registered nurse with a passion for leadership and patient care, we encourage you to apply.