Job Title: Outbound/Inbound Call Center Agent – Donations Campaign Location: Remote Employment Type:Full-time About Us: Phil-Am Insurance & Precision Partners is dedicated to assisting our clients to exceed their commitments in various verticals and campaigns, providing excellent service and sales performance on a consistent basis. Our team works together to make a difference, and we’re seeking passionate, motivated individuals to join our contact center team to help us reach our corporate goals. Position Summary: As a Contact Center Agent for our donations campaign, you will be a voice for our organization, connecting with potential donors to share the mission of our clients and encourage financial support. This role requires excellent communication skills, a persuasive and empathetic approach, and a strong commitment to achieving campaign goals. Responsibilities: - Make outbound calls, sms, email, and chats to prospective donors using provided scripts and guidelines. - Clearly and effectively communicate the purpose of the campaign and the impact of donations. - Build rapport with donors, answer questions, and address concerns professionally. - Maintain accurate records of donor interactions and contributions in the CRM system. - Achieve or exceed daily and weekly call and fundraising targets. - Handle rejection gracefully while staying motivated and positive. - Collaborate with team members and participate in training sessions to improve techniques and performance. - Update donor data and act as a retention specialist to retain giving. Qualifications: - Previous experience in sales, fundraising, customer service, or a contact center environment is a plus. - Strong verbal communication and active listening skills. - Ability to handle high call volumes while maintaining a positive attitude. - Persuasive, empathetic, and able to connect with a diverse audience. - Basic computer skills and familiarity with CRM systems. - Goal-oriented and self-motivated to meet and exceed targets. - High school diploma or equivalent required. - Ability to work with little to no supervision, a self-starter mentality. What We Offer: - Competitive hourly pay. - Paid training to ensure your success. - Opportunities for growth within the organization. - A supportive team environment dedicated to making a difference. Schedule: Currently this role will have a Monday - Friday schedule, with hours ranging from 8am to 6pm cst.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote Customer Service Representative – Puerto Rico Must be proficient in English. Must reside in Puerto Rico to be considered. Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client’s customers. With paid training, competitive pay at $11/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day. What We Offer: - Work From Home - Full-Time Employment: Reliable schedule and stability. - Competitive Pay: $11/hour starting on day one. - Pay is $11/hour which may be below your state's minimum wage. Please take tis into consideration when applying. - Night differential: +10% of base rate over all hours worked Monday-Sunday between 6:00PM to 6:00AM AST. - This is not a specific overnight shift, the differential applies to hours you work that fall within that time window, based on your assigned schedule. - Weekend Day Differential: $1.00 extra per hour worked on Saturdays and Sundays from 6:00AM to 6:00PM AST. - Paid Training: Get the training you need to excel. - Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics. - Career Growth: Opportunities to advance your career in a supportive, innovative environment. - Full Benefits: Comprehensive benefit options and a great work environment that values your success.  What You'll Do: - Efficiently manage a high volume of inbound calls in a fast-paced environment. - Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. - Assist cardholders with inquiries regarding transactions and account statuses. - Listen actively to understand customer needs and offer clear, accurate information. - Process transactions efficiently via web-based applications and handle research requests with precision. - Maintain in-depth knowledge of company and client programs, policies, and technology. - Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. - Support team operations during peak times or absences to help maintain seamless service.  What We’re Looking For: - An effective communicator who can clearly explain complex information. - A dedicated professional with a strong work ethic and problem-solving skills. - A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. - Ready to commit to 100% attendance during our three-to-five-week paid training period.  Requirements: - Must be at least 18 years old and possess a High School Diploma or equivalent. - Must have 6 months of Customer Service, Call Center or Dispatch experience. - Proficient in English. - Complete a background check, credit check, and security fingerprinting. - Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs. - Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. - Equipment: The company will provide all necessary computer equipment - Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 10 Mbps download. - Reside in Puerto Rico with legal authorization to work permanently in the United States.  Preferred Qualification: - 1+ years of previous call center experience  Take the next step in your career and join a team that values quality service and continuous growth. Apply today to become a vital part of our customer service team in Guaynabo!  Looking for more information? We’re happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It’s a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you. Landing Page: About Call Center Representative Role  Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $11.00 per hour. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

• Oversee daily operations, performance, and development of the VCS team • Ensure every family interaction is handled with the highest level of care • Maintain strong discipline around metrics, quality control, and operational efficiency • Actively participate in inbound calls and demonstrate best-in-class communication • Establish, monitor, and report on key KPIs relating to call metrics and family satisfaction • Ensure smooth coordination between VCS and Medical teams

Contact Center Representative Full-Time | $18/hour Schedule: Monday–Friday, 8:00 AM – 5:00 PM CST Location: Remote About DxTx DxTx Pain & Spine is a physician-aligned partner organization dedicated to elevating pain and spine practices nationwide. We combine strong operational support with clinical autonomy, partnering with independent, award-winning physicians while preserving each practice’s identity and decision-making freedom. The Opportunity As a Contact Center Representative, you’ll be the first point of connection for prospective patients seeking care. You’ll guide individuals through scheduling and education, helping them take the next step toward treatment. What You’ll Do Patient Communication & Support - Respond to patient inquiries via phone, assessing needs and answering general questions about treatment options - Provide timely, high-quality customer service in every interaction - Maintain strict confidentiality of patient information Scheduling & Coordination - Register and schedule new patients for clinics and surgery centers - Send appropriate materials prior to initial appointments - Manage appointment changes, including cancellations, rescheduling, and confirmations Operations & Process Adherence - Follow established policies and procedures to maintain efficient operations - Accurately document and manage patient interactions Marketing Support & Outreach - Make outbound calls to warm leads who have requested information or scheduling - Educate prospective patients on treatment options - Support and provide feedback on marketing initiatives as a creative contributor You’ll Thrive in This Role If You… - Bring a positive, upbeat energy and can convey it effectively over the phone - Enjoy helping people and creating a welcoming first impression - Are highly organized and able to manage multiple tasks efficiently - Communicate clearly and confidently with a wide range of individuals - Are service-oriented and skilled at resolving questions or concerns - Thrive in a structured, remote work environment Qualifications - Education & Experience - High school diploma or GED required - At least one (1) year of customer interaction or customer support experience (phone or face-to-face) strongly preferred - Healthcare and/or contact center experience preferred Skills & Abilities - Excellent verbal and written communication skills - Strong interpersonal and customer service skills - Proficiency in Microsoft Office Suite or related software - Strong organizational skills and attention to detail - Ability to resolve customer concerns effectively - Strong computer skills with the ability to learn new systems - Knowledge of medical terminology and office ethics preferred - Understanding of patient confidentiality requirements Benefits We Offer - Health, Dental & Vision Insurance - Accident and Life/AD&D Insurance - Short- and Long-Term Disability - Emergency Travel Assistance Program - ID Theft Protection Services - LifeMart Employee Discount Program - Health Savings Account (HSA) - Health Management Tools - Paid Time Off (PTO) - Company Paid Holidays - Paternal Leave - 401(k) Retirement Plan - Remote Stipend - Travel Reimbursement - Continuing Education Reimbursement - Bonusly (employee recognition platform) - DailyPay (on-demand pay access) Ready to Make a Meaningful First Impression? If you're passionate about helping others, delivering exceptional service, and being part of a mission-driven team, this is your moment—apply today. An Equal Opportunity Employer We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.