• Oversee daily operations, performance, and development of the VCS team • Ensure every family interaction is handled with the highest level of care • Maintain strong discipline around metrics, quality control, and operational efficiency • Actively participate in inbound calls and demonstrate best-in-class communication • Establish, monitor, and report on key KPIs relating to call metrics and family satisfaction • Ensure smooth coordination between VCS and Medical teams

Contact Center Representative Full-Time | $18/hour Schedule: Monday–Friday, 8:00 AM – 5:00 PM CST Location: Remote About DxTx DxTx Pain & Spine is a physician-aligned partner organization dedicated to elevating pain and spine practices nationwide. We combine strong operational support with clinical autonomy, partnering with independent, award-winning physicians while preserving each practice’s identity and decision-making freedom. The Opportunity As a Contact Center Representative, you’ll be the first point of connection for prospective patients seeking care. You’ll guide individuals through scheduling and education, helping them take the next step toward treatment. What You’ll Do Patient Communication & Support - Respond to patient inquiries via phone, assessing needs and answering general questions about treatment options - Provide timely, high-quality customer service in every interaction - Maintain strict confidentiality of patient information Scheduling & Coordination - Register and schedule new patients for clinics and surgery centers - Send appropriate materials prior to initial appointments - Manage appointment changes, including cancellations, rescheduling, and confirmations Operations & Process Adherence - Follow established policies and procedures to maintain efficient operations - Accurately document and manage patient interactions Marketing Support & Outreach - Make outbound calls to warm leads who have requested information or scheduling - Educate prospective patients on treatment options - Support and provide feedback on marketing initiatives as a creative contributor You’ll Thrive in This Role If You… - Bring a positive, upbeat energy and can convey it effectively over the phone - Enjoy helping people and creating a welcoming first impression - Are highly organized and able to manage multiple tasks efficiently - Communicate clearly and confidently with a wide range of individuals - Are service-oriented and skilled at resolving questions or concerns - Thrive in a structured, remote work environment Qualifications - Education & Experience - High school diploma or GED required - At least one (1) year of customer interaction or customer support experience (phone or face-to-face) strongly preferred - Healthcare and/or contact center experience preferred Skills & Abilities - Excellent verbal and written communication skills - Strong interpersonal and customer service skills - Proficiency in Microsoft Office Suite or related software - Strong organizational skills and attention to detail - Ability to resolve customer concerns effectively - Strong computer skills with the ability to learn new systems - Knowledge of medical terminology and office ethics preferred - Understanding of patient confidentiality requirements Benefits We Offer - Health, Dental & Vision Insurance - Accident and Life/AD&D Insurance - Short- and Long-Term Disability - Emergency Travel Assistance Program - ID Theft Protection Services - LifeMart Employee Discount Program - Health Savings Account (HSA) - Health Management Tools - Paid Time Off (PTO) - Company Paid Holidays - Paternal Leave - 401(k) Retirement Plan - Remote Stipend - Travel Reimbursement - Continuing Education Reimbursement - Bonusly (employee recognition platform) - DailyPay (on-demand pay access) Ready to Make a Meaningful First Impression? If you're passionate about helping others, delivering exceptional service, and being part of a mission-driven team, this is your moment—apply today. An Equal Opportunity Employer We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Additional Information About the Role BJC Commons Additional Preferred Requirements - Remote Monday -Friday, but training will be on-site for 7 weeks at the Commons. - No weekends or Holidays - All Patient Registration Overview BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice. BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development. BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country. Preferred Qualifications Role Purpose The Patient Access Representative is often the first point of contact for our patients and therefore must represent BJC with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, vision, values, and BJC service standards. The Patient Access Representative will facilitate all components of the patients' entrance into any BJC facility. This position will require a high level of emotional intelligence, professionalism and ability to make a personal connection. The patient experiences vary broadly based on their medical needs and acuity. This position highly impacts the ability to maximize the level of reimbursements and prevention of denials by accurate collection of demographics and insurance information, benefit verification and point of service collection. Selecting the correct patient from the master person index (MPI) is critical to patient safety. This team member must possess a friendly demeanor, exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state, and accreditation agencies. Responsibilities - Utilize critical thinking skills to problem solve a variety of situations, anticipating patients' needs and being able to respond to them. Communicate in a professional, positive, and patient-focused manner with all patients, families, and co-workers whether in-person, over the computer or by phone. This responsibility is critical to ensure positive patient experience, maximize reimbursements, and minimize denials and avoidable write-offs, and ensuring that we are maintaining the integrity of the patients clinical, financial, and billing record by correctly selecting the precise Master Patient Index (MPI). - The responsibilities of this position include hospital registration and scheduling within multiple BJC systems. Assures proper patient identification, registers, schedules, verifies insurance, scans and retrieves documents within multiple BJC systems. Validates that the order is complete, signed by the ordering provider, and the correct test is ordered. The attention to detail is essential to ensure accurate patient records. Strong communication skills are necessary in order to provide the patient with preparation instructions for each scheduled procedure, education on financial responsibilities and collection of applicable patient payments. - In order to comply with complex regulatory guidelines, must be able to understand, articulate and enforce hospital compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, JCAHO Requirements. Each patient completes HIPAA acknowledgement. - BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job. Minimum Requirements Education - High School Diploma or GED Experience - No Experience Preferred Requirements Education - Associate's Degree Experience - <2 years Supervisor Experience - No Experience Licenses & Certifications - CHAA Benefits and Legal Statement BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. - Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date - Disability insurance* paid for by BJC - Annual 4% BJC Automatic Retirement Contribution - 401(k) plan with BJC match - Tuition Assistance available on first day - BJC Institute for Learning and Development - Health Care and Dependent Care Flexible Spending Accounts - Paid Time Off benefit combines vacation, sick days, holidays and personal time - Adoption assistance To learn more, go to our Benefits Summary. *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

Company Description We are looking for a Global Mobility Agent to join our team as an independent contractor. Your mission is to own the relocation journey for talent moving to Spain, acting as the bridge between complex Spanish bureaucracy and a smooth "soft landing" for our clients. Jobbatical is using AI and automation to make the employee visa and relocation process faster and less expensive, so businesses can hire whoever they want, from wherever they want. Our team is on a mission to make moving to a new country as easy as booking a flight. The best way to do that is by making the hardest part of relocating to another country – immigration – ridiculously easy. Today, Jobbatical today is the go-to immigration and relocation partner for tech startups and traditional companies alike. We help clients like N26, Pipedrive, and Travelperk to relocate people to 30+ countries and are backed by some of the best investors in the world including Union Square Ventures, Inventure, Karma VC, Swiss Post Ventures, et al. Job Description As a Global Mobility Agent, you will independently manage relocation cases within Spain from start to finish. This is a high-impact role where your empathy and organizational skills directly affect someone’s new life chapter. - Case Management: Lead mobility cases within Spain, guiding clients through administrative processes (NIE/TIE), city registration (empadronamiento), and settlement. - Operational Support: Assist with our internal platform setup and contribute to making our relocation technology even smarter. - Coordination: Liaise with external partners and internal teams to ensure a seamless experience. - Knowledge Sharing: Work with our global team to share best practices on the Spanish administrative landscape. Qualifications We don’t require prior immigration experience—we will train you on the technicalities. What we do require is: - Language Mastery: Fluent, near-native Spanish (C2 level) is a mandatory. You must be comfortable navigating complex administrative conversations and written documents. - Spanish Context: While you may be based in India, you have a deep understanding of Spain's geography and public administration. Previous experience living or working in Spain is a significant advantage. - The Remote Mindset: You are a self-starter who thrives in an independent, remote-first environment. - Solution-Oriented: When a client hits a bureaucratic wall, you are the one who finds the door. - Tech-Fluent: You are comfortable using modern platforms and AI-driven tools. - Communication: High empathy and the ability to explain complex steps in simple, professional terms. Additional Information Why Join Jobbatical? We are a diverse and growing team of 40 people, currently delivering in-house immigration across Europe. Innovative Environment: Be part of a forward-thinking team that's redefining global mobility Growth Opportunities: Expand your skills and grow with a company that's scaling rapidly Impactful Work: Play a key role in shaping global mobility processes and contributing to our success You can learn more about the company and the team here: https://jobbatical.com/about Our offer to you includes: - Competitive compensation. - Flexible working hours and remote-first culture. - The opportunity to work with passionate professionals changing the world of immigration. - A diverse, international environment with high growth potential. We’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.