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Provider Relations Analyst

AnalystAnalystFull TimeRemoteMid LevelTeam 10,001+Since 1982H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

71 days ago

Salary

$24 - $36 / hour

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Provider Relations Analyst

The Cigna Group

• Manage and resolve internal service inquiries within required timeframes • Investigate and resolve provider service and quality complaints • Research complex or escalated issues and partner with internal and external teams for resolution • Identify trends, determine root causes, and recommend solutions to prevent repeat issues • Support provider education and service improvement efforts • Serve as a trusted point of contact and subject matter resource for PSU when needed

Job Requirements

  • High school diploma or GED required
  • 2+ years’ Cigna Customer Service experience with OneView highly preferred
  • Experience with claims, billing, or coding required
  • Strong problem-solving skills
  • Ability to work across multiple systems and partners
  • Excellent organization and time management skills
  • HMO experience preferred

Benefits

  • Health insurance
  • 401(k)
  • Company paid life insurance
  • Tuition reimbursement
  • Minimum of 18 days of paid time off per year
  • Paid holidays
  • Well-being and behavioral health programs

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