• Oversee the day-to-day operations and overall performance of the Client Support team. • Set clear expectations and ensure team members meet individual and departmental goals. • Own annual functional goals and strategic planning for Client Support. • Establish and maintain a planning cadence to track progress against annual goals. • Own workforce planning for the function, including capacity modeling and staffing plans. • Maintain budget awareness and cost discipline. • Make data-driven business decisions by analyzing trends across volume, backlog, SLA performance, quality, CSAT, and customer health. • Support hiring, onboarding, training, coaching, and mentoring team members. • Plan and schedule team coverage to ensure timely response to incoming client requests. • Provide hands-on support as needed to help the team resolve incoming requests and issues. • Conduct performance and quality reviews. • Collaborate with internal teams, partners, and clients to resolve escalated and critical issues. • Own customer success outcomes beyond ticket resolution.

Commercial Service Specialist This role will support and manage the day-to-day operations and service of commercial banking clients. Including, but not limited to; servicing of treasury products, loans, and deposits by handling client requests while working hand in hand with internal teams, including implementations, treasury team, and banking officers. As the primary contact, you will be a vital part of the client’s relationship to help deliver growth and opportunity by creating a trusting relationship. How you will spend your time: - Serve as primary point of contact for commercial clients via phone or email to support day-to-day servicing needs - Develop a relationship with the client proactively to identify solutions to problems and improve the client experience - Help to onboard new checking, savings, and CD accounts for clients - Understand the client’s expectations and needs to serve as the point person for all their banking needs - Respond with a sense of urgency to all internal and external client calls, questions and/or concerns - Work in collaboration with the Relationship Team while setting clear expectations regarding deliverables and due dates - Ensure The Unparallelled Customer Experience (TUCE) through quality service and coordination of client needs with other functions as needed and serve as liaison for client - Provide client point of contact for day-to-day banking needs, questions, research, etc. - Manage resolution of client needs by identifying and coordinating appropriate bank resources by partnering with internal departments to ensure client needs are met and problems are followed through to resolution - Identify opportunities proactively for clients to self-serve We are excited to talk to you if you have: - High school education or equivalent and 3+ years proven customer service experience OR any combination of education and experience that would provide an equivalent background preferably in banking or financial services - Excellent professional verbal and written communication skills - Flexibility and ability to multi-task in a fast-paced environment with quick turnaround requests - Strong organizational skills - Attention to detail - Effective time management skills - Disciplined self-motivation - Resolution-based problem solving abilities - Ability to work independently as well as in team environments - Good interpersonal and networking skills to work with other internal areas Compensation Range: $51,480.00 - $99,330.00 The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information. UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. Are you ready to be part of something more? You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard. UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to talentacquisition@umb.com to let us know the nature of your request. If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.

We're looking for a highly organized Sales and Client Support Specialist to join a growing e-commerce and distribution business. This is a client-facing role that blends administrative support, sales enablement, and direct communication with clients and resellers through phone, video, and written channels. You will handle essential day-to-day tasks including quotes, CRM updates, reseller merchandising, and data reporting while also serving as a professional point of contact for clients and partners. If you are proactive, dependable, comfortable on a call with a client, and able to manage multiple systems without needing step-by-step direction, this role is a strong fit. Why You'll Want to Join - You will be paid in USD (bi-monthly: every 15th and 30th) - Paid Time Off in accordance with company policy - Observance of Holidays per company guidelines - 100% remote setup so you can work wherever you're most productive - Exposure to CRM tools, PIM platforms, and Amazon reporting workflows - Supportive, process-driven team with clear systems and defined expectations What You'll Work On Client Communication and Relationship Support - Serve as a professional point of contact for clients and resellers through phone, video, and written communication - Handle inbound and outbound client communications with clarity, warmth, and professionalism - Follow up with clients and partners on open items, quotes, and pending decisions - Represent the sales team externally when needed, ensuring every client interaction reflects the brand standard Sales and Administrative Support - Process product quotes with Territory Managers and Resellers - Perform data entry for merchandising resellers with a high standard of accuracy - Update internal systems including CRM and sales and commission databases - Assist with lead generation using Bond Finder and related tools - Organize, download, and distribute reports across Amazon and internal analytics platforms Sales Enablement - Maintain and update the Product Information Management system including product images, assets, and outputs - Manage reseller content setup and updates across platforms such as Essendant and Grainger - Track and report on reseller scorecards and surface insights to internal teams - Support project management tasks using ClickUp or similar tools - Draft and refine Standard Operating Procedures as needed - Support ad hoc management-directed projects as they arise Marketing and Outreach Support - Schedule and post approved content on social media platforms - Track, follow up on, and report on outreach email campaigns What You Bring - Excellent written and spoken English communication skills - Strong attention to detail: accuracy and consistency are non-negotiable in this role - Proficiency with Microsoft 365 including Teams, SharePoint, Excel, and related tools - Highly dependable, proactive, and adaptable to established systems and workflows - Comfortable communicating with clients and partners via phone, video, and written channels in a professional, confident manner - Availability to work Monday through Friday, 9 AM to 6 PM EST with occasional weekend support as needed Nice to Have - Familiarity with CRM systems, Adobe Creative Suite, or PIM platforms - Prior experience supporting sales, operations, or e-commerce teams - Experience with Amazon Seller Central or distribution-focused reporting tools How to Apply Please include: - Your updated resume - A short Loom video (1 to 2 minutes) introducing yourself and describing your experience in admin or sales support roles Only candidates who submit a Loom video will be moved to the next step of the hiring process. If you are consistent, organized, and take pride in keeping operations running smoothly behind the scenes, this role gives you the structure, the systems, and the team to do your best work every day. Application Process Overview Our comprehensive selection process ensures we find the right fit for both you and our clients: - Initial Application - Submit your application and complete our prequalifying questions - Video Introduction - Record an video introduction to showcase your communication skills and work experience - Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable) - Recruitment Interview - Initial screening with our talent team - Executive Interview - Meet with senior leadership to discuss role alignment - Client Interview - Final interview with the client team you'd be supporting - Background & Reference Check - Professional reference verification - Job Offer - Successful candidates receive a formal offer to join the team Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.

We're looking for a highly organized Sales and Client Support Specialist to join a growing e-commerce and distribution business. This is a client-facing role that blends administrative support, sales enablement, and direct communication with clients and resellers through phone, video, and written channels. You will handle essential day-to-day tasks including quotes, CRM updates, reseller merchandising, and data reporting while also serving as a professional point of contact for clients and partners. If you are proactive, dependable, comfortable on a call with a client, and able to manage multiple systems without needing step-by-step direction, this role is a strong fit. Why You'll Want to Join - You will be paid in USD (bi-monthly: every 15th and 30th) - Paid Time Off in accordance with company policy - Observance of Holidays per company guidelines - 100% remote setup so you can work wherever you're most productive - Exposure to CRM tools, PIM platforms, and Amazon reporting workflows - Supportive, process-driven team with clear systems and defined expectations What You'll Work On Client Communication and Relationship Support - Serve as a professional point of contact for clients and resellers through phone, video, and written communication - Handle inbound and outbound client communications with clarity, warmth, and professionalism - Follow up with clients and partners on open items, quotes, and pending decisions - Represent the sales team externally when needed, ensuring every client interaction reflects the brand standard Sales and Administrative Support - Process product quotes with Territory Managers and Resellers - Perform data entry for merchandising resellers with a high standard of accuracy - Update internal systems including CRM and sales and commission databases - Assist with lead generation using Bond Finder and related tools - Organize, download, and distribute reports across Amazon and internal analytics platforms Sales Enablement - Maintain and update the Product Information Management system including product images, assets, and outputs - Manage reseller content setup and updates across platforms such as Essendant and Grainger - Track and report on reseller scorecards and surface insights to internal teams - Support project management tasks using ClickUp or similar tools - Draft and refine Standard Operating Procedures as needed - Support ad hoc management-directed projects as they arise Marketing and Outreach Support - Schedule and post approved content on social media platforms - Track, follow up on, and report on outreach email campaigns What You Bring - Excellent written and spoken English communication skills - Strong attention to detail: accuracy and consistency are non-negotiable in this role - Proficiency with Microsoft 365 including Teams, SharePoint, Excel, and related tools - Highly dependable, proactive, and adaptable to established systems and workflows - Comfortable communicating with clients and partners via phone, video, and written channels in a professional, confident manner - Availability to work Monday through Friday, 9 AM to 6 PM EST with occasional weekend support as needed Nice to Have - Familiarity with CRM systems, Adobe Creative Suite, or PIM platforms - Prior experience supporting sales, operations, or e-commerce teams - Experience with Amazon Seller Central or distribution-focused reporting tools How to Apply Please include: - Your updated resume - A short Loom video (1 to 2 minutes) introducing yourself and describing your experience in admin or sales support roles Only candidates who submit a Loom video will be moved to the next step of the hiring process. If you are consistent, organized, and take pride in keeping operations running smoothly behind the scenes, this role gives you the structure, the systems, and the team to do your best work every day. Application Process Overview Our comprehensive selection process ensures we find the right fit for both you and our clients: - Initial Application - Submit your application and complete our prequalifying questions - Video Introduction - Record an video introduction to showcase your communication skills and work experience - Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable) - Recruitment Interview - Initial screening with our talent team - Executive Interview - Meet with senior leadership to discuss role alignment - Client Interview - Final interview with the client team you'd be supporting - Background & Reference Check - Professional reference verification - Job Offer - Successful candidates receive a formal offer to join the team Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.