• Handle customer requests via Ticketing system or Email. • Monitor the Organisation Infrastructure and Applications via Monitoring Tools and Emails. • First level support to customer requests and acknowledge the request. • Escalate alarms and issues on time to the next level. • Report generation and updating to stakeholders of the organisation.

• 70% support our community and enterprise customers • 5% cross-team work (pairings, learnings, escalation management, etc.) • 10% self improvement (study, courses, tinkering with product) • 15% work on projects and initiatives

• Provide issue root cause analysis and resolution for the Epic Ambulatory application • Independently troubleshoot and restore routine and advanced technical service problems • Proactively monitor and perform preventative maintenance • Collaborate to identify root cause and escalate issues as necessary • Respond, resolve, and document service tickets in a timely manner according to service level agreements • Complete project tasks independently with little or no follow-up from Manager

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Work Shift: 10 Hours - Varied Shifts (United States of America) Scheduled Weekly Hours: 40 Salary Range: $53.00 - $87.50 Union Position: No Department Details Sanford Health is seeking a pharmacist to join our fast-paced after-hours remote pharmacy team, providing medication management support to more than 20 hospitals across South Dakota, Minnesota, and Iowa. Key responsibilities beyond traditional order verification include: clinical dosing and pharmacokinetic monitoring; drug information support for providers and care teams; collaborative medication therapy support across multiple hospitals. Shifts are primarily evenings/overnight in a 7-on 7-off rotation. Position based at a Sanford Pharmacy site in Aberdeen, SD, Watertown, SD, or Rapid City, SD. Summary Sanford Remote Pharmacy Program provides after hours coverage for 24 sites across South Dakota, Minnesota and Iowa. These individuals are based out of 3 different locations, offering the option to work from facilities in Aberdeen, Watertown and Rapid City SD. Candidates must reside in one of the three locations. Review prescriptions to assure accuracy, to ascertain the needed ingredients, and to evaluate their suitability. Provide information and advice regarding drug interactions, side effects, dosage, and proper medication storage. Job Description In a retail/community pharmacy setting, the Pharmacist reviews, interprets and dispenses both prescription and non-prescription medication to patients. The pharmacist takes an active role in responding to prescription issues and advising providers on the selection, dosage, interaction and side effects of medications. Counsels patients on the medication prescription including but not limited to: proper administration, possible side effects, expected response, storage and any other questions posed by the patient. Monitors the health and progress of patients in response to drug therapy. Must be able to learn and utilize new technology as the profession of pharmacy evolves. Provides oversight and clinical supervision for pharmacy series and pharmacy support personnel. In a medical center or institutional setting, the Pharmacist reviews and interprets provider orders, provides drug information, assists in problem solving, and provides other aspects of pharmaceutical care. Duties may consist of unit dose dispensing, IV Admixtures, outpatient prescriptions, navigating the electronic medical record, compounding, and working with automated dispensing devices. The Pharmacist utilizes appropriate age-related patient information to assess the pharmaceutical needs of patients, which may include provision of pharmaceutical care to neonatal, pediatric, adolescent, adult, and geriatric patients. The Pharmacist follows all established regulations and standards that govern the practice of pharmacy. May be required to act as a shift supervisor under direct or indirect supervision by department managers. Demonstrates good written and verbal communication skills. Must be able to learn and utilize new technology as the profession of pharmacy evolves. Provides oversight and clinical supervision for pharmacy services and pharmacy support personnel. Pharmacy services at Sanford Health may include involvement in acute care surgery, neurology, cardiology, pediatrics, oncology, infusion services, intensive care, general medicine, dialysis, transplant, antimicrobial stewardship, and medication reconciliation. May include decentralized clinical functions, such as direct patient interaction/interdisciplinary team rounding, chart reviews, customer or patient counseling, collecting accurate medication list. May also include centralized clinical functions, such as checking and dispensing medications and overseeing the clinical functions of the IV room. Qualifications In a retail/community pharmacy setting: Graduate of an accredited School of Pharmacy. Must have a thorough knowledge of drugs and their actions; knowledge of state and local regulations. In a medical center or institutional setting: Graduate of an accredited School of Pharmacy. Must have a thorough knowledge of drugs and their actions; knowledge of state and local regulations. Hospital experience or residency preferred. License must be in good standing by the State Board of Pharmacy in state(s) of practice and/or possess multi-state licensure privileges as required by position. Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.