Yo, Merlin: Want to sprinkle a little magic into our customer success center? Do you believe that people come first, and that great service is the key to success? If you’re nodding your head, then we should talk. We’ve got a cracking opportunity for you to join our team as a Customer Service Team Lead. Here’s the deal. We’re not your typical “call center”. We’re not interested in measuring our success by how quickly we can get people off the phone. We know that serving our customers with heart and soul is what sets us apart. That’s why we’re looking for someone who can help us take our customer success team to the next level.  As our Customer Service Team Lead, you’ll have the chance to lead the most caring group of people you’ll ever meet. And you’ll empower them to help, truly help, each caller - whether it takes six minutes or sixty! You’ll also be part of a fast-paced environment where the adrenaline is high and the work is never dull.  But it’s not just about the thrill of the job. We believe that supporting our clients on a daily basis is the key to success. That’s why we need someone who shares that belief and who is dedicated to helping people say ‘goodbye’ to the fear of bone loss This incredible career opportunity will give you ALL the feels…. At AlgaeCal, we’re driven by a single idea. To end the fear of bone loss. In the United States, an estimated 54 million people have crumbling bones. And they’re scared. Scared of fractures. Scared of breaks. And, most of all, scared of losing their independence.  The good news? AlgaeCal has the world’s only clinically-backed natural solution to this problem. We give hope to thousands of frightened people. If that excites you, you’ll find no better place to continue your career than at AlgaeCal.  This job might be for you if you’ve got… - 5+ amazing years under your belt in a Customer Service environment. - 2+ years in Customer Service management. You’ve got an enviable track record at getting the most out of your team and skyrocketing performance. - A yoda-like knowledge of CRM & Contact Center as a Solution (Talkdesk for example) and how to get the most out of these platforms.  - A solid track record of coaching and developing your team’s customer service & sales skills, driving CSAT, conversion rates and average order value  - The ability to identify areas of opportunity, develop a plan and implement to desired results - A MASSIVE heart. You’ll be leading some of the most empathetic, caring, and kind people that you’ll ever meet. So if you’re not a genuinely decent human being, this isn’t the job for you.   - A magnet-like ability to attract the very best players to join your team and retain them. What Will You Earn?  The salary for this position starts at $80,000 and can go up to $95,000 depending on your experience. If your salary expectations differ from this range, please let us know! Other Goodies - A generous healthcare package - Monthly team events and activities - Flexible Stat Holidays with the option to bank days for later use - Weekly team lunches - Hybrid work environment (we work from home 2 days a week, if you are Vancouver based) - Casual dress code - Incredible dog friendly, Yaletown office one block from SkyTrain - Professional Development: You’ll get the opportunity to attend professional development conferences or workshops that will enhance your skills, expand your network, and drive your career forward with our support! And of course, we’ll cover your fees, accommodation, travel, meals, and any related materials or resources. We think you should know: AlgaeCal is a hyper-growth company, which means that the role is always evolving as the company grows and expands. We are not a typical “transactional” thinking company. We are a heart based company built on values and where people come first. In order to be happy and successful here, you will need to have and demonstrate this mindset, work smart, hard and embrace everything that comes your way. Our Customer Success Centre operates in Pacific Standard Time and the working hours for this role are Monday - Friday, 8am - 4pm PST. How to apply  So, do you have what it takes to become the next member of team AlgaeCal? Job opportunities like this don’t come along often, and we’ve got a lot to offer our successful applicants. So, to make sure our future Customer Service Team Lead is the real-deal, will be a great fit, and will thrive at AlgaeCal, we ask a little more than your run-of-the-mill job application: If this sounds like a position for you, please respond to this advertisement with your resume and cover letter. Please, read carefully: 1. Write a cover letter addressing: - Why you're the best Customer Service Team Lead for this role. Give quantifiable examples of related achievements. - Describe why you fit perfectly with our values. Read them: here - What's the toughest challenge you’ve ever overcome in your life? How did you overcome it? - What are the last three books you’ve read? - What do you do for fun? 2. Explain what you’re doing now for a job: - If you don’t have one, explain why. - If you have one, explain why you’re looking elsewhere. 3. Upload your cover letter and resume: - Ensure that your cover letter and resume are saved and sent as one file. Yes, our hiring process is challenging, but it’s our way of selecting the best--and your way of ensuring your AlgaeCal teammates are tops. Click the “Apply Now” button on this page and upload your cover letter and resume. ***Note: Please include your cover letter WITH your resume in one document. Applications without a cover letter will not be read! We are looking to hire as soon as we find the right person, so act quickly and you can also expect a prompt response.

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. This is a remote position and the available hours are between 8:00am and 7:00pm CST, Monday - Friday. Position Purpose: Delivers education and information to members and/or providers on behalf of the customer service team to help inform them of the latest updates or changes made to products, gather information, and ensure a successful experience. Facilitates the reach outs via outbound calls to provide providers with timely, accurate, and personalized support. - Reaches out to members and/or providers for educational or informational purposes to help support solutions or concerns - Escalates calls in the event providers are unable to deliver solutions - Serves as the front-line support on various member and/or provider inquiries, requests, or concerns - Assists with sharing product awareness campaigns, policy changes, directory audits, monthly provider satisfaction surveys, and basic claims related outreach with providers - Maintains performance and quality standards based on established contact center metrics - Expands knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research (e.g., benefits eligibility) - Documents information including demographics, call summaries, and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications - Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance - Performs other duties as assigned - Complies with all policies and standards Education/Experience: Requires a High School diploma or GED. Requires 1 – 2 years of related experience. May require vocational or technical education in addition to prior work experience. Vocation or technical education may include additional on-the-job training or continuous learning education. Experience in a contact center environment preferred. Pay Range: $17.84 - $28.02 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Key Relationships: - Planning & Scheduling Supervisor - Planning & Scheduling Sr. Leader - Director Routing and Scheduling - VP Logistics - Branch Managers, Service Managers, and Technicians - Contact Center colleagues - North America Managers and Colleagues - Key customers - Strong relationships within customer organization and Field Job Summary: This role will utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations. They will perform data analysis of plans, resource availability and territory. This role will also maintain geographic codes, addresses and customer information and Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians. Key Performance Indicators: - Work Orders scheduled per day/month - 30 and 60 day completion rate - Planned Miles between Work Order Principal Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following: - Creates route plans using work order data and route analysis software - Communicates routes within assigned territory to service personnel - Summarizes and reviews plans daily with the Service Planning Supervisor - Creates summary reports daily and provides to supervisor - Performs other duties as assigned CANDIDATE SUMMARY Required Experience: - Advanced knowledge of Routing and Scheduling software systems - Advanced knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand - Verbal and written communication skills, including public speaking - Analytical skills and attention to detail - Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint) - Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations - Ability to manage multiple, repetitive tasks - Basic understanding of texting software or other forms of software needed to accomplish this objective - Ability to effectively interact with co-workers and the public - Basic knowledge of the company’s operating systems Required Leadership Traits and Characteristics: - Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required. - Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details. - Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders. Formal Education, Qualifications or Training: - High school diploma or (GED) or equivalent combination of education and/or experience in the service industry - 1-2 years of related experience as dispatcher and/or customer service agent Physical Demands and Working Conditions: The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to: - Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. - Sitting for long periods of time while using office equipment such as computers, phones and etc. - Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment. - Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment. Incumbent is required to have: - Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading. Incumbent will be subject to: - Inside working conditions: The change of building environment such as with or without air conditioning and heating. Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes:  Professional and Personal Growth - Multiple avenues to grow your career - Training and development programs available - Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more - Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Savings and Retirement - 401(k) retirement plan with company-matching contributions Work-Life Balance - Vacation days & sick days - Company-paid holidays & floating holidays - A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work.  Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Key Relationships: - Planning & Scheduling Supervisor - Planning & Scheduling Sr. Leader - Director Routing and Scheduling - VP Logistics - Branch Managers, Service Managers, and Technicians - Contact Center colleagues - North America Managers and Colleagues - Key customers - Strong relationships within customer organization and Field Job Summary: This role will utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations. They will perform data analysis of plans, resource availability and territory. This role will also maintain geographic codes, addresses and customer information and Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians. Key Performance Indicators: - Work Orders scheduled per day/month - 30 and 60 day completion rate - Planned Miles between Work Order Principal Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following: - Creates route plans using work order data and route analysis software - Communicates routes within assigned territory to service personnel - Summarizes and reviews plans daily with the Service Planning Supervisor - Creates summary reports daily and provides to supervisor - Performs other duties as assigned CANDIDATE SUMMARY Required Experience: - Advanced knowledge of Routing and Scheduling software systems - Advanced knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand - Verbal and written communication skills, including public speaking - Analytical skills and attention to detail - Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint) - Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations - Ability to manage multiple, repetitive tasks - Basic understanding of texting software or other forms of software needed to accomplish this objective - Ability to effectively interact with co-workers and the public - Basic knowledge of the company’s operating systems Required Leadership Traits and Characteristics: - Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required. - Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details. - Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders. Formal Education, Qualifications or Training: - High school diploma or (GED) or equivalent combination of education and/or experience in the service industry - 1-2 years of related experience as dispatcher and/or customer service agent Physical Demands and Working Conditions: The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to: - Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. - Sitting for long periods of time while using office equipment such as computers, phones and etc. - Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment. - Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment. Incumbent is required to have: - Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading. Incumbent will be subject to: - Inside working conditions: The change of building environment such as with or without air conditioning and heating. Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes:  Professional and Personal Growth - Multiple avenues to grow your career - Training and development programs available - Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more - Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Savings and Retirement - 401(k) retirement plan with company-matching contributions Work-Life Balance - Vacation days & sick days - Company-paid holidays & floating holidays - A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work.  Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.