What you'll do Key Responsibilities Client-Facing Product & Functional Support - Provide first-level support for our regulatory reporting solutions in the SupTech product stream by addressing client inquiries related to data handling, reporting outcomes, and regulatory interpretation. - Troubleshoot functional and configuration-related issues, analyze data discrepancies, and review product behavior to identify and resolve client problems. - Act as the first point of contact for incoming support requests through our ticketing system and communication channels. - Ensure clear, consistent, and professional communication with clients throughout the support process. - Collaborate with second-level support, product, and development teams to escalate and resolve more complex issues. Issue Triage & Collaboration - Collect relevant background and contextual information to enable efficient troubleshooting and resolution. - Escalate unresolved issues with full documentation and contextual insights for faster triage. - Track escalations and ensure timely feedback to clients, maintaining high service standards. - Monitor recurring issues and proactively share insights with product and support leadership. Process Improvement & Knowledge Sharing - Contribute to internal knowledge bases and documentation to support team learning and onboarding. - Participate in continuous improvement of support workflows, tools, and documentation standards. - Engage in team handovers and share learnings with global support peers to ensure service continuity. Why we should decide on you Qualifications - If required, 1–2 years of experience in product or application support, client service, or financial/regulatory operations. - Understanding offinancial regulatory reporting workflows (e.g., data validation, config analysis). - Strong analytical and problem-solving skills with the ability to communicate clearly to both technical and non-technical users. - Fluent in English/Polish, both written and verbal. - Comfortable working in a fast-paced, cross-functional, and international team environment. - Willingness to participate in on-call shifts for critical incident resolution if required. Key Attributes - Service-oriented mindset with a structured and proactive approach to problem-solving. - Interest in regulatory frameworks and enthusiasm for learning new domain concepts. - Reliable and collaborative team player who thrives in a distributed work model. - Strong attention to detail and willingness to take ownership of issues and client satisfaction. Why you should decide on us - We promote remote working and flexible working hours to create a positive work-life balance - We provide you with the opportunity to take on responsibility and participate in international projects - We offer numerous individual and wide-ranging training opportunities, in addition to our buddy-program - We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries, and transparent communication across all levels - Together we're better - meet your colleagues at our numerous team events - We care about body and soul, we offer you numerous benefits such as meal vouchers, free drinks, and of course (mental) health initiatives

Join our dedicated team at a leading Medical Marijuana Clinic as a Live Chat Support Clerk. In this vital role, you will be the first point of contact for clients seeking guidance and support in their health, wellness, and fitness journey. Your ability to provide timely, accurate, and compassionate assistance through live chat will enhance patient experience and foster trust in our services. This position offers an exciting opportunity to contribute to a growing industry focused on improving quality of life through medical cannabis, all while sharpening your communication and problem-solving skills in a dynamic, patient-centered environment. Key Objectives - Deliver exceptional live chat support to patients and prospective clients in a professional and empathetic manner. - Provide clear and accurate information regarding clinic services, products, and general inquiries. - Assist in scheduling appointments and directing clients to appropriate resources within the clinic. - Maintain detailed and confidential records of all interactions in compliance with regulatory standards. Responsibilities - Respond promptly and professionally to incoming live chat inquiries, ensuring a positive patient experience. - Address questions related to medical marijuana treatments, clinic policies, and wellness programs. - Identify and escalate complex issues to the appropriate clinical or administrative team members. - Manage multiple chat conversations efficiently while maintaining accuracy and attention to detail. - Document patient interactions and update client records accurately within the clinic’s database. - Collaborate with team members to improve communication protocols and patient support strategies. - Stay informed about industry trends, legal regulations, and product updates to provide current and compliant information. Qualifications & Skills - High school diploma or equivalent; additional education in healthcare, customer service, or related fields is a plus. - Proven experience in live chat support, customer service, or a similar role, preferably within healthcare or wellness sectors. - Excellent written communication skills with a strong command of English (US). - Ability to handle sensitive information with discretion and maintain patient confidentiality. - Strong multitasking skills and the ability to work efficiently in a fast-paced environment. - Basic knowledge of medical marijuana and wellness-related terminology is preferred but not required. - Comfortable using chat platforms, CRM software, and Microsoft Office Suite. - Empathetic, patient-focused mindset with a commitment to delivering outstanding service. Benefits - Competitive salary with opportunities for growth and advancement. - Comprehensive health and wellness benefits package. - Flexible work schedule and remote work options. - Access to ongoing training and professional development in the medical marijuana and wellness industry. - Supportive and inclusive workplace culture committed to employee well-being. - Opportunity to make a meaningful impact in patients’ health and quality of life.

Employment: Remote Contractor Company Base: US Hours of Work: GY, 40hrs/week Location: PH - Permanent WFH Workstation: Equipment Provided Benefits: - Competitive Salary (USD Based) - Permanent WFH - Professional Growth and Training - Supportive Work Environment GENERAL DESCRIPTION Service Desk Coordinators play a critical role in providing excellent customer service and helping coordinate incoming support tickets, monitoring service level agreements (SLAs) and tech dispatches. The Service Desk Coordinator is passionate about building relationships, problem solving, and working across teams within NetCov to provide an exceptional experience for our client. RESPONSIBILITIES AND DUTIES - Manage incoming support requests via phone, email, and ticketing system. - Prioritize and assign tickets to appropriate technicians based on skillset and urgency. - Monitor ticket resolution times and ensure adherence to SLAs. - Track and report on key performance indicators (KPIs) related to help desk performance. - Help the Service Desk Manager by assisting with tech workload assignments to make sure they have a balanced ticket count across the team. - Participate in daily and weekly recurring team huddles, raising up any trends / concerns / roadblocks. - Coordinate field tech dispatches, validating onsite times and hardware needed. - Cover across as a backup resource for Team Leads and other management rolls when required. - Ensure that all customer inquiries and complaints are addressed promptly and professionally. - Build and maintain positive relationships with end-users. - Ensure NetCov has updated customer documentation needed to provide best-in-class support. - Works closely with the Team Leads, Service Desk Coordinators and Manager to stay ahead of client trends and team metrics. - Helps oversee the effective resolution of incidents and problems, ensuring timely escalation and follow-up. - Perform additional tasks and responsibilities as assigned by your manager, which may include duties not explicitly outlined in this job description, in alignment with the overall needs of NetCov operations. - Participate in the Client Service Desk queue by answering calls within designated windows and providing support as needed. - Leverage dashboarding tools to track daily and weekly metrics. Highlight and escalate challenges related to identified critical support KPIs to dedicated Team Lead and Service Desk Manager. SPECIFIC SKILLS - Technical knowledge of current IT infrastructures including standard client/server models, network topologies, Windows and Mac OS, network protocols, virtualization, cloud systems and security - Proficiency with Microsoft server and client OS, Active Directory, DNS, DHCP, Exchange/Office365, printing and Microsoft Office - Knowledge of LAN/WAN connectivity designs, firewalls, switching and wireless. SOFT SKILLS - Excellent verbal and written communication abilities - Active listening skills to fully understand client issues and concerns - High attention to detail to ensure accurate record-keeping ADDITIONAL COMMENTS Role Logistics - This is a full-time position - Days and hours of work will include 5 days with 9 hour shifts. The assigned scheduled shift will be agreed upon between Sec Ops Manager and InfoSec Analyst. Preferred to have the following experience: - Associates Degree in Information Technology, Computer Science, Network Administration or related business field is highly desirable. - 3 years of relevant IT experience as either a Help Desk Analyst, Desktop Administrator, - IT Specialist or similar position. - Industry certifications (e.g., CompTIA A+, Network+, Security+, Amazon AWS, Microsoft Azure, Microsoft MCP, Cisco CCNA or similar) are highly desirable. - A people person who is an effective communicator - Shows an interest in learning new materials and staying abreast of latest technical information; quickly learns new information. -

Join us at Ventura TRAVEL – a group of specialized travel brands that unleash the adventurer in every person! Do you love ensuring every detail is taken care of so travelers can fully enjoy their adventures? As a Customer Service Specialist at Ventura TRAVEL, you’ll be the go-to person who prepares our customers for their journeys and supports them if anything unexpected comes up. If you thrive on organization, empathy, and problem-solving, this role is your chance to shine. At Ventura TRAVEL, we offer authentic, interactive, and innovative travel experiences. We truly want our travelers to soak in the enriching culture and stunning beauty of the country while engaging in fun group activities with the locals. Come join us and be a part of something truly special! Ventura TRAVEL was ranked #14 in the list of Germany’s Best Employers 2024 by ZEIT (a leading national newspaper) and Kununu (Germany’s top employer review platform), out of thousands of rated companies.Read more here (in German). On daily basis, you will - Service as the primary contact for travelers prior to departure. - Communicate with travelers by email and phone in a helpful and friendly manner. - Achieve monthly and quarterly customer satisfaction goals. - Prepare travelers for their upcoming trip in a video meeting. - Ensure that all travel documents are thorough, complete and accurate. - Organize transfers, flights and additional service to ensure every detail is arranged. - Address passenger emergencies during trips and assist with claims processing afterward. - Use AI tools to save time and improve how you work. The basics you bring along - At least 2 years of customer service experience with strong and proven results. - You bring strong attention to detail and ensure accuracy at every step. - You stay calm and focused, even in emergencies or stressful situations. - You think creatively and always keep the traveler's needs front and center. - You use digital tools to work smarter, not harder – and are open to new ones. - You’re a team player and communicate clearly and respectfully. - You speak and write French fluently, and are confident in English as well. - You are willing to take on emergency shifts (24/7) during travel seasons. You can impress us even more with - Experience in the travel industry. - Familiarity with digital tools like CRMs or booking platforms. - Experience working with different types of clients. What we promise you - Freedom to be creative in achieving results. - International & friendly working environment. - Quarterly Social Days and Team Events. - Work out of other offices in the Ventura network around the world. - Opportunity to constantly learn and grow. - We care about the well-being of your employees (regular O3, satisfaction surveys etc.) - Yearly 2-week offsite. - Participation in the overall company's profits. - Visit our Career Page to get more insights into our office life. Confidentiality & Diversity Applications at Ventura TRAVEL are treated with strict confidentiality. We use a professional HR-Software that only grants access to your applications to HR, the Recruiting Manager, and the interviewers. It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.