• Lead end-to-end project management for broadband infrastructure initiatives, including: - Network buildouts and installations - Ring collapses - Network enhancements and upgrades • Partner closely with cross-functional teams including: - Inside Plant (ISP) - Implementation teams - Field Operations - Optical Network teams • Represent the Enterprise Engineering team, ensuring alignment on project goals and execution steps • Facilitate project planning sessions, status meetings, and executive updates • Track and report on project progress, risks, dependencies, and milestones • Develop and maintain project documentation, including presentations and status decks • Drive accountability across teams to ensure timely delivery of project objectives • Quickly adapt to and adopt new tools and processes as client systems evolve

The ideal candidate will possess strong leadership skills, a solid understanding of Proactive Resolution processes, and a passion for driving continuous improvement. As a Team Leader, you will be responsible for managing a team of error handling specialists, POS Conversions, Error Resolution, Pricing Discrepancy processes overseeing shift rosters, providing coaching and training, documenting processes, analyzing data, and driving process improvement and automation initiatives. Key Responsibilities: - Leadership and Team Management: Provide guidance, and mentorship to the error handling and proactive resolution team. Coach team members to ensure they have the necessary skills and knowledge to deliver exceptional support experiences. Foster a positive and collaborative work environment that encourages teamwork and professional growth. Develop and maintain shift rosters to ensure adequate coverage and optimal utilization of resources. - Process Optimization: Lead efforts to optimize Error Handling and Proactive resolution processes and workflows, focusing on improving error rate, reducing pricing discrepancies. Identify opportunities for automation and efficiency improvements to streamline operations. - Quality Assurance: Implement and maintain quality to ensure consistency and accuracy in order error resolutions. Perform Quality Assurance to measure the performance of the team and provide timely feedback. - Documentation: Document error handling processes, procedures, and best practices to ensure consistency and knowledge transfer. - Workflow Management: Efficiently manage the workflow within the Error Handling department, including providing a real-time resolution to the order errors, proactively reducing the order errors and reviewing the pricing discrepancies in the orders received.  - Training and Development: Assist in developing and delivering training programs for Error Handling staff. Provide ongoing support and guidance to ensure team members have the necessary skills and knowledge to provide exceptional service. - Data Analysis and Reporting: Utilize data analytics tools to analyze order error metrics and derive actionable insights. Generate regular reports on key performance indicators, such as order error volume, order pricing discrepancy, and Error Rate. Use findings to drive continuous improvement initiatives. Work on ad hoc requirements. - Cross-functional collaboration: Collaborate with other departments, such as product development, and Customer Support to communicate order errors, and insights. Work closely with cross-functional teams to address order issues and proactive resolutions to drive product improvements.

• Owns the overall scope, schedule, risk assessment of program implementations • Ensures on time and on budget delivery • Collaborates with cross-departmental stakeholders to ensure milestones are met by keeping team focused and accountable • Builds strong relationships with external stakeholders through clear, concise, and consistent communication • Understanding and ability to communicate technical details to both clients and internal stakeholders • Collect project assets and information from end users and cross functional teams to upload/configure into systems accurately and timely • Identifies, recommends, and creates process documentation for internal resources and end users • Organize, execute and recap internal meetings and client conversations to set action items and upcoming deliverables • Communicates project status to upper management on a regular weekly cadence • Relies on extensive experience and judgment to plan and accomplish goals • Develops solutions to a variety of problems of moderate scope and complexity; refers to policies and best practices for guidance

About us Accenture Industry X, part of Accenture, helps businesses thrive in the digital era by combining data and digital capabilities. Join us to experience how we deliver 360 value and collaborate with exceptional people, cutting-edge technology, and leading companies across various industries, making a significant impact worldwide. As a Scheduler, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. You will leverage standard tools, methodologies, and processes to plan, monitor, and control project performance and service level agreements (SLAs). Acting as a Subject Matter Expert (SME), you will collaborate across teams, guide decision-making, and ensure successful project delivery. Key Responsibilities - Develop and implement project control processes to ensure efficient and timely project delivery - Create, maintain, and monitor project schedules using advanced tools and methodologies - Analyze project data to identify trends, risks, and opportunities, providing actionable insights - Ensure adherence to SLAs, project timelines, and quality standards - Collaborate with cross-functional teams to optimize project performance and delivery outcomes - Lead project management and scheduling initiatives across multiple teams - Support strategic decision-making by providing accurate reporting and analytics - Act as an SME, guiding team members and contributing to key project decisions - Provide solutions to complex project challenges across teams What you need to succeed: - Excellent communication skills - Strong proficiency in English and German B2/C1 (mandatory) - Advanced proficiency in Capital Project Controls & Analytics - Advanced proficiency in Oracle Primavera P6 - Strong knowledge of Project Management Basics - Advanced understanding of Transmission and Distribution Fundamentals - Solid experience in Program & Project Management (recommended advanced level) - Analytical thinking and data-driven decision-making - Leadership and team collaboration - Problem-solving across multiple teams and functions - Strong organizational and planning skills - Ability to manage multiple priorities in a dynamic environment Nice to have - Experience with analytics and reporting tools - Background in large-scale infrastructure or energy projects - Experience working in cross-functional and international teams About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.