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Zelh logo
Zelh

Simplifying Staffing Solutions #IT #Outsourcing #Consulting

Track & Trace Operator

OperationsOperationsFull TimeRemoteMid LevelTeam 201-500Since 2017H1B No SponsorCompany SiteLinkedIn

Location

Finland + 1 moreAll locations: Finland | Serbia

Posted

65 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Track & Trace Operator

Zelh

About us: Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy! At this point, Zelh is looking for a Track and Trace Operator for the logistics platform for the built world. Responsibilities: - Track all active shipments from pickup through delivery using transportation management systems (TMS), carrier portals, and direct communication with drivers. - Proactively identify potential delays or service issues and communicate updates to internal teams and customers in real time. - Maintain accurate and up-to-date tracking notes in the system for each load. - Serve as the primary point of contact for status updates and exception handling. - Coordinate with carriers to ensure on-time pickups, deliveries, and updates on transit progress. - Escalate service failures and delays to appropriate internal mgmt and assist in resolution. - Support after-hours or weekend coverage on a rotational basis, if applicable. - Collaborate with dispatchers, account managers, and customer service teams to ensure visibility and reliability across all shipments. - Prepare and distribute daily or weekly tracking reports to management and clients, as needed. Working conditions: - Working schedule: Mon - Fri 7 am - 6 pm CST - Competitive Salary in USD - Remote mode of work - 10+ business days of paid time off - Team building and corporate events - Equipment provided - A supportive team - 1+ years of experience in the customer support field - English level - upper-intermediate or higher - Ability to work in a high-stress/paced environment - Outstanding organizational and coordination abilities - Excellent communication and interpersonal skills - Experience in Customer Support will be appreciated - PC proficient (Microsoft Office preferred) - Excellent problem-solving abilities

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