• Creation of new reports and KPIs • Modification and correction of discrepancies in existing reports • Preparation of presentations for internal and external clients • Analysis of generated information and identification/flagging of operational deviations • Management of Quality Assistants • Comparison of monitoring results with operational performance • Provide input to improve the quality of telephone service • Participation in special projects related to the activities • Monitoring the consistency of information in the monitoring database • Providing feedback to Quality Assistants and Quality Monitors

• Learn and work with the team to support institutional clients' acquisitions, asset management and lending needs for their commercial real estate portfolios. • Preparing accurate analysis or portions of appraisal reports using the latest market information obtained from various internal/external partners. • Extensive senior co‐worker collaboration is anticipated. • Developing cash flow projections to be used in the appraisal and managed services process, using industry standard software such as Argus Enterprise or other appropriate software. • Conducting research and collecting data from both internal database and third party sources with respect to market rental rates, comparable building transactions and general market knowledge. • Ensuring data collected as part of on‐going assignments is entered accurately into the company database in a timely fashion. • Continuously upgrading the level of knowledge regarding market and industry trends. • Accurately completing time sheets on a daily basis ensuring non-billable time and recoverable expenses are clearly outlined.

• Support leaders with daily tasks and requests • Ensure compliance with municipal and state tax obligations in accordance with applicable legislation • Liaise with tax authorities for inquiries, resolution of outstanding issues, and problem solving • Interpret legislation and provide guidance to the team • Provide technical support to internal departments • Support audits and inspections by supplying required documents and information • Propose process improvements in coordination with the IT area • Stay up to date on legal and regulatory changes • Train new team members • Organize digital files and perform related duties as needed

• Support leaders with day-to-day tasks, ensuring compliance with municipal and state tax obligations in accordance with current legislation. • Liaise with tax authorities for inquiries, regularization of outstanding issues and problem resolution; interpret legislation and provide guidance to the team. • Provide technical support to internal departments, support audits and inspections by supplying documents and information, and propose process improvements in coordination with IT. • Stay up to date on legal changes, train new employees, organize digital files, and perform related activities as required by the department.