Drive customer success by building strong relationships, ensuring effective onboarding, identifying growth opportunities, and promoting product adoption while advocating for customer needs within the organization.

• Manage named accounts accountable for engagement and satisfaction over the lifetime of the customer. • Establish key relationships within the customer, ensuring regular check-ins to understand, and address promptly, client needs and concerns. • Develop strong relationships with key buyers and influencers in customer accounts and leverage these during the lifetime of the customer. • Partner with the customer to build a joint plan for success, maintaining a detailed understanding of customer’s business to achieve high levels of customer satisfaction, engagement, adoption of Sophos technology. • Deliver an outstanding customer experience to support our brand promise of delivering superior cybersecurity outcomes and to facilitate the cross sell and upsell of services and products • Monitor customer analytics and KPIs to reinforce the value of the customer solution and identify areas to improve customer experience and optimize the solution. • Conduct regular business reviews, clearly articulating the specific value Sophos’ services are delivering to the customer and progress on specific customer milestones and goals. • Coordinate activities of associated roles across onboarding, sales, product operations, services, and renewals to ensure smooth handoffs and optimal customer experience. • Sustain business growth and profitability by maximizing value, driving usage, adoption, upselling services, and reducing churn. • Act as an escalation point for high-impact customer issues when necessary, ensuring appropriate teams within Sophos are engaged for quick resolution. • Work within the wider CSM team to implement scalable programs and process improvements to drive efficiency of internal customer success processes and improve customer experience. • Must be willing to travel

Description Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency and the candidate must live within commutable distance (50 miles or less) of the assigned territory. Domestic travel will be 90% percent within assigned territory The selected candidate will assume territorial responsibility of Columbia, SC. About the Team At General Motors and OnStar , we are redefining what it means to feel safe, connected, and confident on every journey. As GM's tech ingredient brand, OnStar delivers safety, convenience, entertainment, and Super Cruise services - making every drive better when it's connected by OnStar . Better Never Stops is more than a tagline; it's our promise to customers, dealers, and each other. As we accelerate services subscription growth , we are building experiences that turn every vehicle into a connected platform for safety, productivity, and delight. Our vision is to empower customers and employees, keep it simple, earn trust every day, and lead the industry into the future as a world-class services team. If you are energized by change, inspired by technology, and passionate about helping others succeed, this role puts you at the center of that transformation. The Role: As a District Manager, OnStar & Loyalty , you are the primary advocate and trusted advisor for OnStar and GM's broader software and subscription portfolio across your assigned dealerships. You will own dealer relationships within your territory, spending time in-store and in-market to help teams unlock the full value of Connected by OnStar services for every customer. You will partner with dealer owners, managers, sales consultants, and service advisors to bring OnStar Services, My GM Rewards, and the GM Rewards Credit Card to life - from first introduction to everyday use - and ensure customers experience the safety, convenience, and loyalty benefits built into every GM vehicle. This is a field-based role that requires regular travel to dealerships across your District. In this role, you will be a connector, coach, and catalyst for growth - helping dealers translate OnStar and loyalty strategies into consistent execution, using data, training, and best practices to drive performance. What You'll Do: Dealer Advocacy & Relationship Management - Serve as the primary advocate and trusted advisor for OnStar, GM's software and subscription services, My GM Rewards , and GM Rewards Credit Cards within your assigned dealerships. - Build strong, trust-based relationships with dealer principals, general managers, sales leaders, and service leaders by deeply understanding their needs and consistently delivering value and follow-through. - Act as the primary liaison between OnStar, GM vehicle brands, and your assigned dealerships, ensuring alignment on priorities, messaging, and expectations. Growth, Loyalty & Performance Coaching - Inspire belief in OnStar and GM's connected ecosystem - clearly communicate how our products and services elevate customer experience, deepen brand loyalty, and drive dealership profitability. - Be the subject matter expert for My GM Rewards and GM Rewards Credit Cards , helping dealerships use loyalty as a powerful tool to retain and delight customers across sales, service, and ownership. - Harness data and analytics to drive performance - conduct regular performance reviews (monthly and quarterly), identify opportunities, and co-create dealer action plans that deliver continuous improvement and sustainable growth. - Monitor performance at the Dealer, District, Zone, and Region levels and influence results that meet or exceed aggressive monthly, quarterly, and annual goals through coaching, training, and action planning. Training, Enablement & Customer Experience - Design and deliver impactful training - lead live, in-dealership and virtual sessions with dealer leadership and front-line teams, covering: - OnStar services and benefits - My GM Rewards and GM Rewards Credit Card - Connected vehicle technologies (e.g., mobile app, Google Built-In, over-the-air updates, and eligible features like Super Cruise ) - Best-in-class customer onboarding and delivery experiences - Confidently troubleshoot issues related to OnStar, the GM mobile app, and internal platforms, ensuring teams can support customers end-to-end. - Ensure every customer experiences the technology they've purchased - from setup and enrollment through ongoing engagement - so the connected experience becomes a natural part of ownership . Cross-Functional Collaboration - Build strong internal partnerships across GM's field ecosystem, including Vehicle Sales, Service & Marketing, Fleet and Commercial Sales, OnStar Digital Services, and Loyalty teams , working together as one team to serve dealers and customers. - Support product and feature launches to ensure aligned marketing and messaging between GM and your dealers, creating a seamless, compelling story for customers in your district. - Resolve dealer and customer satisfaction issues through appropriate channels, always protecting trust in the GM and OnStar brands. Continuous Improvement & Learning - Bring a "Better Never Stops" mindset to everything you do - continuously learning, adapting, and sharing best practices as our products, services, and customer expectations evolve. - Use insights from the field to provide feedback on programs, tools, and processes, helping improve the way GM and OnStar support dealers and customers. Your Skills & Abilities (Required Qualifications) - 2+ years of experience in sales and customer service . - Bachelor's degree or 4+ years of automotive industry experience in lieu of a degree. - Experience working with automotive dealerships and/or OEMs is highly beneficial, especially across new, used, commercial, and service operations. - Proven ability to read the audience, tailor your message, and present information clearly and confidently - both in person and virtually. - Willingness to work the hours required to be effective in your assigned time zone, including occasional weekends and holidays , to support dealer operations and events. - Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook, Copilot). - Comfort with technology and subscription services , including troubleshooting mobile app and internal platform issues. - Excellent time management skills - focusing on the highest-impact activities and challenging work that does not advance agreed-upon goals. - Exceptional oral and written communication , with strong command of language, grammar, and professional tone. - Ability and willingness to travel regularly throughout the territory for recurring dealership visits (field-based role with frequent in-market travel). What Can Give You a Competitive Advantage (Preferred Qualifications): - Are an agile learner with a continuous improvement mindset - you truly believe "Better Never Stops." - Are driven, self-motivated, and energized by achieving ambitious growth and performance goals . - Excel at prioritization and multitasking in a dynamic, fast-paced environment. - Are adaptable and embrace change as an opportunity to innovate and grow. - Bring strong problem-solving skills , using data, insights, and curiosity to get to the root cause and create sustainable solutions. NO RELOCATION #LI-LK1 GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.) The selected candidate will be required to travel at least 50% or more on a frequent basis. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Total Rewards | Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Why Join eShepherd Here at eShepherd, we’re transforming livestock management with smart virtual fencing technology. eShepherd blends the energy and innovation of a fast-moving AgTech startup with the stability and reach of Gallagher, a global leader with 85+ years of experience. We’re scaling rapidly, launching new products and services, and shaping how farmers manage livestock more efficiently, safely, and sustainably using our cutting-edge virtual fencing technology. We have a 12-month fixed-term role which is an incredible opportunity to come in, absorb industry knowledge, and make your mark on our customer success processes. Whether you aim to extend your career in AgTech, step into a fast-growing business, or explore future opportunities within Gallagher and eShepherd, this is your chance to showcase your skills, influence outcomes, and leave a real impact. Who Thrives Here We’re looking for people who can match our pace and curiosity. At eShepherd, part of Gallagher’s Virtual Fencing venture, success comes to those who are adaptable, resourceful, and excited to make a tangible difference in AgTech. You’ll thrive if you: - Are passionate about seeing great outcomes for farmers - Embrace progress over perfection and adapt quickly to change - Enjoy building trusted relationships and influencing change remotely - Get energised by growth and building scalable solutions for farming - Stay curious, practical and think strategically - Collaborate, and operate with a solutions-first mindset What You’ll Do In this 12-month fixed-term role, you’ll manage a portfolio of Australian customers, helping them maximise the value of the eShepherd platform and ensuring long-term success. Based remotely, you’ll engage with customers via calls, video meetings, and digital tools to provide proactive support and guidance. You’ll also play a key role in shaping scalable, efficient customer success processes and collaborating with Sales and Product teams to maximise impact. Day-to-day you’ll: - Onboard new customers with tailored training and resources - Provide proactive, high-touch support across skill levels - Monitor adoption and address barriers to success - Manage key accounts, fostering loyalty and advocacy - Identify upsell/cross-sell opportunities and track key metrics - Share customer insights to guide product and process improvements - Document best practices to support scalable success processes What You’ll Bring You’ll have the credibility and confidence to support farmers and stakeholders to utilise technology, coupled with a proactive, solutions-focused mindset. You work autonomously while collaborating with teams, thriving in a fast-paced, growth-oriented environment. Our successful candidate will bring: - Proven experience in customer success, account management, or a customer support role within agriculture, AgTech, or a related rural sector - Strong technical aptitude with the ability to quickly learn and troubleshoot software and hardware used in farm operations; a strong desire to find solutions - Exceptional communication and relationship-building skills, with credibility in agricultural contexts - Customer-focused mindset, driven to deliver measurable outcomes for farmers - Proactive, self-motivated, and able to work independently while collaborating effectively with teams - Experience using CRM systems and leveraging data to manage accounts and maximise customer value You might not tick every box, but you’ll catch our eye if you have strong farming roots and experience in a customer-focused or account management role. Benefits We Offer - Competitive salary and performance-based incentives - A fully remote role with strong support from your team across NZ and Australia - The excitement of a high-growth startup, but with Gallagher stability - Career growth opportunities as we scale globally. - Tools and tech that make your job easier -what you need to succeed - Supportive team culture - we value collaboration and practical problem-solving - Employee Assistance Program and wellbeing initiatives Not a perfect match on paper? That’s okay - we value potential and perspective. Include a cover letter to tell us who you are, the impact you can make, and why eShepherd is the place for you. Love what we’re building but this role isn’t quite your match? Join our talent pool! We’re scaling fast and new opportunities are always emerging - your skills could be exactly what we need next! Whilst we are pretty keen to get this role filled, we know it's crucial we find the right fit for our organisation, so this advert will remain open until we've nailed that brief. If this sounds like a bit of you then we'd love to hear from you.