At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift. Working at Lexipol means making a difference – day in and day out. Lexipol is searching for a hands-on DevOps Manager to lead and support our DevOps initiatives, with a strong focus on security, SOC2 compliance, and reliable infrastructure across both cloud and physical data center environments. This role blends leadership with execution, requiring someone who is equally comfortable guiding a team and rolling up their sleeves to solve complex technical challenges. The DevOps Manager will work closely with engineering and cross-functional teams to build, deploy, and maintain scalable, secure infrastructure while driving operational excellence. This is a remote position with some travel to the corporate office in Frisco, TX, #LI-Remote. Key Responsibilities: Hands-On DevOps Leadership - Lead by example as a player-coach, actively contributing to infrastructure design, automation, and incident response. - Partner with engineering teams to improve system reliability, scalability, and deployment velocity. - Support and guide day-to-day DevOps operations while mentoring team members. Infrastructure & Cloud Management - Design, build, and maintain scalable infrastructure across development, QA, and production environments in AWS and co-location facilities. - Collaborate with developers and architects to select appropriate cloud resources, balancing performance, cost, and security. - Continuously improve infrastructure through automation and best practices. CI/CD & Automation - Build, optimize, and maintain CI/CD pipelines to enable fast, reliable releases. - Drive automation efforts across infrastructure provisioning, configuration management, and deployments. - Identify opportunities to reduce manual processes and improve efficiency. Site Reliability & Operations - Monitor system performance and availability, ensuring high uptime and rapid issue resolution. - Participate in on-call rotations and lead incident response efforts when needed. - Develop and maintain runbooks, documentation, and post-incident reviews to improve operational maturity. - Help reduce MTTR through proactive monitoring and process improvements. Security & Compliance - Implement and maintain security best practices across infrastructure and systems. - Support SOC2 compliance efforts, including audit readiness, logging, and traceability. - Manage and enhance SIEM tools and monitoring solutions to ensure visibility into system health and security. Team Leadership & Collaboration - Mentor and develop DevOps engineers, fostering a culture of ownership and continuous improvement. - Collaborate cross-functionally with Engineering, QA, Data, and Business Systems teams to align priorities and solutions. - Act as a trusted partner to stakeholders, helping translate business needs into technical solutions. Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time. Qualifications: - Educational Background: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience). - Professional Experience: Proven experience in a DevOps or SRE role with hands-on expertise in cloud infrastructure, particularly AWS (API Gateway, Lambda, MySQL). - Compliance and Security Expertise: Experience supporting SOC2 environments and applying strong security practices. - Leadership Skills: Experience leading or mentoring engineers, with the ability to balance hands-on work and team development. - Technical Proficiencies: Strong experience with DevOps and SRE practices, cloud platforms (AWS preferred; Azure/GCP a plus), infrastructure as code, and automation tools. Additional Preferred Experience: - Experience implementing performance and reliability testing practices (including chaos testing). - Built or supported internal tools and platforms to improve developer productivity. - Experience with incident management across L1–L3 support models. - Track record of improving system reliability while reducing operational costs. Compensation and Benefits Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan. About Lexipol Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are the experts in policy, training, and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than 2 million public safety and government professionals in over 12,000 agencies and municipalities. For additional information, visit www.lexipol.com. Lexipol Is an Equal Opportunity Employer (EOE) Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training. #LI-AD1

• You will be responsible for supporting, implementing, and optimizing CI/CD pipelines and infrastructure within a client platform. • Address the needs of development teams.

Important Information Location: BrazilJob Mode: Full-time Work Mode: Work from home Job Summary We are looking for a Senior SRE who brings perspective from working across multiple SaaS companies at different stages of infrastructure maturity. They should be able to recognize reliability gaps, spot better observability and automation patterns, and help our FTE engineers grow through the quality of their work and collaboration. The ideal candidate executes well and elevates the people around them in the process. Responsibilities and Duties - Contribute to the design, maintenance, and improvement of CI/CD pipelines using Jenkins and GitHub; - Identify and eliminate manual toil in the release process, replacing it with reliable, well-monitored automation; - Partner with application engineering teams to reduce release risk and increase deployment frequency; - Contribute to improvements in the Datadog observability platform, including dashboards, monitors, alerting thresholds, and log management; - Help define and implement SLOs and SLIs across critical platform components; - Drive signal quality improvements and reduce alert fatigue across the engineering organization; - Support the refinement and implementation of disaster recovery plans against defined RTO and RPO objectives; - Contribute to backup and recovery mechanism validation across critical infrastructure components; - Help align DR practices with SOC2 requirements and audit expectations. Essential Skills - SRE, DevOps, or infrastructure engineering experience in production SaaS environments; - Advanced hands-on AWS experience across core services including Lambda, EventBridge, SNS, SES, S3, ALB, and ECS; - Demonstrated experience with CI/CD pipeline design and operation, specifically using Jenkins and GitHub; - Hands-on Datadog experience for monitoring, alerting, log management, and SLO/SLI implementation; - Proficiency in infrastructure-as-code tooling such as Terraform, CloudFormation, or CDK; - Proficiency in at least one scripting or programming language such as Python, Go, or Bash; - Experience with disaster recovery planning and testing against defined RTO and RPO objectives; - Demonstrated ability to contribute technical improvements, share patterns, and elevate the engineering quality of the teams they work alongside. Highly Desirable Skills - Experience with Kubernetes or EKS-based container orchestration; - Familiarity with AWS security services including GuardDuty, VPC security controls, and IAM best practices; - SOC2 audit readiness experience including control evidence collection for change management and incident response controls; - Experience with SaaS platforms processing sensitive or regulated customer data. About EncoraEncora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

• Develop infrastructure automations and Infrastructure as Code (IaC) • Support and implement improvements for existing platforms • Define standards and best practices for the use of infrastructure automation • Support existing infrastructure automations • Produce documentation for new and existing automations