Patrique Mercier Recruitment FR is pleased to offer a fantastic opportunity for a Dutch Speaking Customer Service Representative to join a thriving e-commerce company based in Greece. This role involves providing top-quality support to Dutch-speaking customers, ensuring a smooth and enjoyable shopping experience. Responsibilities - Deliver exceptional customer service to Dutch-speaking clients through phone, email, and chat channels. - Assist customers with product inquiries, order processing, returns, and general support. - Handle customer complaints and resolve issues promptly to maintain high satisfaction levels. - Collaborate with internal departments such as logistics and sales to address customer needs effectively. - Maintain detailed and accurate records of customer interactions and transactions. - Stay updated on company products, services, and promotional campaigns to provide accurate information.

Patrique Mercier Recruitment FR is pleased to offer a fantastic opportunity for a Dutch Speaking Customer Service Representative to join a thriving e-commerce company based in Greece. This role involves providing top-quality support to Dutch-speaking customers, ensuring a smooth and enjoyable shopping experience. Responsibilities - Deliver exceptional customer service to Dutch-speaking clients through phone, email, and chat channels. - Assist customers with product inquiries, order processing, returns, and general support. - Handle customer complaints and resolve issues promptly to maintain high satisfaction levels. - Collaborate with internal departments such as logistics and sales to address customer needs effectively. - Maintain detailed and accurate records of customer interactions and transactions. - Stay updated on company products, services, and promotional campaigns to provide accurate information.

Req ID: 366654 NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. This position will be a part of our Patient Portal and Technical Support Service Desk, as an agent primarily handling inbound patient and user calls. This is a call center environment in which we support our customers 24x7x365. Agents will engage in on-going training and development to prepare them for next-level support and promotional advancement. - All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift. - Respond to incoming Patient Portal and Technical Support Service Desk calls. Contacts may include, but are not limited to workflow issues, application errors, access, and functionality. Most incoming contacts are resolvable at first level support. - Provide professional and high-quality customer service to patients and users through adherence to scripts, workflows and in compliance with corporate policies and procedures. - Provide front-line technical support for all patients and users. The helpdesk is here to serve and support our customers when they need it to ensure our healthcare operations run smoothly. The position will serve as the first point of contact for patients and users needing login and technical assistance. - Escalate complex technical and application issues to the appropriate teams when necessary. - Identify and suggest possible improvements to patient experience and deliver exceptional customer service to all callers. - Read text on computer screens for the duration of the shift - Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks - Ensure a quiet, private workspace with high speed, wired internet - Have a working cell phone for manager communication and Two-Factor Authentication   Basic Qualifications: - Bilingual (speaking & writing) - 1 to 3 years of customer service, preferably in a contact center environment or medical environment. - 1 to 3 years of experience analyzing and solving customer problems. - Ability to communicate technical information clearly to non-technical users. - Strong organizational skills and attention to detail. - High school diploma or equivalent required   Preferred Skills: - Experience in a call center environment - Demonstrate a service philosophy in all interactions - Effective communication and interpersonal skills - Proficient typing and English language skills (both verbally and in writing) - Demonstrate the ability to actively listen to callers, analyze their needs, and determine the appropriate action based on the customer's requirements. - Exceptional ability to work optimally in a fast-paced environment This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment. About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.

Du suchst einen klar strukturierten Arbeitsplatz mit festen Abläufen und klaren Zuständigkeiten? Dann bist du bei uns richtig. Wir suchen gewissenhafte und organisierte Mitarbeiter (m/w/d) für unser Vertriebsteam in Hamburg, die Spaß daran haben, Menschen zu beraten, Termine zu strukturieren und Prozesse sauber umzusetzen. Dein Aufgabenbereich ist klar abgegrenzt: Du betreust warme Leads, führst strukturierte Erstgespräche und unterstützt unsere Finanzberater bei der Terminvorbereitung. Auch Quereinsteiger sind herzlich willkommen. Wir arbeiten dich systematisch ein – Schritt für Schritt. Du bekommst klare Abläufe, Checklisten und Tools an die Hand, um professionell und effizient zu arbeiten. Vertriebserfahrung ist hilfreich, aber nicht notwendig. Dein Aufgabenbereich - Telefonische Betreuung von Interessenten auf Basis eines Gesprächsleitfadens - Durchführung strukturierter Erstgespräche zur Bedarfsermittlung - Pflege und Dokumentation der Kontakte im CRM-System - Organisation und Vorarbeit für Beratungstermine im Finanzbereich - Unterstützung bei Veranstaltungen, Seminaren und Team-Events - Wir bieten - Stabilität & Struktur: Geregelte Arbeitszeiten, klare Prozesse, feste Rollen - Systematische Einarbeitung: 2–4 Wochen strukturierte Übergabe mit Checklisten und Leitfäden - Langfristige Zusammenarbeit: Wir denken in Jahren, nicht in Projekten - Angenehmes Arbeitsumfeld: Modernes Büro in Hamburg oder remote – mit klarer Struktur und Teamfokus - Teamorientiertes Arbeiten: Jeder kennt seine Aufgaben, alle ziehen an einem Strang - Du arbeitest zuverlässig, pünktlich und diszipliniert - Du fühlst dich in klar strukturierten Abläufen wohl - Du hast eine angenehme, verbindliche Kommunikation – telefonisch und schriftlich - Du setzt Anweisungen präzise um und dokumentierst deine Arbeit gewissenhaft - Erfahrung in Vertrieb, Beratung oder Kundenbetreuung ist ein Plus – kein Muss