Role Description The Revenue Cycle Manager is responsible for directing and coordinating the overall functions of the Medical Billing Office to ensure maximization of cash flow while improving patient, physician, and other customer relations. The assignment of accounts will fluctuate with our client base. The Revenue Cycle Manager will follow and enforce all policies set forth in the Employee Handbook, HR, Practice Management, Compliance, and HIPAA Policies & Procedures Manuals. As Manager, you will exercise direct supervision over office staff and team leaders. Job Responsibilities - Plan and direct billing and collections processing to ensure accuracy and efficiency in accordance with policies set forth in Practice Management, Compliance, and HIPAA Manuals. - Serve as liaison regarding staffing, billing, and collections issues. - Manage the Billing Office within the established budget. - Conduct annual planning and reporting of monthly status reports. - Review status of A/R accounts to identify and resolve billing and processing issues in a timely manner. - Assist team with A/R accounts and collections when needed in addition to identifying, auditing, and resolving problem accounts. - Follow credit and collection policies and procedures set forth and make recommendations for improvement to Area Manager and Divisional Vice President. - Solve difficult payment and associated billing office issues and audit problem accounts. - Maintain contacts with medical records and other departments to obtain and analyze additional patient information to document and process billing. - Recommend new procedures to improve the quality and quantity of work processed and ensure policies are communicated and administered consistently. - Develop and oversee business systems and work with IT to ensure timely and accurate implementation. - Supervise, train, and evaluate performance of assigned personnel and recommend merit increases, promotions, and disciplinary actions. - Monitor daily operating activity of billing office and make necessary adjustments in work assignments. - Initiate and answer pertinent correspondence; prepare and write reports as required per client; and maintain required records and files. - Maintain knowledge of and comply with established policies and procedures including government, insurance, and third-party payor regulations. - Attend administrative meetings and participate in committees as requested and conduct special projects and studies as directed. - Participate in professional development activities and maintain professional affiliations. - Perform AR Representative, Team Leader, Office Manager, and Coding Specialist functions as needed. Qualifications - High School Diploma or equivalent. - Extensive knowledge of Medical Billing Processing and Office Management. - Knowledge of business management and basic accounting principles to direct the medical billing process. - Knowledge of medical terminology, coding, and office procedures. - Knowledge of third-party operating procedures, regulations, and billing requirements and government reimbursement programs. - Skilled in establishing and maintaining effective working relationships with other employees, patients, organizations, and the public. - Ability to process patients and public inquiries and respond with poise and efficiency. - Ability to develop, implement, and administer a financially efficient billing office. - Ability to recognize, evaluate, solve problems, and correct errors. - Ability to conceptualize workflow, develop plans, and implement appropriate actions. - Ability to maintain confidentiality of sensitive information. - Skilled in using computer programs and applications. Benefits - Access to a 401(k) Retirement Savings Plan. - Comprehensive Medical, Dental, and Vision Coverage. - Paid Time Off. - Paid Holidays. - Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.

• Serve as market-facing commercial lead throughout the upstream development cycle; bring commercial guidance to inform strategy and optimize launch success • Generate deep market, customer, and clinical insights; translate into actionable product and commercial recommendations aligned with the largest unmet clinical needs • Partner with engineering, product, clinical, and corporate strategy teams to define and execute go-to-market strategy from product development through early commercialization; serve as the commercial anchor in cross-functional forums and influence product roadmap and prioritization • Identify and engage KOLs, society leadership, and key stakeholders to shape market entry, build pre-market advocacy, and market seeding priming early adoption • Support clinical and economic evidence-building to enable market access, value articulation, and regulatory/ reimbursement strategy; support transfer into ROI and economic value models • Understand existing commercial strategy and ways of working across Intuitive- find opportunities to leverage existing expertise to accelerate adoption in new domains • Develop market creation strategies where skillsets are not transferable— design approaches to change patient referral pathways, shift clinical beliefs and behaviors, and build demand in spaces where historic strategic success may be less transferable • Originate and develop creative market entry strategies for new clinical spaces — write the playbook for indications where no established commercial model exists • Synthesize complex inputs into clear strategic recommendations for senior leadership • Develop commercialization strategy for new indications, including salesforce structure, go-to-market model, pricing, territory design, and sales incentive plan frameworks

• Support cost management across all project phases • Develop and maintain detailed cost plans and estimates • Produce and present monthly cost reports, executive summaries, and financial updates • Manage change control processes • Oversee contractor and subcontractor pricing reviews • Collaborate with design teams, general contractors, and vendors • Drive continuous improvement in cost management practices • Monitor market trends • Develop strategies for cost optimization and value engineering • Review and validate invoices against contract terms

• Comply with Sentrex policies and procedures. • Perform tasks associated with enrolling patients and healthcare professionals in accordance with program protocols and applicable service procedures. • Enter relevant data obtained at various touchpoints during program service delivery. • Respond to general information requests received by phone or via web platforms about program services, the disease, or the product, using information provided in the program documentation. • Provide medical support to patients and healthcare professionals, including but not limited to disease-specific training, treatments, and disease management. • Participate in and prepare for advanced training sessions delivered by the pharmaceutical team on specific treatments. • Provide telephone support (including inbound and outbound calls as needed) for maintenance treatments and to ensure therapeutic adherence. • Administer and adhere to case management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, monitoring for treatment interruption or discontinuation, adverse event reporting, and communications with primary healthcare providers. • Work directly with the primary coordinator and the physician to secure funding to cover the cost of a patient’s treatment and, when necessary, assist in verifying other funding sources. • When required, attend meetings and conferences with patients to inform them and their healthcare providers about the disease, the product, and case management services. • Be able to recognize and report adverse events to Health Canada and the Medical Information Service, and enter the data into the source system and third-party systems in accordance with training on current pharmacovigilance requirements. • Maintain the confidentiality of client and Sentrex information and discuss it only with appropriate staff. • Liaise with physician offices, pharmacists, infusion service providers, and other parties to deliver coordinated, comprehensive service to patients and physicians and to resolve issues as they arise. • Participate in continuing education activities held internally and/or externally. • Enroll patients in the program and perform required follow-ups in accordance with program protocols and applicable service procedures. • Proactively support and advocate for patients and healthcare professionals during enrollment, insurance renewals, and changes in the patient journey; also facilitate support for patients and physicians to obtain reimbursement. • Provide ongoing support for questions about the disease or product, relying on the information provided in the program documentation to promote patient therapeutic adherence while considering individual patient needs. • Follow program protocols to plan the most appropriate next steps to ensure continuous service delivery to patients. • Visit physician offices at their request and/or at the request of your immediate supervisor.