Mercier Consultancy MD is offering an exciting opportunity for Polish-speaking professionals to work in Sofia, Bulgaria, with fully paid relocation! This position is ideal for dynamic candidates eager to advance their careers while experiencing the vibrant lifestyle of Bulgaria. You will engage with clients and provide outstanding service and support in various roles aligned with your skills. Key Responsibilities - Communicate effectively with Polish-speaking clients, addressing their needs and providing excellent customer support. - Handle administrative and operational tasks to ensure smooth business processes. - Collaborate with team members across departments to deliver a consistent and high-quality client experience. - Utilize CRM systems and other tools to maintain accurate client records and track interactions. - Continuously update knowledge of company products, services, and market trends relevant to client support.

Mercier Consultancy MD is offering an exciting opportunity for Polish-speaking professionals to work in Sofia, Bulgaria, with fully paid relocation! This position is ideal for dynamic candidates eager to advance their careers while experiencing the vibrant lifestyle of Bulgaria. You will engage with clients and provide outstanding service and support in various roles aligned with your skills. Key Responsibilities - Communicate effectively with Polish-speaking clients, addressing their needs and providing excellent customer support. - Handle administrative and operational tasks to ensure smooth business processes. - Collaborate with team members across departments to deliver a consistent and high-quality client experience. - Utilize CRM systems and other tools to maintain accurate client records and track interactions. - Continuously update knowledge of company products, services, and market trends relevant to client support.

Mercier Consultancy MD is offering an exciting opportunity for Polish-speaking professionals to work in Sofia, Bulgaria, with fully paid relocation! This position is ideal for dynamic candidates eager to advance their careers while experiencing the vibrant lifestyle of Bulgaria. You will engage with clients and provide outstanding service and support in various roles aligned with your skills. Key Responsibilities - Communicate effectively with Polish-speaking clients, addressing their needs and providing excellent customer support. - Handle administrative and operational tasks to ensure smooth business processes. - Collaborate with team members across departments to deliver a consistent and high-quality client experience. - Utilize CRM systems and other tools to maintain accurate client records and track interactions. - Continuously update knowledge of company products, services, and market trends relevant to client support.

Role Description The purpose of this role is to serve as the first line of support for German-speaking customers to ensure a positive experience and swift inquiry resolution. It contributes to the business by maintaining high customer satisfaction levels and meeting service level agreement targets while identifying issues for escalation. The main focus areas include: - Professional communication across multiple channels - Troubleshooting technical issues - Documenting interactions within the company ticketing system Duties & Responsibilities - Provide customer service with 1+ years of experience in a support role, preferably in a remote environment. - Respond promptly and professionally to customer inquiries via phone, email, and live chat in German. - Diagnose and troubleshoot basic technical and account-related issues efficiently. - Document all customer interactions, feedback, and resolutions accurately in the CRM/ticketing system. - Escalate complex issues to the 2nd Level Support team to ensure a smooth handover. - Meet service level agreement (SLA) targets and maintain high customer satisfaction. - Contribute to the continuous improvement of the knowledge base and support processes. Qualifications - Native or near-native proficiency in German (spoken and written) is mandatory. - 1+ years of proven experience in a Customer Service or 1st Level Support role. - Experience working with CRM software (e.g., Zendesk, Salesforce) and ticketing systems. - Legal authorization to work from South Africa. - Stable, reliable high-speed internet connection and a dedicated, distraction-free home office setup. - Flexibility to work a schedule including Monday-Friday 5 pm-8/9 pm and weekends 10 am-5 pm. - Strong technical aptitude and proactive problem-solving skills. - Exceptional verbal and written communication skills with a patient and empathetic demeanor. Benefits - Market Related Salary