ifeel is a leading online therapy platform for individuals and organizations, with the aim of making psychological therapy more accessible to everyone. We work with licensed psychologists to provide innovative solutions for the emotional wellbeing of individuals and organizations around the world.  Our vision and ambition are not only to give everyone easy access to emotional well-being, but it is also to offer our employees the best environment to develop their professional and personal careers. A job where you'll be challenged and have the most fun working environment.

This is a high-travel remote position that will be covering a large multi-state territory in the Western half of the US. Patient Access Liaison About Krystal Bio: At Krystal Biotech, we bring together the brightest and most eager minds to relentlessly pursue the discovery, development, manufacturing, and commercialization of genetic medicines to treat diseases with high unmet medical needs. Founded in 2016, Krystal is distinguished in three powerful ways: science and technology using our patented gene therapy platform, innovative manufacturing supported by our commercial scale facilities, and a unique commercialization model that focuses on the patient’s end to end experience. Krystal received U.S. FDA approval for the first and only redosable gene therapy treatment, VYJUVEK®, for the treatment of Dystrophic Epidermolysis Bullosa (DEB). Krystal continues to leverage our proprietary platform to rapidly advance a robust pipeline of investigational genetic medicines in respiratory, oncology, dermatology, and ophthalmology. Krystal is headquartered in Pittsburgh, PA which is home to our two state-of-the-art CGMP manufacturing facilities with teams around the world and satellite offices in Switzerland, Germany, and Japan. We are a company built and run by people who care, are fearless in the face of a challenge, love the work they do, and practice the highest level of scientific integrity. As we grow, we are seeking team members that embody these values. Job Description Summary: The Patient Access Liaison (PAL) is a field-based position that will provide product reimbursement, distribution, logistical, and other non-medical educational assistance to patients/caregivers as well as HCP office and site of care staff. The PAL will work with the patient and their health care providers to educate them on the requirements to gain access to therapy including information specific to prior authorization and appeals. The PAL will also work to maintain relationships with the patients and the office staff to support ongoing compliance with prescribed therapy, including as needed collaboration with specialty pharmacy and distributors. The PAL is a highly visible position and will have an assigned geographic region and requires strong teamwork to provide exceptional customer service to patients, caregivers, HCP staff as well as internal cross-functional teams. The Patient Access Liaisons must have experience in rare diseases including strong knowledge of reimbursement and distribution for buy & bill/medical benefit covered products. Responsibilities will include, but are not limited to, the following: - Support patients with accessing treatment by educating the patient & office staff about payer access & insurance processes, including specific payer requirements for authorization. - Assist patients & office staff with finding sites of care options closer to their home and options for home dosing. - Ability to navigate office and SOC staff to identify the appropriate personnel who support the patient with coverage and access needs. - Provide education on affordability assistance options including copay assistance, patient assistance programs (PAP), and other alternative options. - Provide non-medical, educational support including what to expect when initiating therapy. - Prepare patients and help coordinate the next appointment and treatment. - Develop trusted relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections. - Follow a planned educational and support program to support patients on therapy to optimize adherence to the prescribed therapy. - Provide proactive education to large centers, community prescribers and sites of care, product procurement options and associated billing and coding requirements for product and professional services. - Work compliantly within the Krystal patient CRM/Workflow system to document case progress, complete assigned tasks, and overall case management functions with PAL responsibilities. - Other duties as assigned Requirements and Preferred Qualifications: - BS/BA degree required - 5+ years of experience (Field-Based Preferred) in patient services, field reimbursement, biopharma sales or account management required with a minimum of 1 year working directly with patients/families providing education and access support. - Scientific background and ability to learn product and disease information. - Orphan or Rare disease experience working directly with patients/caregivers. - Familiarity with HIPAA guidelines and FDA regulations. - Ability to travel between 30%-50%. - Ability to handle difficult patient cases and resolve hurdles. - Ability to work in team environment and manage communication and provide appropriate leadership with internal team members, specialty pharmacy partners, and field sales. - Ability to respond immediately, when necessary (within 24 hours), to prevent lapses in treatment. - Previous experience with Patient Journey Navigator (PJN) preferred for patient services and case management workflow preferred.

Position Summary The Registered Nurse, Care Navigator will be responsible for case management specific to kidney health management. The Care Navigator will complete activities for the continuum of care to facilitate and promote high quality, cost-effective outcomes for patients and focus on the whole patient and care delivery coordination. Managing a set caseload of mixed acuity members, reviewing and/or obtaining member data and entry in HealthMap’s Care Management documentation system (Compass), completing member health and social determinants of health screenings, medication reconciliation, creation and maintaining member-centric care plans, updates of identified problems, barriers, interventions, and goals and assistance with ongoing case management. The Care Navigator will collaborate with internal and external (physicians, nurses, and other healthcare personnel) to assure positive patient outcomes and care coordination. Location We are hiring candidates located in Ohio. This position is 100% remote for Ohio residents. Responsibilities - Handle in and outbound calls delivering world-class service to our members - Educate kidney health and related co-morbid conditions as well as optimizing renal replacement therapy by educating members on the types of dialysis and transplant options - Engage members into HealthMap’s Kidney Health Program - Follow up with members based on complexity and cadence by policy - Serve as patient advocate for responding and working to resolve concerns or barriers - Utilize community resources and programs in care planning - Serve as liaison between the patient, the patient’s support network, treating physician, and other ancillary providers as a member of an interdisciplinary care team to coordinate care, resolve nursing problems and assist patients in meeting individualized goals - Notify providers of identified patient needs based on policy - Comply with HIPAA privacy laws and all other federal, state, and local regulations - Comply with company-defined operational policies and procedures - Comply with company security policies - Accountable for individual metrics and key performance indicators and identified by the organization - Navigate technical applications - Excel, OneNote, Outlook, and Word - Support after hours and various time zones based on business need - Drive patient and families in their own care and to support self-management Requirements - Active, unrestricted RN license required - Bachelor's degree required - CCM preferred - Three (3) years of experience in case management preferred - Experience in a dialysis center or transplant center preferred - Experience with Medicare and Medicaid preferred Skills - Advocate and energize a culture of collaboration, positivity, and motivation - Strategic thinking and planning - Deliver effective communication – verbal and written - Succeed in a challenging environment with changing priorities Travel No Travel #LI-Remote

Our Company Amerita Overview The Specialty Care Navigator serves as a primary point of contact for patients, referral sources, and internal pharmacy teams, helping guide patients through the specialty pharmacy care process. This role provides exceptional customer service while supporting prescription coordination, patient communication, billing inquiries, and delivery scheduling. The Specialty Care Navigator works closely with pharmacists, clinicians, and operational teams to ensure patients receive timely medications, clear communication, and coordinated support throughout their therapy. This role helps ensure a seamless patient experience while maintaining compliance with company policies and regulatory standards. Schedule: Mon - Fri Remote We Offer: • Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts• Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance• 401(k) Retirement Plan • Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability• Employee Discounts• Tuition Reimbursement• Paid Time Off & Holidays Responsibilities - Serve as a primary contact for patients and provider offices regarding specialty medication orders, pharmacy services, billing inquiries, and delivery scheduling. - Guide patients through the specialty pharmacy process by providing education, answering questions, and coordinating services across pharmacy teams. - Receive and process prescription orders and inquiries received via telephone, fax, email, mail, or direct patient contact. - Conduct inbound and outbound calls with patients and provider offices regarding medication orders, pharmacy services, and general inquiries. - Coordinate patient services including order scheduling, shipment communication, supply needs, and verification of patient and payment information. - Assists patients in identifying financial resources available utilizing our technology. - Provide timely responses to patient inquiries while maintaining service and quality standards. - Escalate urgent orders, shipping issues, or patient concerns to appropriate team members or departments. - Communicate patient condition changes, medication compliance concerns, or side effects to pharmacists and facilitate pharmacist counseling when appropriate. - Maintain accurate documentation of patient interactions, order updates, and call activity in appropriate systems. - Support various stages of the pharmacy order process including prescription scanning, image indexing, intake preparation, pre-QA review, and issue resolution. - Assist with special handling requirements including drug shipment notifications and adverse drug event reporting. - Ensure patient concerns, complaints, and service issues are resolved professionally and effectively. - Deliver a positive and supportive experience for both patients and referral sources. - Maintain professionalism when representing the organization in all interactions. - Adhere to company policies, procedures, and compliance requirements. - Perform additional duties and responsibilities as assigned. Qualifications · Certified Pharmacy Technician (CPhT) preferred, or equivalent healthcare experience. · Minimum two (2) years of medical, pharmacy, or healthcare-related experience. · At least one (1) year of call center or customer service experience, preferably in healthcare or specialty pharmacy. LICENSE/CERTIFICATION/OTHER SPECIAL REQUIREMENTS Certified Pharmacy Technician (CPhT) preferred, or equivalent healthcare experience - Strong patient service and patient advocacy mindset. - Excellent verbal and written communication skills with the ability to explain information clearly to patients and providers. - Strong problem-solving and critical thinking abilities. - Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment. - Understanding of pharmacy operations, specialty medication workflows, or healthcare coordination processes - Strong organizational skills and attention to detail. - Ability to collaborate effectively with pharmacists, clinicians, and operational teams. - Demonstrates professionalism, empathy, and integrity when working with patients. - Ability to adapt to changing priorities and operational needs. - Proficiency with computer systems, patient management platforms, and data entry About our Line of Business Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com. Follow us on Facebook, LinkedIn, and X. Salary Range USD $60,000.00 - $75,000.00 / Year