About the Position Launched in 2019, Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful revenue and conversion gains. As a Technical Integration Specialist, you will improve the ecommerce experience for hundreds of millions of users across the world by providing first level technical support to ecommerce companies (our customers) as they integrate their websites and mobile applications with Constructor's platform. This includes: As a Technical Integration Specialist, you’ll be helping our customers improve the search experiences of their websites and mobile apps by integrating with our services. Your specific responsibilities will include: - Onboarding support: Collaborating with customers to understand their technical integration needs and assist them through the integration process. - API and library education: Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries. - Troubleshooting: Helping resolve technical challenges and integration issues alongside Customer Success teams. - Index configuration: Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results. - Communication: Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations. - Process improvement: Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding.

Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence. Join Our Team and Be a Catalyst for Change! We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future. Schedule: Monday through Friday 5:30PM – 2:30 AM Compensation range for this role is 6-11LPA and will be commensurate with the candidate’s experience, skills, and qualifications Position Overview We’re expanding our global Knowledge Management team and looking for experienced Technical Writers based in India. In this role, you will play a critical part in shaping how information is created, organized, and shared across our enterprise. Your efforts will help build and maintain a high-impact knowledge base in ServiceNow, delivering accessible, user-friendly technical content to support teams and end users worldwide. What You’ll Do - Re-write and maintain technical documentation for support processes, troubleshooting steps, and service workflows. - Migrate and modernize knowledge articles from legacy platforms (e.g., SharePoint, ITGlue) into ServiceNow. - Collaborate with global subject matter experts (SMEs), process owners, and IT support teams to validate and enhance content. - Align content with our knowledge standards, taxonomy, and metadata structure. - Author and publish content using ServiceNow tools, ensuring clarity, consistency, and usability. - Participate in regular review cycles to maintain accuracy and relevance of published knowledge. What You Bring - 3+ years of technical writing experience, preferably in IT Services, Enterprise Support, or SaaS environments. - Strong English writing, editing, and proofreading skills with excellent attention to detail. - Experience working with knowledge base platforms; ServiceNow experience strongly preferred. - Ability to work independently and cross-functionally with teams across global time zones. - Proficiency with Microsoft Office and collaboration tools such as SharePoint and Teams. Preferred Qualifications - Familiarity with ITIL or IT Service Management (ITSM) principles. - Experience managing large-scale documentation or participating in system migrations. - Understanding of metadata tagging, taxonomy design, and accessibility best practices. What You’ll Gain - Work with a high-impact global platform used across the enterprise. - A collaborative and remote-friendly culture with opportunities for professional growth. - Exposure to enterprise transformation, content modernization, and knowledge strategy. Not Sure You Meet Every Requirement? We know that great candidates may not match every qualification listed. If you’re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience. Join Us At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve.

Summary We are looking for a highly skilled and motivated Technical Writer to join our dynamic Technical Writing team.If you are passionate about technology, thrive in a collaborative environment, and have a knack for solving complex problems, this role is perfect for you. This role is strictly involved in the Technical Writing of the product and does not involve access to Protected Health Information (PHI) & Personally Identifiable Information (PII) or any secured/confidential client data. The work is limited to Technical Writing and does not include handling or processing of sensitive health information. What we're looking for Technical Writer skillset requirements: - Familiarity with authoring tools, Madcap Flare, Adobe InDesign, Adobe FrameMaker, Oxygen XML a plus. - Expertise in MS Word - Creating Templates - Formatting - Creating consistent styles across documents - Proficiency in MS Excel - Expertise in SharePoint - File sharing - Collaboration strategies in SharePoint (e.g., check-in/check-out files in SharePoint) - Familiarity in creating, using, and updating style guides. - Ability to collaborate with other technical writers on reviewing deliverables. - 3 – 5 years’ experience in reviewing/editing deliverables. What You Should Expect in This Role - Fast-paced, challenging and rewarding work environment. - Work life balance. - Remote working.

Patrique Mercier Recruitment FR is a well-established recruitment agency specializing in connecting professionals with exciting career opportunities across Greece. We are currently looking for an Italian Speaking Technical Support Representative to join an IT company in Greece. This role is perfect for individuals with strong technical skills and fluency in Italian who are passionate about delivering excellent customer support within the IT sector. Responsibilities - Provide technical support and troubleshooting assistance to Italian-speaking customers regarding IT products and services. - Manage customer inquiries via phone, email, and chat efficiently and professionally. - Diagnose and resolve software and hardware issues to ensure customer satisfaction. - Document customer interactions, technical issues, and solutions accurately in the CRM system. - Collaborate closely with technical teams to escalate complex problems and contribute to continuous product improvement. - Stay informed about the latest IT developments and company products to provide up-to-date support.