Director, Service & Underwriting Operations – P&C

UnderwriterUnderwriterFull TimeRemoteLeadTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

48 days ago

Salary

$125K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglish

Job Description

Director, Service & Underwriting Operations – P&C

PEAK6

• Leads, manages, and oversees underwriting and service operations delivering outsourced insurance solutions on behalf of multiple carrier partners across commercial and personal lines of business • Provides strategic and operational leadership to underwriting and call center teams with a strong focus on underwriting excellence, profitability, and execution accuracy • Responsible for managing carrier relationships, operational performance, and financial outcomes, including accountability for P&L performance, underwriting quality, and achievement of contractual service standards • Ensures consistent, data-driven decision-making aligned with carrier underwriting guidelines, risk appetite, and company objectives while fostering a high-performance, results-oriented culture • Directs and profitably manages all aspects of underwriting and call center operations to meet established standards • Develops and maintains positive, professional and constructive relationships with carrier partners • Leads the underwriting and servicing team members in the execution of our business strategy by developing workflows, processes and procedures that align with client and business goals • Coaches direct reports through regular feedback to provide effective supervision and handling of team member issues including performance, discipline, separation and completion of 30-60-90 Annual performance evaluations, in a timely manner • Develops and enforces underwriting quality control procedures designed to minimize errors, reduce rework, and improve first-pass accuracy

Job Requirements

  • Bachelor’s degree preferred
  • Ten (10) plus year of experience leading an insurance service operations supporting multiple lines or carriers; or equivalent combination of education and experience
  • Current and active 2-20, 4-40 licenses or the ability to obtain such within time frame established by the company
  • CPCU, AU, CIC and/or CPIA designations preferred

Benefits

  • healthcare benefits (medical, dental and vision, EAP)
  • competitive PTO
  • 401k match
  • parental leave
  • HSA contribution match
  • paid subscription to the Calm app
  • generous external learning and tuition reimbursement benefits

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