Role Description We are seeking a detail-oriented and customer-focused Account Creation Associate to join our team and work remotely. In this role, you will assist customers over the phone by providing information about our internet packages, entering account information, performing quality assurance, data entry, scheduling, and maintaining confidentiality. Your primary responsibility will be to help guide potential customers in selecting the best internet package to meet their needs while accurately processing package data. The ideal candidate will possess excellent organizational skills, attention to detail, and exceptional communication skills. This is a fast-paced environment and requires an individual who can work with little supervision and is self-motivated. - Participate in training and professional development activities - Perform quality assurance to guarantee customer satisfaction - Accurately enter account information and customer data into the company’s database - Answer inbound customer calls and respond to inquiries related to internet and security services and package offerings - Provide detailed information about internet packages, pricing, and available promotions - Assist customers in selecting the most suitable ADT services and internet plan based on their requirements (speed, usage, location, etc.) - Assist customers by entering personal info and creating ADT profiles - Follow up with potential customers as needed to ensure satisfaction and support any issues - Process orders, schedule installations, and provide necessary details regarding service activation - Maintain up-to-date knowledge of current product offerings, promotions, and company policies - Resolve customer inquiries or concerns, escalating issues when necessary to the appropriate department - Meet or exceed department performance expectations - Actively participate in staff development and meetings - Work in a positive and collaborative manner with team members - Be punctual and maintain a good attendance record - Perform additional duties as assigned Qualifications - High school diploma or equivalent - Minimum of 2 years of customer service experience - Availability to work 5 days Monday - Saturday between the hours 10am - 10pm; this includes the 10-7, 11-8, and 1-10 shifts - Basic Microsoft Office knowledge - Excellent communication and interpersonal skills - Ability to work with little supervision and be self-motivated - A secure and private location for company equipment - Proficient in multitasking and time management - Maintain a positive work environment - Ability to work in a fast-paced environment - Trustworthy and reliable - Solution-oriented thinking and a results-driven focus - Attention to detail and accuracy - Ability to maintain confidentiality - Knowledge of internet services and packages is preferred - Reliable high-speed internet with a minimum download/upload speed of 500 Mbps to support video conferencing, system tools, and call quality Benefits - Weekly pay - Comprehensive paid training - Annual bonus potential - Paid Time Off (PTO) program and paid holidays - Medical, Dental, Vision, 401k, and Life Insurance Coverage - Employee Assistance Program (EAP) - Career Development - Recognized by Newsweek's "America's Greatest Workplaces"! - Safe Haven is the largest employee-based ADT Authorized Dealer