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team.blue Denmark

We are team.blue Denmark - one of Denmark's best IT workplaces.

Customer Service Support, Native Swiss German

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Spain

Posted

51 days ago

Salary

0

Seniority

Senior

Experience acceptedGermanEnglishSpanish

Job Description

Customer Service Support, Native Swiss German

team.blue Denmark

• Establish a relationship of trust with every customer who contacts us, representing the values of the company • Provide first level support on domains, email, hosting, dedicated and virtual servers and website creation tools. Accompany the customer until his questions are fully answered • Detecting the needs of our customers, advising them on the purchase of new products • Commercial attitude • Follow up with customers in need of support and technical assistance by email, chat and/or telephone • Escalate queries that cannot be resolved to the second level support team

Job Requirements

  • Swiss-German language high skills are essential
  • English would also be welcome, Italian and French are a plus
  • You must have demonstrable previous experience in customer service and/or helpdesk. If you don't have experience, that's fine, but you must have related studies and/or a clear customer orientation and attitude to compensate for it
  • Impeccable oral and written communication
  • We are not looking for just any telemarketer, but a person who is able to work autonomously in a highly collaborative environment
  • High customer orientation: Win – Win
  • If you have experience working in Swiss market is optimal

Benefits

  • We offer a stable position, close and friendly environment
  • Continuous learning, so that you are always up to date with what's happening in our sector thanks to our technical training courses
  • Health insurance
  • If you prefer to work from home no problem, we do remote work since 2019
  • And what we value most, a good working environment: young and human

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